Muhammad Umar Farooq
Riyadh
Summary
Dedicated and results-driven professional with extensive experience as a Store Technician and Internal Quality Auditor. Skilled in inventory management, quality assurance, auditing, and operational efficiency. Proven ability to optimism processes, implement standards, and maintain compliance with organizational and regulatory requirements. Committed to fostering teamwork, operational excellence, and continuous improvement.
Experienced with troubleshooting and repairing store equipment to ensure smooth operations. Utilizes technical skills to identify and resolve issues promptly. Track record of maintaining high standards in team collaboration and flexible adaptation to changing priorities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Technician
GBH (STC-Huawei MST Project)
Dammam, Saudi Arabia
12.2017 - 08.2022
- Managed shipping documentation for carriers and customs, ensuring compliance.
- Organised storage layout, pallets, and boxes to optimise warehouse efficiency.
- Ensured safe loading/unloading of delivery vehicles and handling of equipment.
- Issued tools and equipment to staff; tracked inventory and maintained records.
- Collected faulty units and coordinated with RECLAB for testing and reporting.
- Generated weekly and monthly audit reports for consumable and non-consumable items.
- Utilised STC WFMS, OWS, and iCARE for real-time inventory tracking.
- Implemented team-based culture and conducted staff training, improving operational performance.
- Collaborated with vendors to negotiate pricing and streamline supply chain operations.
- Conducted regular audits and maintained warehouse safety, organisation, and compliance.
- Coordinated inventory replenishment cycles to maintain optimal stock levels and reduce shortages.
- Performed preventive maintenance and minor repairs on store equipment to minimise downtime.
- Developed and maintained detailed inventory reports using advanced data management tools to support decision-making.
- Implemented bar code scanning system to improve accuracy and speed of inventory tracking.
- Trained new hires on warehouse procedures, safety protocols, and equipment operation to enhance team productivity.
- Utilised inventory management systems such as STC WFMS, OWS, and iCARE to perform real-time tracking and maintain accurate stock levels.
- Collected faulty units and collaborated with RECLAB for comprehensive testing and detailed reporting to ensure quality control.
- Led health and safety inspections, ensuring adherence to regulatory standards within the warehouse.
- Collaborated with vendors to negotiate pricing and streamline supply chain operations, enhancing cost efficiency and delivery times.
- Managed shipping documentation and ensured compliance with carrier and customs regulations to facilitate smooth logistics operations.
- Conducted regular audits to maintain warehouse safety, organisation, and compliance while generating detailed audit reports for consumable and non-consumable items.
- Organised storage layout and managed inventory, including issuing tools and equipment to staff and maintaining accurate records.
Internal Quality Auditor
ICCBS
Karachi, Pakistan
09.2012 - 04.2015
- Developed and maintained a Quality Management System (QMS) compliant with ISO standards.
- Conducted internal audits, identified non-conformances, and implemented corrective actions.
- Prepared audit reports, summaries, and presented findings to management.
- Acted as liaison with regulatory bodies, clients, and third-party auditors.
- Provided training and awareness programs on ISO standards for staff.
- Maintained master files, laboratory control records, and updated documentation.
- Contributed to process improvement initiatives and development of SOPs across the organisation.
- Coordinated with cross-functional teams to update and improve Standard Operating Procedures (SOPs) enhancing process efficiency and compliance.
- Led comprehensive internal audits to ensure continual compliance with ISO 9001 standards across multiple departments.
- Monitored quality metrics and analyzed audit data to identify trends and recommend systemic improvements.
- Developed and delivered targeted training sessions to employees, elevating awareness and adherence to quality standards.
- Implemented advanced risk assessment techniques to proactively identify potential quality issues and enhance audit effectiveness.
- Facilitated management review meetings by preparing detailed audit documentation, contributing to strategic quality decision-making.
- Developed and executed a comprehensive supplier quality assurance program to ensure vendor compliance with organizational standards and regulatory requirements.
- Collaborated with cross-departmental teams to conduct root cause analysis on quality deviations, driving continuous improvement initiatives and reducing audit findings.
- Implemented a digital audit tracking system that streamlined the reporting process and improved follow-up on corrective actions.
- Conducted supplier audits to evaluate adherence to quality standards, resulting in enhanced supplier performance and reduced defects.
- Designed and executed audit schedules tailored to departmental needs, enhancing the detection of compliance gaps.
Education
Bachelors of Commerce -
University of Karachi
01.2017
Higher Secondary Education - undefined
Govt. Johar Degree College
01.2012
Matriculation - undefined
Chiniot Islamia Public School
01.2010
Skills
- Inventory management of telecom equipment, tools, and consumables
- Receiving, inspection, and proper storage procedures
- Shipping documentation and customs compliance
- Use of STC WFMS, OWS, iCARE, and other warehouse management systems
- Issuing, tracking, and reporting faulty/new/returned units
- Warehouse layout optimization and pallet organization
- Conducting internal and external audits
- Development and maintenance of QMS
- Non-conformance identification and corrective actions
- Audit reporting and management presentations
- Staff training and team leadership
- Process improvement and operational efficiency
- Safety compliance and risk mitigation
- Strong attention to detail and problem-solving
- Shipping documentation management
- Customs compliance
- Inventory tracking software
- Warehouse organization
- Audit report generation
- Quality Management Systems
- Inventory management
- Receiving and inspection
- ISO standards compliance
- Process improvement
- Safety compliance
- Team leadership
- Team training and leadership
- Equipment handling
- Warehouse layout optimization
- Corrective action implementation
- Staff training and leadership
- Internal auditing
- Inventory replenishment cycle management
- Faulty unit coordination
- SOP development and cross-functional collaboration
- Audit data analysis and quality metrics monitoring
- Vendor negotiation and supply chain coordination
- Vendor relationship management
- Equipment maintenance and repair
- Process coordination and communication
- Preventive equipment maintenance
- Logistics coordination
- Inventory accuracy
- Team collaboration
- Quality Management System development
- Workplace safety
- Leadership qualities
- POS systems proficiency
- Stock replenishment
- Safety requirements
- Safety management
- Software installation
- Equipment inspection
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and sanitizing
- Organizational skills
- Excellent communication
- Experience operating machines
- System upgrades
- Transportation safety
- Communication
- Returns handling
- Store layout optimization
- Supply chain coordination
Certification
- OSHA (Occupational Safety & Health Manager) Cardiff School, 2024
- Cooperative Training Program, Inspection Section ENP NATPET, Yanbu, Saudi Arabia, 2017
- Awareness & Internal Quality Audit Training ISO 9001:2008 Bureau Veritas, Karachi, Pakistan, 2014
Courses
IOSH Managing Safely
Languages
English
Full Professional
Timeline
Store Technician
GBH (STC-Huawei MST Project)
12.2017 - 08.2022
Internal Quality Auditor
ICCBS
09.2012 - 04.2015
Higher Secondary Education - undefined
Govt. Johar Degree College
Matriculation - undefined
Chiniot Islamia Public School
Bachelors of Commerce -
University of Karachi