MUHAMMAD SYAFIQ AL-ASYRAF BIN ZULKIFLI
Puncak Alam
Summary
Accomplished professional with over 8 years of with expertise in operations management, customer service, administrative support, team coordination within the catering and service industry. Proficient in Microsoft Office Suite, SAP System, Codemax App, and both Windows and macOS platforms. Demonstrates strong competencies in managing daily operations, stakeholder coordination, team leadership, vendor management, budget and cost control, documentation and reporting, inventory control, staff scheduling, SOP & compliance monitoring. Known for problem-solving abilities, time management skills, proactive mindset, and the capacity to work well under pressure. A fast learner and dynamic team player with a customer-oriented approach.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Executive Operations
KOPETRO Catering Sdn Bhd
Kuala Lumpur
2020.02 - 2026.06
- Manage daily operational activities and service delivery
- Coordinate with clients, vendors, and internal stakeholders
- Monitor invoicing, payments, and operational documentation
- Ensure compliance with company procedures and service standards
- Support budget monitoring and operational reporting
- Conduct customer engagement and maintain service relationships
Supervisor
KOPETRO Catering Sdn Bhd
Johor
2017.04 - 2020.01
- Supervised daily catering and support operations
- Coordinated manpower planning, scheduling, and inventory control
- Prepared operational reports and compliance documentation
- Monitored service quality and customer satisfaction
- Led and coordinated operational teams to achieve business targets
Daily Statistical Assistant (Contract)
Jabatan Perangkaan Malaysia
, Selangor
2016.10 - 2016.12
- Collected and verified statistical data
- Prepared reports and maintained accurate documentation
- Supported project deadlines and reporting requirements
Part Time Service Crew
Pizza Hut
Shah Alam, Selangor
2016.09 - 2016.10
- Provided customer service and cashiering support
- Assisted in outlet operations and food preparation
Mail Sorter
Pos Malaysia Berhad
Kuala Lumpur
2016.02 - 2016.08
- streamlined mail sorting processes to ensure timely distribution to designated routes.
- applied meticulous attention to detail in mail handling to improve overall operational effectiveness.
- ensured accurate mail allocation to uphold high customer service standards.
- Provided support to colleagues when managing high volumes of postal items.
Education
Diploma - Culinary Arts
Food Institute of Malaysia
Petaling Jaya 2013.01 - 2015.01
SPM - Malaysian Certificate of Education
SMK Tinggi Klang
Selangor 2008.01 - 2012.12
Skills
Technical Skills
- Microsoft Office Suite
- SAP System
- Codemax App
- Windows & macOS
- Budget & Cost Control
- Documentation & Reporting
- Inventory Control
- Staff Scheduling
- SOP & Compliance Monitoring
- Problem Solving
- Time management skills
Core Competencies
- Operations Management
- Proactive mindset
- Administrative Support
- Works well under pressure
- Customer Service
- Fast learner and dynamic team player
- Team Leadership
- Customer oriented mindset
- Vendor Management
Certification
- Food Handling & Hygiene Certification, Ministry of Health Malaysia
- Customer Service Excellence Workshop Training, KOPETRO
- Performance Driven Culture Training, KOPETRO
- Quality & Compliance Awareness, KOPETRO
- ESG Training
LANGUAGES
Bahasa Melayu Spoken: 10 Written: 10 Fluent
English Spoken: 8 Written: 8 Fluent
REFERENCES
- Mohamad Hazim, Bin Noorzailand, Human Resource Executive, 013-596 8104, Koperasi Kakitangan Petronas Berhad (KOPETRO)
- Nur Haswani, Binti Mohd Amin, Operation Supervisor, 017-317 1468, Jabatan Perangkaan Malaysia Selangor, References available upon request for additional contacts.
VOLUNTEERING & EXTRA-CURRICULAR
Community Iftar Programme (Masjid Puncak Alam), Volunteer Food Handler, 2023, 2024 Sekolah Agama Rakyat Puncak Alam Charity Bazaar, Event Crew, 2022 CPR & First Aid Awareness Workshop, Participant, 2021 Community Iftar Programme (Masjid Puncak Alam), Volunteer Food Handler, 2023, 2024 Sekolah Agama Rakyat Puncak Alam Charity Bazaar, Event Crew, 2022 CPR & First Aid Awareness Workshop, Participant, 2021
ADDITIONAL INFORMATION
- Expected Salary RM 4,500 – RM 5,000 (negotiable based on role)
- Availability One month notice (or earlier if negotiable)
- Own Transport Yes (car with valid license)
- Willing to Travel Yes, within Malaysia
- Relocation Willing to relocate within Peninsular Malaysia
KEY ACHIEVEMENTS (Summary)
- Led and coordinated teams of 10–15 staff, improving operational efficiency by 25%
- Reduced operational wastage by 15% through process improvements
- Improved document management and retrieval efficiency by 40%
- Maintained 100% accuracy in cash handling and service quality standards
Timeline
Executive Operations
KOPETRO Catering Sdn Bhd
2020.02 - 2026.06
Supervisor
KOPETRO Catering Sdn Bhd
2017.04 - 2020.01
Daily Statistical Assistant (Contract)
Jabatan Perangkaan Malaysia
2016.10 - 2016.12
Part Time Service Crew
Pizza Hut
2016.09 - 2016.10
Mail Sorter
Pos Malaysia Berhad
2016.02 - 2016.08
Diploma - Culinary Arts
Food Institute of Malaysia
2013.01 - 2015.01
SPM - Malaysian Certificate of Education
SMK Tinggi Klang
2008.01 - 2012.12