Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Muhammad Saif Ahmed

Riyadh,Saudi Arabia

Summary

Experienced professional focused on IT support and troubleshooting. Skilled in resolving technical issues and enhancing user satisfaction through prompt and effective solutions. Proven ability to work under pressure and maintain system stability.

Overview

3
3
years of professional experience

Work history

IT Support

Aswer Al Washam Trading Est
Riyadh, Saudi Arabia
05.2024 - 07.2025
  • Install, configure, and maintain and software systems, including desktops, networks.
  • Collaborated closely with IT support teams to streamline processes and improve services delivery.
  • Troubleshoot and resolve technical problems related to computers, printers, and network devices.
  • Offered IT support during key meetings and events.
  • Enhanced security protocols by keeping up-to-date logs of all surveillance activities.
  • Provided IT support to staff members, improving overall operational efficiency.
  • Provided IT support to staff, resolving technical issues swiftly.

Darbibtikar Trading Est

IT Support
Riyadh
06.2022 - 03.2024
  • Installed and configured computer systems for optimized performance.
  • Improved system efficiency by conducting regular software updates and patches.
  • Carried out new hardware installations and updates, keeping systems functional and secure..
  • Managed helpdesk queries efficiently, leading to improved customer service ratings.
  • Increased customer satisfaction by resolving issues.
  • Successfully delivered on tasks within tight deadlines.
  • Supported team by demonstrating respect and willingness to help.

Education

Diploma - Mechanical Engineering

ESDC
Karachi
04.2001 -

Matriculation - Computer Science

Excellence Public School
Karachi

Diploma - Information Technology

Technical Institute Karachi
Karachi
04.2001 -

Skills

  • Hardware installation
  • Problem solving
  • Team support
  • Routers and Switches configuration
  • Virus protection
  • Remote desktop support
  • IT support and maintenance
  • MS Office (Excel & PowerPoint)

Languages

Arabic
Upper intermediate
English
Upper intermediate
Urdu
Proficient (C2)

Timeline

IT Support

Aswer Al Washam Trading Est
05.2024 - 07.2025

Darbibtikar Trading Est

IT Support
06.2022 - 03.2024

Diploma - Mechanical Engineering

ESDC
04.2001 -

Diploma - Information Technology

Technical Institute Karachi
04.2001 -

Matriculation - Computer Science

Excellence Public School

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