Muhammad Salman
Al Madinah,Saudi Arabia
Summary
IT Technician with 3+ years managing infrastructure for a 280-room luxury hotel in Medina, KSA. Expert in Simplex 4100ES Fire Alarm Systems, 200+ camera CCTV networks, Opera PMS, and Easy Keycard systems for 280+ rooms. Proven track record of maintaining 99.9% uptime and 15-minute issue resolution through NFPA 72 compliant preventive maintenance. Seeking IT Support roles in the UK/Canada.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
IT Technician/Support Technician
Artal Taiba Hotel By Quaed Alinma Holding Company
Al Medina , Saudi Arabia
2022.12 - Current
- Manage digital infrastructure for 280-room luxury hotel, ensuring 99.9% uptime for staff operations and seamless guest connectivity across all property-wide systems
- Install, configure, and troubleshoot critical hotel systems including Opera PMS, MICROS POS terminals, and Easy Keycard Door Lock System for 280+ guest rooms, reducing access-related guest complaints by 40%
- Monitor and optimize enterprise-grade guest Wi-Fi network across all rooms and public areas, maintaining uninterrupted high-speed internet access and achieving 95%+ guest satisfaction scores
- Lead daily pre-arrival inspections of guest rooms, verifying functionality of keycard access, in-room Wi-Fi, IPTV, telephones, and lighting systems to ensure 100% operational readiness before check-in
- Administer and maintain CCTV surveillance infrastructure comprising 200+ Hikvision/Dahua IP cameras with NVR/DVR systems, conducting daily health checks on cameras and network switches to ensure uninterrupted security operations
- Execute preventive maintenance (PM) schedules for Central Access Control System (ACS), IT, and security equipment in compliance with hotel safety standards and vendor SLAs
- Maintain and troubleshoot Cisco & Ubiquiti network infrastructure including routers, switches, and access points, performing firmware updates and minimizing network downtime
- Program, encode, and repair Easy Keycard electronic door locks on-site, providing rapid response for guest lockouts and ensuring seamless access control
- Conduct daily inspections of Simplex 4100ES Fire Alarm Control Panel and all life safety devices per NFPA 72 standards, ensuring hotel-wide fire protection and emergency readiness
- Diagnose hardware and software faults across Windows OS, Front Office computers, ID scanners, Xerox/HP/Canon printers, and AV equipment in meeting rooms, achieving average 15-minute resolution time
- Install and maintain operating systems, application software, and firmware updates to ensure system reliability and security compliance
Education
Diploma of associate Engineer - Electrical Engineering
Govt Mono Technical Collage
Tando jam Pakistan 2012.08 - 2015.06
Associate of Arts - Arts
University Of Sindh
Jamshoro Pakistan 2021.09 - 2023.09
Skills
- Simplex 4100ES FACP Operations & NFPA 72 Compliance
- Fire Alarm System Troubleshooting & Testing
- CCTV & NVR/DVR Management-200 Cameras, Hikvision/Dahua
- Easy Keycard Door Lock System-280 Rooms
- 24/7 Critical System Monitoring & Preventive Maintenance
- LAN/WAN & Network Administration
- Opera PMS Technical Support
- Windows OS, Hardware Diagnostics & IT Support
- Enterprise Printer Support-Laser/Inkjet/Dot Matrix
- Vendor Coordination & AMC Management
- Electrical & Electronic Systems Support
Certification
- Certified Electrical Engineering 3 years diploma degree, from IBCC Pakistan and Ministry of foreign affairs Pakistan
- Certified from Saudi embassy & Saudi engineering council
Languages
English
Upper intermediate (B2)
Arabic
Intermediate (B1)
Urdu
Fluent
Timeline
IT Technician/Support Technician
Artal Taiba Hotel By Quaed Alinma Holding Company
2022.12 - Current
Associate of Arts - Arts
University Of Sindh
2021.09 - 2023.09
Diploma of associate Engineer - Electrical Engineering
Govt Mono Technical Collage
2012.08 - 2015.06