MUHAMMAD AHMAD AMIN
JEDDAH
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 3 years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level floor.manger Position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Assistant Manager
PLEO RESTAURANT
JEDDAH
01.2021 - Current
- Oversee the entire restaurant during lunch or dinner
- Responsible for maintaining an A Department of Health grade by maintaining high standards of quality control, hygiene, and health and safety
- Take reservations through Open Table and over the phone.
- Trained front-of-house staff on how to provide professional food service and sell menu options.
- Make sure food is prepared correctly and is delivered to the customer in a timely manner.
- Fill in as a server and busier when necessary.
- Oversee all customer complaints and assist the problem accordingly for the best benefit of the customer and the reputation of the restaurant.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with foretasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored security to protect employees, customers and property.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Kitchen Supervisor.SHIFT INCHARGE
SANDWICH GALLERY
JEDDAH
05.2019 - 05.2021
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Monitored food preparation, production, and plating for quality control.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Controlled food costs and managed inventory.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Directed food preparation and cooking activities to meet health and safety standards.
- Supervised food presentation and plating to enhance visual appeal.
Barista Shift Lead
AMARA RESTAURENT
JEDDAH
06.2016 - 04.2018
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards
BARMAN
1.YUM CHINESE RESTAURENT =2.ENGLISH TEA HOUSE .TABBAQ.GULLBERG.CHIROS! POMODORO RESTAURENT
LAHORE
03.2010 - 03.2016
- Built relationships with vendors to manage orders and negotiate costs
- Reduced losses by monitoring and managing bar inventory with software
- Updated drink menu with creative cocktails, contemporary wines, and craft beers
Education
High School Diploma -
05.2013
High School Diploma -
02.2010
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
.Worked as a server and got promoted to a Floor Manager. Acquired a Food Protection License to make sure the restaurant meets the food safety standards. Ensure customers have a satisfying dining experience by making sure they aren't consuming hazardous food and by training the staff to provide outstanding service. Increased table count bycreating great relationships with people in the dining room.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager - PLEO RESTAURANT
01.2021 - Current
Kitchen Supervisor.SHIFT INCHARGE - SANDWICH GALLERY
05.2019 - 05.2021
Barista Shift Lead - AMARA RESTAURENT
06.2016 - 04.2018
BARMAN - 1.YUM CHINESE RESTAURENT =2.ENGLISH TEA HOUSE .TABBAQ.GULLBERG.CHIROS! POMODORO RESTAURENT
03.2010 - 03.2016
COTHM PAKISTAN - High School Diploma,
GOVT.HIGH SCHOOL MAILSI - High School Diploma,
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