MUHAMMAD ADNAN AKHTAR

Seeking a challenging career within a dynamic and progressive organization where enthusiasm, customer services, dedication, ability to be a team player, effectively and reliably are prerequisite in driving the organization forward. I am capable of working for long hours to achieve the goals, can manage and motivate people to get our ambition.

• Cisco Certified Network Associate
• RedHat Certified System Administrator
• Apart from working in customer Services field, I have learnt about many software applications and other courses; like web development, graphic designing, networking, etc. This was result of my never resting nature which helped me to learn more things and it will help me broaden my abilities and general knowledge.

• CSR (24/7 Hybrid Call Center): in Aug 2023, I came to Islamabad in search of a job, where I enters into TAXI field which I never had worked on. In few months, I was fully trained to book a taxi anywhere in Northampton UK. My previous experiences with international clients helped me along the way. Working at Hybrid Call Center in taxi field, opened a new experience for me, working with UK clients gave me the broader knowledge of people from a different country in a different communication than my previous experiences. My core responsibilities were; Taxi Booking, Lost items recovery, Complaint Resolving, Answer customer queries via phone and email. and general reporting.
• Alpha Controller (24/7 Hybrid Call Center): In Oct 2024, I was promoted to Taxi Dispatcher and Alpha Controller (Shift in Charge), where I trained a few new colleagues as well, which brought me as a very good trainer in my manager’s eye. Since then, I am working as a dispatcher and Alpha in shift, controlling the overall shift, colleagues, making team rota for night staff, handling internal email, dispatching taxi manually to drivers, managing, maintaining and communicating with drivers, Adding/Editing new drivers into system, taking drivers’ queries and complaints, managing the customers if needed (Blocking or Un-blocking) etc.