Muhammad Zia Ul Haq
Tabuk,Saudi Arabia
Summary
Accomplished IT professional with extensive expertise in IT support and troubleshooting, network administration (LAN/WAN), and hardware & software installation. Proven track record in cybersecurity & data protection, system configuration & maintenance, and active directory & group policy management. Adept at project coordination, customer service & communication, and document control using Aconex. Skilled in FTTH deployment & management, telecom systems & infrastructure, and incident management. Holds a CompTIA Network+ certification with a strong focus on IT security & compliance. Career goal: to leverage technical skills and experience to drive innovative solutions in a dynamic IT environment.
Overview
14
14
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work history
IT Support Specialist
System Rapid
Tabuk, Saudi Arabia
01.2022 - 09.2025
- Installed and managed computer systems and project-specific software for NEOM Tunnel Project.
- Diagnosed hardware and software issues, achieving 20% increase in system uptime.
- Executed data migrations with zero data loss during transitions.
- Deployed Group Policies within Active Directory to enhance network security.
- Configured remote routers and firewalls for secure connectivity.
- Provided telecom support, ensuring uninterrupted communication operations.
- Maintained IT infrastructure, including updates and security configurations.
- Collaborated with cross-functional teams to optimise IT processes and efficiency.
- Negotiated with vendors for cost-effective procurement of necessary hardware and software tools.
- Installed software updates, ensuring optimal system performance.
- Secured network systems to prevent data breaches.
- Managed complex technical issues by providing effective troubleshooting and problem-solving solutions.
Administrative Specialist
System Rapid
Jeddah, Saudi Arabia
01.2020 - 01.2022
- Managed IT administrative functions, including software licensing and inventory control.
- Coordinated cross-functional projects to ensure timely deliverables and optimal resource use.
- Prepared technical documentation and trained staff on IT protocols.
- Liaised between departments for smoother workflow processes.
- Created templates for standard documents, speeding up task completion times.
- Organised travel arrangements for senior staff members, eliminating potential delays or conflicts in scheduling.
- Streamlined office operations by implementing effective administrative procedures.
- Maintained office supplies inventory, reducing last-minute purchases and overhead costs.
- Prepared reports for clear communication of data and findings.
Operations Coordinator (Fiber Projects)
System Rapid
Jeddah, Saudi Arabia
01.2015 - 01.2020
- Directed installation and commissioning of microwave and fibre optic networks.
- Planned and scheduled new route implementations in accordance with CITC standards.
- Oversaw FTTH and FTTX installations, ensuring adherence to quality and compliance protocols.
- Prioritised tasks optimally, ensuring timely completion of all assignments.
- Lead the implementation of operational strategies contributing towards organisational growth.
FTTH Project Leader
Abana Enterprise Group Co.
Jeddah, Saudi Arabia
01.2013 - 01.2014
- Oversaw team functions for Mobily FTTH projects, including splicing and OTDR testing.
- Executed installation of fiber optic cabling in accordance with standard protocols.
- Activated CPE devices to ensure seamless connectivity.
- Coordinated cross-functional teams for seamless execution of projects.
- Managed project timelines to ensure timely completion.
Telecom technician
STC
Jubail, Saudi Arabia
06.2011 - 09.2011
- Installed and configured high-speed internet, cable, and VoIP services for residential and commercial clients.
- Tested and troubleshot services to ensure optimal performance.
- Installed network and telecommunications equipment to enhance connectivity.
- Ran wiring and cables within customer premises to improve connection quality.
Education
Diploma - Telecommunication
SPTTC
PakistanBachelor of Science - Electronics & Communication
University of Lahore
Pakistan 03.2007 - 07.2011
Skills
- IT Support & Troubleshooting
- Network Administration (LAN/WAN)
- Hardware & Software Installation
- Cybersecurity & Data Protection
- System Configuration & Maintenance
- Active Directory & Group Policy
- Project Coordination
- Customer Service & Communication
- Document Controller using Aconex!
- Network Administration
- System Maintenance & Optimization
- Hardware & Software Support
- IT Security & Compliance
- Telecom Systems & Infrastructure
- FTTH (Fiber to the Home) Deployment & Management
- Customer Support & Training
- Incident Management
- Hardware troubleshooting
- User interface understanding
- CompTIA Network certification
Certification
- CCNA (2024)
- Certificate in Cybersecurity – Google (2024)
- Diploma in IT (1 Year) – Nawab Computer College (2011)
- Aconex
- Google AI Essential
- CompTIA Network+
Languages
English: Fluent
Urdu: Fluent
Arabic: Proficient
References
The Superior man is modest in his speech but exceeds in his deeds.
Timeline
IT Support Specialist
System Rapid
01.2022 - 09.2025
Administrative Specialist
System Rapid
01.2020 - 01.2022
Operations Coordinator (Fiber Projects)
System Rapid
01.2015 - 01.2020
FTTH Project Leader
Abana Enterprise Group Co.
01.2013 - 01.2014
Telecom technician
STC
06.2011 - 09.2011
Bachelor of Science - Electronics & Communication
University of Lahore
03.2007 - 07.2011
Diploma - Telecommunication
SPTTC