IT Technician with 3+ years managing infrastructure for a 280-room luxury hotel in Medina, KSA. Expert in Simplex 4100ES Fire Alarm Systems, 200+ camera CCTV networks, Opera PMS, and Easy Keycard systems for 280+ rooms. Proven track record of maintaining 99.9% uptime and 15-minute issue resolution through NFPA 72 compliant preventive maintenance. Seeking IT Support roles in the UK/Canada.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
IT Technician/Support Technician
Artal Taiba Hotel By Quaed Alinma Holding Company
Al Medina , Saudi Arabia
2022.12 - Current
Manage digital infrastructure for 280-room luxury hotel, ensuring 99.9% uptime for staff operations and seamless guest connectivity across all property-wide systems
Install, configure, and troubleshoot critical hotel systems including Opera PMS, MICROS POS terminals, and Easy Keycard Door Lock System for 280+ guest rooms, reducing access-related guest complaints by 40%
Monitor and optimize enterprise-grade guest Wi-Fi network across all rooms and public areas, maintaining uninterrupted high-speed internet access and achieving 95%+ guest satisfaction scores
Lead daily pre-arrival inspections of guest rooms, verifying functionality of keycard access, in-room Wi-Fi, IPTV, telephones, and lighting systems to ensure 100% operational readiness before check-in
Administer and maintain CCTV surveillance infrastructure comprising 200+ Hikvision/Dahua IP cameras with NVR/DVR systems, conducting daily health checks on cameras and network switches to ensure uninterrupted security operations
Execute preventive maintenance (PM) schedules for Central Access Control System (ACS), IT, and security equipment in compliance with hotel safety standards and vendor SLAs
Maintain and troubleshoot Cisco & Ubiquiti network infrastructure including routers, switches, and access points, performing firmware updates and minimizing network downtime
Program, encode, and repair Easy Keycard electronic door locks on-site, providing rapid response for guest lockouts and ensuring seamless access control
Conduct daily inspections of Simplex 4100ES Fire Alarm Control Panel and all life safety devices per NFPA 72 standards, ensuring hotel-wide fire protection and emergency readiness
Diagnose hardware and software faults across Windows OS, Front Office computers, ID scanners, Xerox/HP/Canon printers, and AV equipment in meeting rooms, achieving average 15-minute resolution time
Install and maintain operating systems, application software, and firmware updates to ensure system reliability and security compliance
Education
Diploma of associate Engineer - Electrical Engineering
Senior Fire Alarm Design Engineer at PSP Kennedy Space Center, BOSS Space Port, KSC SpaceSenior Fire Alarm Design Engineer at PSP Kennedy Space Center, BOSS Space Port, KSC Space