Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Timeline
Generic
Muhammad Usama

Muhammad Usama

Riyadh,Saudi Arabia

Summary

Accomplished Assistant Learning & Development Manager with a strong background in hospitality training and talent development. Experienced in creating and delivering effective learning programs that enhance colleague skills, engagement, and career progression. Skilled in driving organizational performance through innovative training solutions, succession planning, and leadership development initiatives. Proven track record in improving audit results, supporting internal promotions, and contributing to award-winning departmental success. Dedicated to fostering a culture of continuous learning and excellence aligned with organizational goals.

Overview

7
7
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification

Work history

Assistant Learning & Development Manager

Tilal Hotels
Riyadh
03.2025 - 09.2025
  • Identified and analyzed training needs across departments to develop customized learning plans that address skills gaps and support career progression.
  • Organized and delivered internal and external training sessions, including professional development, soft skills, and leadership workshops.
  • Led the “Train the Trainer” program to build internal training capability and improve knowledge transfer across teams.
  • Planned and executed activities around national and international awareness days to promote diversity, inclusion, and employee engagement.
  • Developed and implemented strategies for employee engagement, enhancing motivation, morale, and team collaboration through creative workplace activities and recognition programs.
  • Played a key role in building a winning team culture by fostering trust, collaboration, and continuous feedback.
  • Championed a positive work environment through effective communication, conflict resolution, and wellness initiatives.
  • Collaborated closely with the HR team, contributing to the full spectrum of HR operations including recruitment, onboarding, performance management, and employee relations.
  • Maintained up-to-date knowledge of HR and L&D trends, ensuring alignment with best practices and legal compliance.
  • HR Operations: Oversee daily HR operations, ensuring compliance with company policies and legal regulations. Manage employee records, benefits administration, and onboarding processes. Implement HR strategies to improve operational efficiency and employee satisfaction.
  • Monthly Town Hall Gatherings: Organize and coordinate monthly town hall meetings to foster open communication between management and staff. Develop agendas, prepare presentation materials, and coordinate speakers. Gather and address employee feedback, ensuring concerns are communicated to senior management. Monitor the effectiveness of town hall meetings and suggest improvements for future events.
  • Outside Work Activities: Plan and execute outside work activities such as team-building events, community service projects, and company outings. Coordinate logistics, including venue selection, transportation, and catering.

Assistant Learning & Development Manager

Shaza Hotels
Riyadh
09.2024 - 03.2025
  • Training Program Development: Implementation and Delivery
  • Facilitating Training
  • Performance Evaluation: Continuous Improvement
  • Team Management and Collaboration
  • Administrative and Reporting Duties: Strategic Planning and Program Development
  • Culture and Engagement Colleagues Activities

Learning & Development Supervisor & HR Coordinator

Shaza Hotels
Riyadh
12.2021 - 08.2024
  • Training Program Development
  • Organizing Training Sessions
  • Facilitating Training
  • Maintaining Training Records
  • Continuous Improvement
  • Communication and Support
  • Monthly Town hall Gatherings
  • Colleagues Activities
  • HR Operations: Oversee daily HR operations, ensuring compliance with company policies and legal regulations. Manage employee records, benefits administration, and onboarding processes. Implement HR strategies to improve operational efficiency and employee satisfaction.
  • Monthly Town Hall Gatherings: Organize and coordinate monthly town hall meetings to foster open communication between management and staff. Develop agendas, prepare presentation materials, and coordinate speakers. Gather and address employee feedback, ensuring concerns are communicated to senior management. Monitor the effectiveness of town hall meetings and suggest improvements for future events.
  • Outside Work Activities: Plan and execute outside work activities such as team-building events, community service projects, and company outings. Coordinate logistics, including venue selection, transportation, and catering. Ensure activities align with company culture and objectives, promoting employee morale and team cohesion.
  • Payroll Management: Administer the payroll process, ensuring timely and accurate payment to employees. Maintain payroll records and handle payroll-related queries from employees. Coordinate with finance and accounting departments to reconcile payroll data and prepare reports. Implement and maintain payroll systems, ensuring data integrity and confidentiality.
  • Staff Accommodation Management: Oversee the daily operations of staff accommodation facilities. Ensure rooms and common areas are clean, well-maintained, and adequately equipped. Manage room assignments and allocations, ensuring efficient use of space. Conduct regular inspections of accommodation areas to ensure compliance with safety and hygiene standards. Handle maintenance requests and coordinate with maintenance teams for timely repairs. Address and resolve any issues or complaints from staff regarding their accommodation.
  • Cafeteria Management: Supervise daily cafeteria operations, including food preparation, service, and cleanliness. Ensure high standards of food quality, presentation, and hygiene. Oversee the work of cafeteria staff, including cooks, servers, and cleaners. Develop and implement menus in coordination with the kitchen staff, considering nutritional guidelines and staff preferences. Monitor inventory levels and manage orders for food, beverages, and supplies to ensure timely availability and avoid shortages.
  • Staff Supervision and Training: Recruit, train, and supervise staff for both accommodation and cafeteria services. Develop and implement training programs to enhance staff skills in customer service, food handling, and hygiene practices. Schedule staff shifts and ensure adequate coverage for all operational hours. Conduct performance evaluations and provide feedback to staff for continuous improvement. Foster a positive and collaborative work environment.
  • Health and Safety Compliance: Ensure compliance with health, safety, and sanitation regulations in both accommodation and cafeteria areas. Conduct regular safety drills and training sessions for staff. Maintain accurate records of health and safety inspections, incidents, and corrective actions taken. Implement and monitor protocols for emergency situations, such as fire or medical emergencies.
  • Budget and Cost Management: Prepare and manage budgets for accommodation and cafeteria operations. Monitor expenses and identify opportunities for cost savings without compromising quality.
  • Customer Service: Ensure a high level of customer satisfaction by addressing staff needs and concerns promptly and professionally. Implement feedback mechanisms to gather input from staff and use it to improve services. Resolve conflicts and complaints effectively, maintaining a positive relationship with staff.
  • Administrative Duties: Maintain accurate records of staff accommodation occupancy, inventory, and cafeteria supplies. Prepare reports on operational performance, including occupancy rates, food costs, and staff productivity. Develop and update policies and procedures related to accommodation and cafeteria operations. Coordinate with other departments, such as HR and Facilities, to ensure smooth operations and address any cross-functional issues.
  • Act as Floor supervisor on duty for the hotel in the absence of the Housekeeping Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise.
  • Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
  • Inspect the Rooms and Public areas of the hotel.

Training Coordinator

Shaza Al Madina
Al Madinah, Saudi Arabia
06.2020 - 11.2021
  • Identify Training Needs: Assess staff skills and performance gaps through feedback, observations, and collaboration with department heads (e.g., housekeeping, front office, F&B).
  • Plan and Schedule Trainings: Organize orientation, service standards, health & safety, and soft skills training sessions tailored to different departments.
  • Coordinate Training Logistics: Manage training materials, venues, equipment, and ensure trainers and staff are informed and prepared.
  • Track and Report Progress: Maintain accurate training records, attendance logs, and evaluate program effectiveness through feedback and performance reviews.
  • Promote Service Excellence: Support a culture of continuous learning to enhance guest experience, staff professionalism, and adherence to brand standards.

Hotelier

Hashoo grup
Rawalpindi
04.2018 - 02.2019

Education

Bachelor’s degree - Business Development, Organizational Development, Education, or a related field

Arid Agriculture University
RAWALPINDI
2016

Skills

  • Operative Development Software (Opera, MC)
  • Microsoft office, excel, access, etc
  • Learning Management Systems ( LMS)
  • Microsoft Office Suite & HRIS Tools
  • Honesty
  • Relationship Building
  • Maintain High quality standards
  • Record keeping
  • Effective Communication
  • Staff Management
  • Effective Planning
  • Training Needs Analysis (TNA)
  • Instructional Design & E-learning Development
  • Train the Trainer Facilitation
  • Employee Engagement Strategy
  • Team Building & Leadership Coaching
  • HR Operations & Process Management
  • Performance Management Systems
  • Positive Work Culture Development
  • Event Planning (National & International Days)
  • Strong Interpersonal & Communication Skills
  • Conflict Resolution & Emotional Intelligence
  • Certified Trainer – Train the Trainer Program
  • Certification in Learning & Development
  • Emotional Intelligence at Work
  • HR Operations & Compliance Training
  • Leadership & Team Building Certification
  • Diversity, Equity & Inclusion (DEI) Awareness Training
  • First Aid & Workplace Safety
  • Data-driven Training Evaluation (Kirkpatric Model, etc)
  • Strategic & leadership skills
  • Technical & functional skills
  • Interpersonal & Soft Skills
  • Core L&D skills

Websites

Certification

  • SHRM Feb 2022
  • Lobstering Aug 2021
  • Typsy E Learning Courses Present

Languages

English
Fluent
Arabic
Advanced
Urdu
Fluent

Timeline

Assistant Learning & Development Manager

Tilal Hotels
03.2025 - 09.2025

Assistant Learning & Development Manager

Shaza Hotels
09.2024 - 03.2025

Learning & Development Supervisor & HR Coordinator

Shaza Hotels
12.2021 - 08.2024

Training Coordinator

Shaza Al Madina
06.2020 - 11.2021

Hotelier

Hashoo grup
04.2018 - 02.2019

Bachelor’s degree - Business Development, Organizational Development, Education, or a related field

Arid Agriculture University

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