MUHAMMAD USAMA HANIF
Jeddah,Saudi Arabia
Summary
Dynamic retail professional with expertise in sales, cashier operations, and shop floor maintenance. Demonstrates exceptional cash handling efficiency and consistent achievement of sales targets. Proven leadership aptitude in customer service and visual merchandising, complemented by strong employee management skills. Adept at systems evaluation and inventory management, ensuring quality assurance and loss prevention strategies are effectively implemented. Proficient in Microsoft Office and computer literacy, fostering collaboration as a team leader within retail management and operations.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Store supervisor
Centrepoint Land Mark Arabia
Jeddah
2024.06 - Current
- Executed daily cash handling duties ensuring precise financial transactions at tills.
- Facilitated delivery logistics for effective stocking of new arrivals.
- Organised regular staff meetings encouraging open communication within the team.
- Processed high volumes of transactions during holiday seasons competently.
- Managed security measures to avert theft or loss of merchandise.
- Addressed customer enquiries with professionalism enhancing client relations.
- Upheld cleanliness standards throughout the store fostering a pleasant shopping experience.
- Revised store layout by consistently reorganising merchandise and display areas.
- Coordinated staff rota for equitable workload and efficient store operations.
- Guided team in upselling products and navigating POS systems.
Warehouse Supervisor
Landmark Arabia
Jeddah
2024.03 - 2024.06
- Supported high levels of customer satisfaction through efficient receiving, identifying, dispatching, and ensuring quality of goods.
- Assisted in maintaining accurate shipments and inventory transactions.
- Interacted with customers to address questions and resolve complaints.
- Recorded item details and documented necessary information to project warehouse status.
- Determined staffing needs and allocated workloads accordingly.
- Coordinated with supervisors to ensure consistency across shifts.
- Monitored attendance records to maintain team discipline.
- Managed daily operations to enhance productivity.
Customer Care Representative
Mobily
Jeddah, KSA
2022.01 - 2024.03
- Assisted customers by answering calls and resolving queries and concerns effectively.
- Reviewed customer accounts to provide updates regarding billing, warranties, and other account information.
- De-escalated challenging situations with dissatisfied customers, offering support and assistance where needed.
- Guided callers through troubleshooting and navigating the company website or services.
- Supported training of new employees on customer management policies and procedures.
- Resolved tense situations to foster improved customer relationships.
- Delivered friendly and efficient customer service while managing difficult situations with confidence.
- Enhanced customer satisfaction through effective issue resolution.
Education
Intermediate - Arts
Board of Intermediate & Secondary Education
Bahawalpur, PakistanMatriculation - Arts
Board of Intermediate & Secondary Education
Bahawalpur, Pakistanundefined
Hala International School (British Curriculum)
Jeddah, Saudi Arabia 2007.01 - 2009.01
Skills
- Sales
- Cashier
- Shop floor maintenance
- Cash handling efficiency
- Sales target achievement
- Leadership aptitude
- Customer Service
- Visual merchandising
- Employee management
- Systems Evaluation
- Inventory management understanding
- Quality assurance
- Computer literacy
- Collaboration
- Team Leader
- Microsoft Office
- Retail management
- Retail operations understanding
- Loss prevention strategies
LANGUAGES
English Proficient
Fluent
Arabic Proficient
Fluent
Urdu Proficient
Native
Hindi Proficient
Native
HOBBIES AND INTERESTS
Horse - Riding, Swimming, Reading Books, Travelling
PERSONAL INFORMATION
- Father's Name: Hanif Muhammad
- Place of Birth: Saudi Arabia Jeddah
- Date of birth: 01/01/1998
- Nationality: Pakistani
Timeline
Store supervisor
Centrepoint Land Mark Arabia
2024.06 - Current
Warehouse Supervisor
Landmark Arabia
2024.03 - 2024.06
Customer Care Representative
Mobily
2022.01 - 2024.03
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Hala International School (British Curriculum)
2007.01 - 2009.01
Matriculation - Arts
Board of Intermediate & Secondary Education
Intermediate - Arts
Board of Intermediate & Secondary Education