Muhammad Umar
jeddah,Saudi Arabia
Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
I am managing all major Tasks in the company. like dealing with our clients and providing quality service to them also maintain positive atmosphere in the office with my staff members. The main part of my job is to deal with recruitment agencies outside of Saudi Arabia. I can speak fluent English, Arabic, Urdu, and Punjabi.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
General manager
Egdam AL-Amilah Recruitment Office
jeddah, Saudi Arabia
02.2017 - Current
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Resolved internal staff conflicts to mutual benefits of all parties involved.
- Prepared and reviewed procedural documents for daily operations.
- Negotiated with vendors and service providers to control corporate expenditures.
- Managed high-performing teams to deliver quality customer service and stable profits.
Delivery driver
Amazon Logistics
Jeddah, Saudi Arabia
03.2015 - 12.2016
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Completed deliveries with smile and patient, personalised service.
Education
High School Diploma - computer
Islamia College
pakistan 01.2009 - 06.2011
auto cad - Auto cad
Acts (Institute of tourism and hotel management)
pakistan 01.2011 - 06.2011
Networking - Networking
Acts (institute of tourism and hotel managements )
Pakistan 08.2011 - 02.2012
Skills
- Effective leader
- Employee scheduling
- Skilled negotiator
- Networking abilities
- Recruitment
- Recruiting and hiring
- Leadership and team building
- Staff training/development
- Client relations
Languages
English
Fluent
Arabic
Fluent
Urdu
Fluent
Punjabi
Fluent
Timeline
General manager
Egdam AL-Amilah Recruitment Office
02.2017 - Current
Delivery driver
Amazon Logistics
03.2015 - 12.2016
Networking - Networking
Acts (institute of tourism and hotel managements )
08.2011 - 02.2012
auto cad - Auto cad
Acts (Institute of tourism and hotel management)
01.2011 - 06.2011
High School Diploma - computer
Islamia College
01.2009 - 06.2011
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