Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
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Muhammad Shahbaz Abid

Muhammad Shahbaz Abid

Neom- Tabuk,SAUDIA ARABIA

Summary

  • My journey in the tech industry began as a Helpdesk technician, where I accumulated almost 4 years of experience and acquired knowledge in hardware and software installation, printer connectivity, monitor and cable setup, user support, Windows installation, Organize user files and perform manual backups.
  • Later on, I was presented with an opportunity to join Muttawiff Hujjaj South Asia.Co as an IT Executive. This role provided me with valuable insights into the world of technology, where I learned about new technologies, server management, server installation, backup management, web binding on IIS server, domain management, firewall and antivirus management. Furthermore, I would visit the data center on a daily basis to ensure everything was running smoothly and generate reports. Additionally, I was responsible for managing software and hardware purchases, as well as licenses.
  • As an IT support engineer at Dimension Data, I am currently involved in the NEOM project. Here's what I have achieved so far. My main responsibilities include providing assistance to users, both remotely and in person. I also take care of tasks such as activating user accounts, assigning licenses, and managing devices on the Azure portal. Additionally, I handle the creation of Active Directory accounts and manage organizational units. Managing the Office 365 portal to assign licenses, handling remote tickets, and providing assistance to walk-in users. Additionally, I offer dedicated support to VIP user.

Overview

8
8
years of professional experience
1
1
Certification

Work history

IT Engineer in Neom

Dimension Data
Tabuk, Tabuk Region
08.2022 - Current
  • Responded to and resolved tickets promptly, eliminating service user downtime.
  • Updated service users on ticket progress, escalating urgent issues for swift action.
  • Managed and implemented all new software, systems and solutions
  • Handle Active Directory operations, including the creation and deactivation of user accounts.
  • Handle the Office 365 portal, allocate licenses, and reset account passwords.
  • Manage Azure Portal account activation, deactivation, license assignment, and setup authentication methods.
  • view logs and manage devices through the Azure Portal.
  • Manage mobile devices within the Intune company portal setup.
  • Installation of standard and non-standard software
  • Configuration and installation of network printer plotters.
  • Troubleshooting support for Cisco meeting devices
  • Upgrade RAM and modify hardware on the laptop
  • Monitors installation and setup Docking station
  • Control stock levels and monitor the availability of hardware on site
  • Assistance to VIP users
  • contact the user and utilize the AnyDesk application to troubleshoot and rectify the problem
  • supporting Outlook email archiving and storage management.
  • Assisting with Outlook email archiving and handling storage
  • working with the ServiceNow system for ticket management purposes.
  • Monitor update hardware and software inventory
  • Prepared equipment for staff use, installing cables, operating systems, and software.

IT Support Executive

Muttawiffy Hujjaj South Asia Company
Makkah, Mecca Region
08.2020 - 08.2022
  • Managed technology resources within department budgets.
  • Analysed system and software requirements to meet operational needs.
  • Installed new technologies without disrupting workflow.
  • Upgraded hardware and software regularly for optimised systems performance.
  • Administer Sophos XG firewall for both user and server endpoints.
  • Sophos Antivirus deployment and setup.
  • Domain Registration, SSL Certificates-Network Solutions
  • IIS Server certificate install / binding
  • Set up new computers and establish user accounts
  • Upgrade the RAM in desktop and laptop computers.
  • Procure the necessary software or hardware
  • Manage renewal of licenses.
  • Ensuring the smooth operation of a Hyper-V failover cluster requires proficiently installing new virtual machines and effectively managing the allocation of RAM.
  • Administer Active Directory.

Information Technology Help Desk Technician

Al Gharbia Co
Makkah, Mecca Region
06.2016 - 05.2020
  • Providing front line support to end users.
  • Performing remote troubleshooting
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Providing clients with emergency 24 x 7 on-call support.
  • Record events and problems and their resolution in logs
  • Direct unresolved issues to the next level of support personnel
  • Manage Backups of critical systems.
  • Installing and Troubleshoot Network Printers
  • Windows installation and troubleshooting
  • Troubleshoot network connectivity issues.
  • Office Package Installation
  • Installation and activation of software



Education

Higher Secondary Certificate -

TALA AL FIKR PAKISTAN INTERNATIONAL SCHOOL / COLLE
Makkah, Mecca Region

Intermediate -

Federal Board of Islamabad
Pakistan

Skills

Technical Skills:

  • Desktop support
  • Microsoft Azure
  • Desktop Administrator
  • Office365 Administrator
  • Active Directory Administrator
  • Hardware Deployment
  • Software diagnosis
  • Application installations
  • Operating System Knowledge
  • Knowledgeable in Mac systems
  • Security
  • Data backup & recovery
  • Hardware repair
  • Windows server


Soft Skills:

  • Communication
  • Problem-Solving
  • Flexibility
  • Customer Service


Languages

English
Advanced
Arabic
Advanced
Urdu
Native

Certification

  • Microsoft Certified: Azure Administrator Associate(AZ-104)
  • Microsoft Certified: Azure Administrator Associate: AZ-104
  • Microsoft Certified: Azure Fundamentals: AZ-900
  • Windows Client-Microsoft Modern Desktop Administrator
  • certification:MD-100
  • AWS Cloud Technical Essentials certification
  • IBM:Technical Support (IT) Case Studies and Capstone
  • Customer Service Representative Journey:Skillsoft(TONOMUS.NEOM)
  • Certificate of MCSA:Exams(70-410, 70-412) MCSE (70-413, 70-414)

Timeline

IT Engineer in Neom

Dimension Data
08.2022 - Current

IT Support Executive

Muttawiffy Hujjaj South Asia Company
08.2020 - 08.2022

Information Technology Help Desk Technician

Al Gharbia Co
06.2016 - 05.2020

Higher Secondary Certificate -

TALA AL FIKR PAKISTAN INTERNATIONAL SCHOOL / COLLE

Intermediate -

Federal Board of Islamabad

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Muhammad Shahbaz Abid