Muhammad Uzair
Application/System Support Engineer
Saint John, NB
Summary
Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
System Support Engineer
Alhadaf Marks Services LLC
Riyadh
07.2012 - 08.2022
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
- Tracked problematic system errors by implementing various user support tracking metrics.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Worked effectively in both independent and team environments to exceed IT goals.
- Maintained computer systems, installed and upgraded new systems.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Configured hardware, devices and software to set up work stations for employees.
- Developing new applications using .NET technologies.
- Test and debug applications for any error.
Computer Programmer
Point of solution Ltd.
Lahore
07.2011 - 05.2012
- Tested and deployed scalable and highly available software products.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Stored, retrieved and manipulated data for close analysis of database performance.
- Updated documentation with project deviations to capture changes.
- Built databases and table structures for web/desktop applications.
- Designed and implemented scalable applications for data extraction and analysis.
Application Developer
Codedesk
Lahore
11.2009 - 06.2011
- Worked closely with other team members in such tasks as troubleshooting and debugging.
- Participated with clients in discussion meetings.
- Resolved system test and validation problems to provide normal program functioning.
- Participated in design and planning exercises for future software rollouts.
- Developed multi-channel roadmap for desktop and web applications.
- Collaborated with multidisciplinary teams to design and implement new technology features.
Education
Bachelor of Science - Computer Science And Programming
Virtual University of Pakistan
Lahore, Pakistan 04.2005 - 10.2009
Skills
Application installations
Debugging skills
Programming
Quality assurance
Technical Support
Hardware and software installation
Switches and routers
C#, VB net
Microsoft SQL Servers
Visual studio
Microsoft Windows/ Office
Timeline
System Support Engineer
Alhadaf Marks Services LLC
07.2012 - 08.2022
Computer Programmer
Point of solution Ltd.
07.2011 - 05.2012
Application Developer
Codedesk
11.2009 - 06.2011
Bachelor of Science - Computer Science And Programming
Virtual University of Pakistan
04.2005 - 10.2009