MUHAMMAD USMAN
Riyadh,KSA
Summary
Results-orientated professional with expertise in leadership and team motivation. Skilled in communication, independent work, and team management, with proficiency in Microsoft Office and team leading. Strong background in risk management, supply chain processes, and KPI oversight, alongside experience in performance management. Focused on improving service planning and expense management to contribute to organisational success.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
After-Sales Coordinator
Luxury Carts
Riyadh, KSA
02.2024 - 05.2025
- Managed multiple projects, ensuring organisation and efficiency.
- Liaised with external parties to ensure seamless project execution.
- Maintained all project documentation, guaranteeing accuracy and accessibility.
- Managed over 10-20 customer calls per day
- Improved workflow efficiency by developing process improvements.
- Created detailed schedules to streamline work processes.
- Implemented risk management strategies to mitigate potential issues.
- Answered phone calls and responded to emails from clients.
- Trained and assigned tasks to team members.
- Coordinated project meetings, documenting key action items and decisions.
- Planned revenue generation strategies designed for growth.
- Created digital file classification system for company-wide use.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Controlled resources by department or project and tracked use in ERP.
Job Controller
HONDA Abdullah Hashim CO. Ltd
Jeddah, Mecca Region
10.2023 - 01.2024
- Issued jobs to technicians based on required skill levels.
- Allocated work to meet promised deadlines.
- Communicated changes impacting vehicles to relevant departments promptly.
- Recorded all resources on job cards in Oracle, including labour and materials.
- Verified warranty/recall job cards for accurate diagnostic codes and repair descriptions.
- Managed 10-15 customer calls per day.
- Compiled daily summary and operation control reports to monitor performance.
- Generated monthly tracking reports and key performance indicators for analysis.
Job Controller
Honda Pak (PVT) LTD.
Multan, Pakistan
06.2022 - 08.2023
- Developed and implemented efficient production schedules to achieve delivery targets.
- Coordinated across departments, including manufacturing, logistics, and quality control, to ensure seamless workflows.
- Implemented cost-saving measures to optimise production expenses without sacrificing quality.
- Executed corrective and preventive actions to resolve recurring issues.
- Communicated with technical teams and management regarding any issues or delays.
- Monitored and analysed replacement costs, identifying areas for potential savings.
- Managed over 25 customer calls per day.
- Generated daily reports, including DOC and Daily Technical reports, among others.
Accountant & Data Entry
Tour De World (Travel Services)
Multan
02.2022 - 04.2023
- Managed employee salaries through accurate payroll processing.
- Conducted monthly profit and loss analysis to assess financial performance.
- Processed invoices for travel agency operations, ensuring prompt payments.
- Managed over 10 customer calls per day.
Intern
Dewan Motors
Multan, Pakistan
11.2021 - 05.2022
- Acquired knowledge of car parts, specifications, and machinery during internship.
- Studied engine oil, transmission fluids, and various filters for vehicles.
- Gained foundational understanding of engine operations.
- Functioned as job controller to oversee workflow efficiency.
- Increased sales by 5%
Travel Agent
Safari Aviation
Multan
02.2018 - 11.2021
- Coordinated transportation, accommodation, tours, and activities for clients.
- Arranged Hajj packages according to client specifications.
- Processed working visas to facilitate employment opportunities.
- Managed student visa applications, ensuring compliance with regulations.
- Delivered domestic tour services, enhancing client experiences.
- Increased sales by 10%
- Developed honeymoon packages tailored to individual preferences.
- Collected payments efficiently to streamline financial transactions.
- Ensured high-quality services, achieving high levels of client satisfaction.
Education
Higher Secondary - Intermediate
Admire College Multan
01.2017 - 01.2019
Secondary School Certificate - Matric
Pakistan International School Jeddah
Jeddah, Mecca Region 01.2015 - 01.2017
DAE Machinal Engeering - Automobile
Board of Trade & Technical Education
Pakistan 02.2021 - 01.2023
Skills
- Effective communication skills
- Independent work capability
- Microsoft Office proficiency
- Data entry accuracy
- Leadership proficiency
- Risk management
- Supply chain understanding
- Invoice processing
- Employee management
- KPI management
- Document control
- Expense management
- Staff performance management
- Service planning
- Leadership skills
Languages
English
Advanced
Arabic
Intermediate
Urdu
Fluent
Custom
- Reading Books
- Learning New Skills
- Explore the World
Personal Information
- Father's Name: Muhammad Naeem
- Date of birth: 02/01/00
- Gender: Male
- Nationality: Pakistan
- Marital status: Single
Affiliations
- Learning new skills
- Books Reading
- Playing Sports
- Travelling
Certification
Galalio Travels and Tourism Certified,
Spoken English,
Microsoft
Timeline
After-Sales Coordinator
Luxury Carts
02.2024 - 05.2025
Job Controller
HONDA Abdullah Hashim CO. Ltd
10.2023 - 01.2024
Job Controller
Honda Pak (PVT) LTD.
06.2022 - 08.2023
Accountant & Data Entry
Tour De World (Travel Services)
02.2022 - 04.2023
Intern
Dewan Motors
11.2021 - 05.2022
DAE Machinal Engeering - Automobile
Board of Trade & Technical Education
02.2021 - 01.2023
Travel Agent
Safari Aviation
02.2018 - 11.2021
Higher Secondary - Intermediate
Admire College Multan
01.2017 - 01.2019
Secondary School Certificate - Matric
Pakistan International School Jeddah
01.2015 - 01.2017
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