Muhammad Umar
Dammam,Saudi Arabia
Summary
To secure a challenging role that fosters personal and professional growth, utilizing diverse experiences and skills to contribute positively to the organization.
Dynamic and innovative professional with expertise in
- ERP
- Oracle
- Microsoft Office.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Lab Co-Ordinator
Technical Solution Limited
Dammam, Saudi Arabia
2024.11 - Current
- Coordinating the scheduling of repair jobs and assigning tasks to technicians
- Systematically prepare detailed quotations, factoring in labor, parts and overhead costs, ensuring transparency and alignment with company pricing strategies.
- Skilled in analyzing customer needs and project specifications to develop competitive quotations to secure the customer satisfaction and drive business growth
- Overseeing the inventory of repair parts and equipment, ensuring that all necessary supplies are available
- Monitoring the quality of repair work and ensuring that all repairs meet company standards
- Implementing and enforcing safety protocols in the repair lab to ensure the well-being of technicians and prevent accidents
- Communicating with customers to provide updates on repair progress and address any concerns or questions
- Collaborating with other departments, such as sales and customer service, to ensure smooth communication and workflow
- Conducting regular inspections and maintenance of repair equipment to ensure proper functioning and longevity
Customer Support Executive
Technical Solution Limited
Dammam, Saudi Arabia
2023.11 - 2024.11
- Providing timely and efficient assistance to customers who are experiencing issues with their industrial electronics equipment
- Diagnosing and troubleshooting problems with industrial electronics equipment over the phone, via email, or through remote desktop support
- Coordinating and scheduling on-site repair services when necessary
- Communicating with customers to provide updates on the status of their repairs and overall customer service experience
- Managing customer inquiries and complaints professionally and courteously
- Keeping detailed records of customer interactions and repairs for future reference
- Collaborating with technical support team members to resolve complex technical issues
- Ensure an accurate, timely, and proper record of all necessary data
- Providing feedback to management on customer needs and trends to improve overall customer satisfaction.
Restaurant Manager
Hilal Al Madeena Restaurant
Dammam, Saudi Arabia
2023.05 - 2023.10
- Ensured compliance to health and safety regulations for safe dining environment.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Increased table turnover rate with efficient floor management.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
Inventory & Data Controller Weaved Department
HAROON Corporation PVT Ltd.
2020.07 - 2022.07
- Prepare Job Order Sheet/Weaving Contract / Dyeing Plan.
- Posting of Weaving Production in House / Commercial from Manual Register to ERP.
- Weekly Salary of Weavers.
- Analysis Report of Weight Variation & Update of Rate in Weaving Production.
- Transfer of Grieg Stock From Weaving to Dyeing.
- Processed of Weaving Bills.
Data Entry Operator
City & Car Decoration
2020.01 - 2020.06
- 6 months working as a Data Entry Operator in City & Car Decoration.
Education
F.SC - PRE ENGNEERING
Faculty of Science
2015.01 - 2017.01
ADP - Computer Science
Government College University of Faisalabad
2017.01 - 2019.01
MATRIC - SCIENCE
Board of Intermediate and Secondary Education
2014.01 - 2015.01
Skills
- Project management
- Strong decision maker
- Complex problem solver
- Creative design
- Innovative
- Service-focused
Languages
Urdu
Fluent
English
Advanced
Arabic
Beginner
Custom
Reference will be furnished on demand.
Timeline
Lab Co-Ordinator
Technical Solution Limited
2024.11 - Current
Customer Support Executive
Technical Solution Limited
2023.11 - 2024.11
Restaurant Manager
Hilal Al Madeena Restaurant
2023.05 - 2023.10
Inventory & Data Controller Weaved Department
HAROON Corporation PVT Ltd.
2020.07 - 2022.07
Data Entry Operator
City & Car Decoration
2020.01 - 2020.06
ADP - Computer Science
Government College University of Faisalabad
2017.01 - 2019.01
F.SC - PRE ENGNEERING
Faculty of Science
2015.01 - 2017.01
MATRIC - SCIENCE
Board of Intermediate and Secondary Education
2014.01 - 2015.01