MUHAMMAD SHAZAL
Lahore,Punjab
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Government Model Market Supervisor
PMBMC - Punjab Model Bazar Management Company
Lahore, Pakistan
04.2022 - Current
- Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Guided and coached staff to achieve individual growth and sales production targets.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Built customer retention and satisfaction by delivering top-quality service.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Dealt with customer complaints and rectified product and service issues.
- Managed staff rotas, planning workloads effectively and strategically.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Offered instruction, coaching and motivation for enhanced team morale.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Promoted programmes and merchandise sales to grow and maximise income.
- Kept records of damaged and out-of-date products for safe disposal.
- Maintained documents and records to comply with internal policies and external regulations.
Sales & Marketing Executive
Dubai Shoes Company
Lahore, Pakistan
02.2019 - 02.2022
- Identified prospect needs and offered appropriate products and services.
- Increased revenue through upselling and consistent contract renewals.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Presented online demonstrations and training to new clients for supportive onboarding experience.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Followed-up on prospective business opportunities and new clients to retain and expand client base.
- Employed proactive problem-solving to handle objections with professionalism.
- Generated leads through cold calling, industry networking and social media to reach monthly targets.
- Leveraged skills in industry networking and business relationship-building to develop profitable client base.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Uncovered opportunity to maximise revenue by cross-selling to existing customer base.
- Delivered initial telephone consultations with warm leads, applying different sales strategies to overcome objections.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
- Met targets for outbound calling to support marketing and awareness campaigns.
- Researched new niche markets to unearth new business opportunities.
- Nurtured leads through sales pipeline within target timeframes.
- Negotiated and closed sales to secure profitable deals and contracts.
- Maintained close and regular contact with assigned clients to nurture long-term relationships.
- Empathised with customers and translated technical concepts to promote understanding.
Education
Bachelor of Business Administration - Business Management
G.C.U.F. Gov't College University Faisalabad
Lahore Campus 11.2021 -
Intermediate of Commerce - Commerce
Gov't College of Commerce
Lahore 04.2019 - 04.2021
GCSEs - Science
Professional School of Secondary Education
Lahore 04.2017 - 04.2019
Skills
- Marketing prowess
- Overstock management
- Product knowledge
- Brand alignment
- Corporate visual standards
- In-store event display management
- Marketing knowledge
- Retail sales campaigns
- Seasonal promotions
- Interior and exterior displays
- Product expertise
- Interior retail displays
- Stocking and replenishing
- Overstock strategy
- In-store event promotion
- Merchandising plan development
- Corporate visual objectives
- Merchandising plan creation
- Brand image alignment
- Seasonal campaigns
Languages
English
Upper intermediate
Urdu
Native
Punjabi
Fluent
Timeline
Government Model Market Supervisor
PMBMC - Punjab Model Bazar Management Company
04.2022 - Current
Bachelor of Business Administration - Business Management
G.C.U.F. Gov't College University Faisalabad
11.2021 -
Intermediate of Commerce - Commerce
Gov't College of Commerce
04.2019 - 04.2021
Sales & Marketing Executive
Dubai Shoes Company
02.2019 - 02.2022
GCSEs - Science
Professional School of Secondary Education
04.2017 - 04.2019