Muhammad Rustam
Riyadh,Saudi Arab
Summary
MOTIVATED IT SUPPORT TECHNICIAN SEEKS NEW POSITION IN DYNAMIC, GROWTH-ORIENTED COMPANY FOCUSED ON CULTIVATING EXCEPTIONAL CUSTOMER EXPERIENCE AND A POSITIVE WORK ENVIRONMENT. EXPERIENCED HANDLING NETWORKING CONCERNS, IMPLEMENTING NEW SOFTWARE, INSTALLING NEW HARDWARE AND ADDRESSING USER CONCERNS. BRINGS ATTENTION TO DETAIL AND DEDICATION TO TECHNICAL IMPROVEMENT IN EACH JOB. PAST ACHIEVEMENTS INCLUDE NEW NETWORK ARCHITECTURE COMPONENT SELECTION AND IMPLEMENTATION, EARNING LEADING INDUSTRY CERTIFICATIONS AND DRIVING THE ACHIEVEMENT OF DEPARTMENTAL GOALS.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Performance Test Engineer
Testcrew
Riyadh, Saudi Arab
10.2023 - 02.2024
- Responsible for developing and executing formal PERFORMANCE test plans to ensure the delivery of quality software applications.
- Involved in test planning, writing test cases/scripts, test case automation, PERFORMANCE test execution and analysis of PERFORMANCE test results.
- Created Jmeter scenarios and scheduled the Virtual Users to generate realistic load on the server using Jmeter (Load generator machine)
- Implemented testing on multiple projects using [Jmeter] and [Neoload], ensuring high performance levels.
- Responsible for analyzing application and components behavior with heavier loads and optimizing server configurations.
- Conducted performance testing using Neoload and jmeter for the entire applications using various scenarios specifically that are designed for testing real world scenarios.
- Made many enhancements to the recorded scripts by correlating, parameterizing, inserting debugging messages and string manipulation and any other script enhancements as and when needed.
IT Support Technician
Family Care Hospital
Riyadh
04.2017 - 03.2023
- Installed and updated hardware & software and recommended computer equipment to improve productivity by 10%
- Ensured the hardware connectivity to the network along with diagnosing and fixing all hardware and software issues
- Collaborated with 4+ vendors to troubleshoot issues related to desktop equipment, LAN/WAN connectivity, and software
- Designed & performed test on application as per required standards and performed disaster recovery activities
- Performed an initial diagnosis of any issue, documented its findings and formulated & executed a strategy to fix it
- Documented all upgrades and modifications to the systems and maintained the IT inventory
- Trained 50+ non IT-employees on analyzing & repairing minor hardware/software failures to increase efficiency by 15%
- Analyzed customer's requirements and recommended the appropriates, long lasting & low budget products
- Interacted with the clients & attended in-person meetings to analyze, troubleshoot and diagnose hardware/software problems.
Cost Accountant
Nawader AlArab Co.Ltd
02.2013 - 03.2017
- Performs accounting services to small businesses, corporations or individuals
- Prepares profit and loss statements, monthly closing and cost accounting reports
- Analyzes and reviews budgets and expenditures
- Compiles and analyzes financial information to prepare general ledger accounts and document monetary transactions
- Creates and reviews budget, revenue, expense, payroll entries, invoices and other accounting documents
- Recommends, develops and maintains financial databases
- Resolves accounting discrepancies.
Education
Bachelor of Commerce -
Karachi University
Skills
- Operating System
- Hardware/Software Installation
- LAN/WAN Setup
- IT Troubleshooting
- Network Administration
- LAN/WAN Connectivity & Maintenance
- Application Testing
- Inventory Management
- Client Interaction
- Documentation
- Problem Diagnosis
- Vendor Management
- Windows
- Linux
- Cloud
Certification
- Microsoft Certification, 04/01/17
- Supplier Management, 08/01/21
- Strategic Sourcing, 07/01/21
- Procurement Basics, 07/01/21
- Procurement & Sourcing Introduction, 06/01/21
- Certificate in Information Technology (CIT), 06/01/09 - 09/01/09
Timeline
Performance Test Engineer
Testcrew
10.2023 - 02.2024
IT Support Technician
Family Care Hospital
04.2017 - 03.2023
Cost Accountant
Nawader AlArab Co.Ltd
02.2013 - 03.2017
Bachelor of Commerce -
Karachi University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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