MUHAMMAD SALEEM
Dammam,Eastern Province
Summary
Skilled IT Engineer of 12 years, expertly managing IT software and system solutions. Specialized knowledge in IT and adept in various networking concepts, providing consistently secure IT support. Organised individual with education in Computer Science and IT. Strong foundation in computer science, programming and network technologies. Possesses solid analytical and problem-solving skills. IT engineer with strong network and system administration background and experience in programming and automation. Skilled in troubleshooting and problem-solving, focusing on maintaining high availability and performance of IT systems. Experience in both Windows and Linux environments.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
IT engineer
NIT
Dammam, Saudi Arabia
01.2024 - Current
- Devised an effective incident reporting system which led to more streamlined handling of IT-related issues across departments.
- Improved network efficiency by installing and configuring new hardware and software.
- Streamlined troubleshooting process for faster problem resolution.
- Enhanced system performance with regular maintenance and updates.
- Repaired faulty equipment, resulting in reduced downtime.
- Conducted detailed diagnostics to identify issues on computer systems.
- Trained end-users on new applications for increased productivity.
- Implemented data backup procedures, ensuring information security.
- Collaborated with other IT professionals to address complex issues effectively.
- Developed technical documentation for clearer user guidance.
- Managed inventory of IT equipment, aiding in budget control.
- Designed effective network solutions to enhance connectivity across the offices.
- Coordinated with vendors during procurement of IT hardware and software, ensuring best value for money spent.
- Advised management on latest technologies for informed decision-making regarding IT investments.
- Performed routine checks on servers to prevent potential issues from escalating into major problems.
- Established secure wireless networks, safeguarding company's sensitive information.
- Installed antivirus programmes, reducing risk of malware attacks significantly.
- Assisted users remotely with various technical issues, improving customer satisfaction levels dramatically over time.
- Configured printers and scanners on the network to facilitate easier access for users throughout the office space.
- Supported roll-out of a new operating system across all office computers whilst minimising disruption to staff workflow.
- Provided prompt support to internal and customer-facing IT infrastructure.
- Installed, configured and maintained high-performing multiplatform technologies.
- Resolved technical faults across varied technologies, including servers, routers and hardware.
- Managed and implemented all new software, systems and solutions.
- Planned installations, additions and upgrades carefully to minimise service user disruptions.
- Enabled upgrades to internal and external systems for consistent infrastructure security.
- Investigated, diagnosed and remedied diverse hardware issues within fixed service-level agreements.
- Built, configured and installed hardware platforms within specified timeframes.
- Progressed projects through collaboration with technical leads and IT service teams.
IT engineer
ASG
Jeddah, Mecca Region
09.2022 - 12.2023
- Devised an effective incident reporting system which led to more streamlined handling of IT-related issues across departments.
- Improved network efficiency by installing and configuring new hardware and software.
- Streamlined troubleshooting process for faster problem resolution.
- Enhanced system performance with regular maintenance and updates.
- Coordinated with vendors during procurement of IT hardware and software, ensuring best value for money spent.
- Designed effective network solutions to enhance connectivity across the offices.
- Managed inventory of IT equipment, aiding in budget control.
- Advised management on latest technologies for informed decision-making regarding IT investments.
IT engineer
AMC
Dammam, Eastern Province
05.2014 - 11.2019
- Devised an effective incident reporting system which led to more streamlined handling of IT-related issues across departments.
- Improved network efficiency by installing and configuring new hardware and software.
- Streamlined troubleshooting process for faster problem resolution.
- Enhanced system performance with regular maintenance and updates.
- Offered technical advice to programmers and developers to help optimise designs.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Used [Software] to track support tickets and document actions.
- Updated and improved web pages for relevancy and accuracy.
- Maintained internet and intranet websites to maximise reliability and usability.
- Supported loading of peripheral equipment with selected materials.
IT engineer
ACB&I
DAMMAM
02.2012 - 03.2014
- Devised an effective incident reporting system which led to more streamlined handling of IT-related issues across departments.
- Improved network efficiency by installing and configuring new hardware and software.
- Streamlined troubleshooting process for faster problem resolution.
- Enhanced system performance with regular maintenance and updates.
- Repaired faulty equipment, resulting in reduced downtime.
- Conducted detailed diagnostics to identify issues on computer systems.
- Trained end-users on new applications for increased productivity.
- Implemented data backup procedures, ensuring information security.
- Collaborated with other IT professionals to address complex issues effectively.
- Developed technical documentation for clearer user guidance.
- Managed inventory of IT equipment, aiding in budget control.
- Designed effective network solutions to enhance connectivity across the offices.
- Coordinated with vendors during procurement of IT hardware and software, ensuring best value for money spent.
- Advised management on latest technologies for informed decision-making regarding IT investments.
- Performed routine checks on servers to prevent potential issues from escalating into major problems.
- Established secure wireless networks, safeguarding company's sensitive information.
- Handled IT support requests, solving problems quickly and implementing necessary [Type] solutions.
- Updated service users on ticket progress, escalating urgent issues for swift action.
- Progressed projects through collaboration with technical leads and IT service teams.
- Built, configured and installed hardware platforms within specified timeframes.
- Used [Software] to track support tickets and document actions.
- Updated and improved web pages for relevancy and accuracy.
- Maintained internet and intranet websites to maximise reliability and usability.
- Supported loading of peripheral equipment with selected materials.
- Tested function of peripheral equipment and completed quality repairs.
- Followed manufacturing instructions and design specifications when completing repairs.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Conducted server back-up and recovery operations in line with protocols.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Distilled complex technical information into easily digestible instructions for end-users.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
Education
Bachelor of Technology Honours in Civil - civil
Kohat Preston University
Pakistan 01.2008 - 12.2012
Skills
- Network configuration
- Software installation
- Hardware troubleshooting
- Cybersecurity expertise
- Data analysis capability
- Quality assurance testing
- Technical report writing
- IT project management
- Staff training competency
- Database administration
- Wireless networking knowledge
- Security protocol implementation
- Big data handling
- Risk assessment in it
- Certification in network architecture
- Intranet setup
- Technical auditing
- Hardware procurement
- Outsourcing technical tasks
- Email and anti-spam concepts
- Active Directory administration and support
- Network and data security
- IT support services
- Router access and configurations
- Hardware repair
- Backup technologies
- IT infrastructure enhancement
- Vendor analysis and deployment
- Software upgrades
- Technical troubleshooting
- Hardware configuration
- Network support
- System diagnostics
- Data backup management
- Security protocols implementation
- Operating systems expertise
- Cloud services navigation
- Email setup and support
- User access control
- Technical documentation writing
- Helpdesk ticket management
- Customer service orientation
- Communication clarity
- Analytical thinking
- Remote technical support
- Virus removal techniques
- Database maintenance
- Software licence tracking
- Wi-Fi configuration
- Virtualisation tools usage
- User training delivery
- IT inventory management
- Error logging
- Incident response handling
- Change management
- Data Entry
Languages
English
Advanced
Arabic
Elementary
Timeline
IT engineer
NIT
01.2024 - Current
IT engineer
ASG
09.2022 - 12.2023
IT engineer
AMC
05.2014 - 11.2019
IT engineer
ACB&I
02.2012 - 03.2014
Bachelor of Technology Honours in Civil - civil
Kohat Preston University
01.2008 - 12.2012
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