Summary
Overview
Work history
Education
Skills
Certification
Languages
References
Timeline
Generic
Muhammad Zia Ul Haq

Muhammad Zia Ul Haq

Tabuk,Saudi Arabia

Summary

Accomplished IT professional with extensive expertise in IT support and troubleshooting, network administration (LAN/WAN), and hardware & software installation. Proven track record in cybersecurity & data protection, system configuration & maintenance, and active directory & group policy management. Adept at project coordination, customer service & communication, and document control using Aconex. Skilled in FTTH deployment & management, telecom systems & infrastructure, and incident management. Holds a CompTIA Network+ certification with a strong focus on IT security & compliance. Career goal: to leverage technical skills and experience to drive innovative solutions in a dynamic IT environment.

Overview

14
14
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification

Work history

IT Support Specialist

System Rapid
Tabuk, Saudi Arabia
01.2022 - 09.2025
  • Installed and managed computer systems and project-specific software for NEOM Tunnel Project.
  • Diagnosed hardware and software issues, achieving 20% increase in system uptime.
  • Executed data migrations with zero data loss during transitions.
  • Deployed Group Policies within Active Directory to enhance network security.
  • Configured remote routers and firewalls for secure connectivity.
  • Provided telecom support, ensuring uninterrupted communication operations.
  • Maintained IT infrastructure, including updates and security configurations.
  • Collaborated with cross-functional teams to optimise IT processes and efficiency.
  • Negotiated with vendors for cost-effective procurement of necessary hardware and software tools.
  • Installed software updates, ensuring optimal system performance.
  • Secured network systems to prevent data breaches.
  • Managed complex technical issues by providing effective troubleshooting and problem-solving solutions.

Administrative Specialist

System Rapid
Jeddah, Saudi Arabia
01.2020 - 01.2022
  • Managed IT administrative functions, including software licensing and inventory control.
  • Coordinated cross-functional projects to ensure timely deliverables and optimal resource use.
  • Prepared technical documentation and trained staff on IT protocols.
  • Liaised between departments for smoother workflow processes.
  • Created templates for standard documents, speeding up task completion times.
  • Organised travel arrangements for senior staff members, eliminating potential delays or conflicts in scheduling.
  • Streamlined office operations by implementing effective administrative procedures.
  • Maintained office supplies inventory, reducing last-minute purchases and overhead costs.
  • Prepared reports for clear communication of data and findings.

Operations Coordinator (Fiber Projects)

System Rapid
Jeddah, Saudi Arabia
01.2015 - 01.2020
  • Directed installation and commissioning of microwave and fibre optic networks.
  • Planned and scheduled new route implementations in accordance with CITC standards.
  • Oversaw FTTH and FTTX installations, ensuring adherence to quality and compliance protocols.
  • Prioritised tasks optimally, ensuring timely completion of all assignments.
  • Lead the implementation of operational strategies contributing towards organisational growth.

FTTH Project Leader

Abana Enterprise Group Co.
Jeddah, Saudi Arabia
01.2013 - 01.2014
  • Oversaw team functions for Mobily FTTH projects, including splicing and OTDR testing.
  • Executed installation of fiber optic cabling in accordance with standard protocols.
  • Activated CPE devices to ensure seamless connectivity.
  • Coordinated cross-functional teams for seamless execution of projects.
  • Managed project timelines to ensure timely completion.

Telecom technician

STC
Jubail, Saudi Arabia
06.2011 - 09.2011
  • Installed and configured high-speed internet, cable, and VoIP services for residential and commercial clients.
  • Tested and troubleshot services to ensure optimal performance.
  • Installed network and telecommunications equipment to enhance connectivity.
  • Ran wiring and cables within customer premises to improve connection quality.

Education

Diploma - Telecommunication

SPTTC
Pakistan

Bachelor of Science - Electronics & Communication

University of Lahore
Pakistan
03.2007 - 07.2011

Skills

  • IT Support & Troubleshooting
  • Network Administration (LAN/WAN)
  • Hardware & Software Installation
  • Cybersecurity & Data Protection
  • System Configuration & Maintenance
  • Active Directory & Group Policy
  • Project Coordination
  • Customer Service & Communication
  • Document Controller using Aconex!
  • Network Administration
  • System Maintenance & Optimization
  • Hardware & Software Support
  • IT Security & Compliance
  • Telecom Systems & Infrastructure
  • FTTH (Fiber to the Home) Deployment & Management
  • Customer Support & Training
  • Incident Management
  • Hardware troubleshooting
  • User interface understanding
  • CompTIA Network certification

Certification

  • CCNA (2024)
  • Certificate in Cybersecurity – Google (2024)
  • Diploma in IT (1 Year) – Nawab Computer College (2011)
  • Aconex
  • Google AI Essential
  • CompTIA Network+

Languages

English: Fluent
Urdu: Fluent
Arabic: Proficient

References

The Superior man is modest in his speech but exceeds in his deeds.

Timeline

IT Support Specialist

System Rapid
01.2022 - 09.2025

Administrative Specialist

System Rapid
01.2020 - 01.2022

Operations Coordinator (Fiber Projects)

System Rapid
01.2015 - 01.2020

FTTH Project Leader

Abana Enterprise Group Co.
01.2013 - 01.2014

Telecom technician

STC
06.2011 - 09.2011

Bachelor of Science - Electronics & Communication

University of Lahore
03.2007 - 07.2011

Diploma - Telecommunication

SPTTC

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Muhammad Zia Ul Haq