MUHAMMAD SALI
Hail,KSA
Summary
Customer Relations, Service Oriented, Sales Management & Product / Service Development, Marketing Management & Management Reporting, Coordination
Overview
13
13
years of professional experience
Work History
SALES SUPERVISOR
BINZAGR Company
Saudi Arabia, Saudi Arabia
11.2011 - Current
- Handling a sales Team with Achieving the target and supporting the team members for perform their best performance, should have to check their day today sales activities and need to update with Channel Manager & need to actions if any wrong things are following
- Checking and verifying the Daily Sales Report
- Reporting and evaluating the performance of the Team Members & Suggesting and guiding in the proper manner
- Cross checking the sales with the monthly sales performance
- Guiding the team members for achieve their monthly SKU Targets
- Supporting and suggesting the Team Members for achieve their FCS
- Cross checking the day today collection v/s payment
- Monthly snap checking is following 2 times in a month (Once in every 2 month)
- Checking all the Outstanding Invoices, while doing Market Survey through Tablet
- Helping the Team for get a good result, through visiting with them to the customers
- Following the monthly Targets and Forecast.
GUEST RELATION EXECUTIVE
Hotel Gazala Inn
India, India
06.2010 - 10.2011
- Maintained brand advocacy by ensuring all guest requests were promptly catered to, inspiring team members to go the extra mile to deliver outstanding customer service.
- Ensured that team of 10 captured highest guest satisfaction at all times through impeccable and bespoke customer service.
- Developed and delivered efficient management of feedback process to inspire continuous improvement across hotel services.
- Expertly handled customers' objections, complaints and comments, ensuring feedback was promptly actioned prior to guests' departure.
- Coordinated efficiently with 3 departments to champion consistently high level customer service.
- Improved and increased efficiency of future service by collecting and inputting relevant guest data onto booking system.
- Promoted brand loyalty scheme to boost repeat bookings.
- Assessed VIP reservations, amenity orders and resumes for incoming house guests.
Education
M.B.A -
Bharathiar University
2010
Bachelor Degree - Commerce
University of Calicut
2007
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Board of HSE
2004
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Board of Public Examination
2001
Skills
- Customer Service & Service Oriented Attitude
- Proven sales techniques
- COMPUTER SKILLS
- MS Office Applications (Outlook, Word, Excel & PowerPoint)
- Tally 90 (Accounting Package)
Accomplishments
- Introduction of Product
- Maximisation of Sales
- Relationship Marketing
- Marketing Analysis
- Achievement of Target
- Sales Promotion
- Day to day Sales Analysis
- Planning & Implementation of Sales
- Managerial Relations
- Problem Solving
- Developing Colleagues
- Managing Careers
- Customer Service
- Observing the demanded things
- Team work
Languages
English
Native
Arabic
Upper intermediate
Hindi
Native
Tamil
Advanced
Malayalam
Native
Additional Information
Referees : Mr. Faizar Thabikandu, Channel Manager (CL6), Binzagr Company. Mob - 00966-557200110.
Timeline
SALES SUPERVISOR
BINZAGR Company
11.2011 - Current
GUEST RELATION EXECUTIVE
Hotel Gazala Inn
06.2010 - 10.2011
M.B.A -
Bharathiar University
Bachelor Degree - Commerce
University of Calicut
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Board of HSE
undefined
Board of Public Examination
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