Muhammad Usman

In my current role I advise and manage the projects that will promote Al Tareq DC to reach the level of one of the best Kingdom recognized Brand, working with the various local & international stakeholders.
Addition to that I am in charge & responsible for following

Quality Control Manager

• Updated quality control standards, methods and procedures to meet compliance requirements.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Improved quality processes for increased efficiency and effectiveness.
• Mentored and encouraged employees to strive for excellence while fostering professional growth.
• Defining & Measuring Al Tareq DC multiple divisions KPI's & KQI's with respect to category department

Business Development Office, IE

• Lead Project Engineer for Kingdom expansion
• Project Manager for Wok to Walk KSA Smart kitchen Initiative

Previously I advise & managed the projects that will promote Gawamen to reach the level of one of the best Kingdom recognized Brand, working with the various local & international stakeholders. Report directly to Operations Director & CEO. Addition to that I was in charge & responsible for following

Country Quality Manager July 2020 - February 2022

• Resolved problems, improved operations and provided exceptional service.
• Updated quality control standards, methods and procedures to meet compliance requirements.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Devised specifications for processes.
• Improved quality processes for increased efficiency and effectiveness.
• Defining & Implementing system for delivery of Operations Excellence.
• Streamlined Numerous Operations Bottleneck
• Track,Update Management report

Acting Operation Manager December 2021- February 2022

• Reviewed operations reports to understand numbers and trends.
• Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
• Worked parallel with IT department to enhance Gawamen application dashboard i.e Order management , Driver management & Customer Support

Decommissioning Project Engineer February 2022-June 2022

• Doing Assets inventory (Operations)
• Creating Exit Plan for Gawamen
• Compile all necessary data for handover
• Creating Proposal to utilize Gawamen infrastructure for Fakieh Poultry
• Operational Plan for Fakieh poultry for instant deliveries

• Identified and documented detailed business rules and use cases based on requirements analysis.
• Documented effective and replicable methods for extracting data and organizing data sources.
• Solely focusing on diagnostic & strategy implementation.
• Generating Reports & Proposal.
• Using multiple Analysis technique to diagnose, reduce operations redundancy & generate useful business reports.
• Worked with business intelligence software and various reports to glean insights into trends and prospects.
• Worked on multiple projects which includes Royal commission of Riyadh, Virgin KSA and Noura Pharmacy.

• Project Development & Planning-ETOPS
• Amending Manuals GOM & FOM for new regulations of GACA & IATA compliance
• Safety Evaluation of Captain & First officer (Human Factors).
• Prepare and update check list for Quality Audit & lessor Aircraft.
• Prepare and Perform KPI for Quality & Safety Flight operation department
• Risk Assessments
• Internal Audits and Evaluation
• Completing Day to Day task for QC