Muhammad Faisal Khan
Al Khobar,04
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Operations Manager
Pro Solutions Group
Al Khobar, Saudi Arabia
01.2024 - Current
- Lead the team of HR, recruitment, billing and logistics.
- Standardized SOPs of billing procedures, negotiates with the vehicle leasing companies to minimize the expenses.
- Have regular meetings with the service providers.
- Monitor on site facilities provided to the employees
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Fostered safety-first culture, implementing clients policies that led to decrease in workplace accidents.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize clients satisfaction.
- Increased profit by streamlining operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Logistic Lead
AECOM ARABIA Ltd.
NEOM, Saudi Arabia
01.2023 - 12.2023
- Led team under logistic department.
- Led operation of 400 vehicles in NEOM, AlUla, Red Sea Al Umluj projects.
- Worked with UMA, AlJazeera, Lumi, Hanco, Al Jomaih.
- Have good relationship with long and short term vehicle leased service providers.
- Responsible for long-term and short-term vehicle assignment to the employees.
- Schedule major and preventive maintenance of vehicles.
- Visit workshops to monitor vehicles repair and maintenance to avoid any delays.
- Make arrangements for VIPs and employees airport pick and drop offs. If required arranged with car rental companies.
- Oversaw gasoline consumption of vehicles. Maintain gasoline log. Prepare strategies and implement to control gasoline expense monthly budget.
- Process gasoline tags for fueling vehicles.
- Resolved maintenance and repair issues for vehicles. Coordinate with leasing companies to arrange mobile workshop on site for maintenance.
- Coordinate with leasing companies for towing trucks to pick up broken down and major accident vehicles.
- Supervise drivers for different locations pick and drop on site, vehicles maintenance and deliver official documents.
- Schedule buses and drivers for employees pick and drop off in different location of NEOM site on daily basis.
- Procurement of new vehicles as per client's and project requirements.
- Arrange trip with LUMI and Hanco with or without driver for airport pick and drop off also site visits for employees in different cities of Saudi Arabia.
- Make cost cutting strategies and implement successfully.
- Led team for efficient logistics operation.
- Provide approval for repairs.
- Review monthly billing received from leasing companies and process for payment.
- Led vehicle tracking device installation process in 400 vehicles.
Regional Offices Lead
AECOM ARABIA Ltd.
Makkah-Madina Region, Saudi Arabia
05.2009 - 12.2022
- Led operations of Jeddah, Thuwal, Rabigh, Yanbu and KAEC AECOM ARABIA site offices.
- Interacted with team members, employees and clients by phone, email, or in-person.
- Excellent experience of operating systems, SAP, Fieldglass and Oracle. Give orientation to new employees of these software for their daily operational.
- Hold office petty cash. Maintain office supplies inventory by checking stock and ordering new supplies. Purchase safety equipment for on site employees.
- Worked collaboratively with office staff to maintain smooth operation and team readiness for unexpected demands.
- Manage operation of 300 vehicles.
- Process employees leave requests, performance evaluation, prepare and upload invoices in client's portal for approvals and payments. Track and follow up payments with clients and vendors until payment receive.
- Attending weekly operational meeting with clients and vendors, report management minutes of meeting and take appropriate action as per management advice.
- Attend RFQ, orientation and negotiation meetings of contract bidding with clients.
- Attend meetings with management for negotiations of re-contract and contract extensions.
- Organize meetings, hiring workshops. Assist in hiring process, shortlist candidates and collect documents for interviews, arrange interviews. Also handled hiring process from outside of Saudi Arabia.
- Make arrangements for employees on-boarding, off-boarding, and relocation as per company policies and client requirement. provide all support for logistic, flight and hotel bookings.
- Delivered administrative support by managing range of routine specific requirements.
- Supervise transport, operational, administrative support activities.
- Trained new employees in administrative procedures, company policies and performance standards as per client's requirement.
- Visit construction sites to check facilities provided to employees, safety precautions. If find discrepancy in provided facilities take immediate measures to meet company standards.
- Routed correspondence to facilitate timely communication between team members, management, clients.
- Organized team workload and prioritize tasks to streamline office functions.
- Report on office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Created and implemented filing systems for employee vendors, sub-contractors, and client documents.
- Enhanced client relations strategies to improve interactions and reduce complaints.
- Run payroll for employees made SOPs for employees time sheets and related documents collection and upload in company portal.
- Prepare invoices and upload in clients portal.
- Maintain log system for permanent and temporary vehicle users. Keep all vehicle documents up to date.
- Oversaw gasoline consumption of vehicles. Maintain gasoline log.
- Prepare strategies and implement to control gasoline expense within monthly budget.
- Assign gasoline app sticker assign monthly fixed gasoline limit.
- Schedule repair and preventive maintenance of vehicles. Followup to workshops for on time maintenance.
- Resolved maintenance and repair issues for vehicles and accessories.
- Have good relationships with car rental and leasing companies.
- Coordinate with leasing companies to arrange mobile workshop on site for periodic maintenance
- Supervise drivers for various locations pick and drop services, vehicles maintenance and deliver official documents.
- Procurement of new vehicles as per client's requirement.
- Review and process monthly vehicle billing.
- Performed additional responsibilities as camp manager from May 2009 to April 2013 under AECOM Arabia manpower project.
- Increased team productivity by reorganizing office supplies and protocols.
- Evaluated employee records and productivity and submit evaluation reports.
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
- Support HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
Logistics Supervisor
AECOM ARABIA Ltd.
Al Khobar Saudi Arabia
03.2006 - 04.2009
- Supervise operations of more than 500 vehicles in Eastern Central region and western.
- Provided timely transportation support in case of vehicle breakdown.
- Resolved maintenance and repair issues for vehicles. Minimize vehicle maintenance duration in workshop.
- Procure new vehicles from leasing company as per client's requirement.
- Rent vehicle for short term assignment of the employee from car rentals.
- Coordinate with workshop to arrange mobile workshop on site for minor maintenance oil and filter change etc.
- Excellent relation with UMA workshop representative in Eastern, Western, Madinah and Tabuk region.
- Visit workshop and get updates on long awaited vehicles in workshop for mechanical and accident repair. Follow up workshop on daily basis to complete repair.
- Implement company's regulations, protocols, and guidelines.
- Maintain log for vehicle registration, MVPI and insurance.
- Maintain log for vehicle fuel consumption.
- Schedule drivers for different trips, airports pickup and drops and vehicle maintenance.
- Maintain records of temporary and permanent vehicle users.
- Process required documents for accidental vehicles.
- Organize employees pick and drop from airports, offices, and accommodations.
- Prepare drivers performance evaluation.
- Prepare drivers time sheets and maintain their logbook.
- Coordinate with vehicle providers for towing trucks for pickup broken down and major accident vehicles asap.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Process Aramco, Marine other projects ID cards and restricted area vehicle stickers. Process vehicles inspection in respected sticker offices prior to processing stickers.
- Familiar with all Aramco, Projacs, Marafiq, Natpat, Zaka, Luberef, KAEC, PetrLeadigh, Yasref, KAUST KAEC offices and sites.
- Lead team of GROs, drivers and other team members. Make excellent work relations and improve work quality.
Education
Bachelor of Science - Bachelor of Science in Computer Science
Preston Institute of Management Science Technology
Karachi, Pakistan09.2004
Bachelor of Arts -
Punjab University
Lahore, Pakistan04.2002
Skills
- Team Leader
- Prepare and Implement invoices processing procedures for for Aramco and non-Aramco projects
- Resolve issues clients, vendors and employees issues
- Task Prioritization
- Client Relationship Management
- Procurement of vehicles Negotiate with rental and leasing companies Resolve vehicle related issues over 500 vehicles operations
- Review and process monthly billing and invoicing
- Monitor the overdue receivables
- Streamline the invoicing and billing process
- Staff Management and Supervision
- Camp Operations(Company Provided Accommodation)
- Logistics Management
- Decision-Making
- Operations Management
- Contract Administration
Accomplishments
- Led AECOM ARABIA Jeddah, Thuwal, Rabigh, KAEC Yanbu manpower site offices.
- Led the operation of over 500 vehicles for different projects.
- Led the team for daily administrative and operational activities for manpower projects.
- Setup sites offices for daily operation requirements.
- Setup companies accommodation for the employees.
- Implements SOPs for employee onboarding, offboarding and relocation in different projects.
- Led transport, recruiting, billing and admin department.
- Led operations of AECOM ARABIA Aramco projects, Projacs Al Khafji, Marafiq, Natpat, Zaka, Luberef, Petro Rabigh, Yasref, KAUST, AECOM KAEC Port, AECOM NEOM.
- Leads the team for daily operation work.
- Employee onboarding, offboarding and relocation in various projects.
- Supervise and provide operational support in companies various projects and complete efficiently
- Supervised team of 30 staff members.
- Achieved excellent performance by completing various with accuracy and efficiency.
- Collaborated with team of 30 in the development of manpower projects.
- Earned the AECOM Best Employee Award in 2011/2016
- Reduced operational expenses by 50% by streamlining branch operations.
Languages
Urdu
Native language
English
Advanced
C1
Arabic
Intermediate
B1
Timeline
Operations Manager
Pro Solutions Group
01.2024 - Current
Logistic Lead
AECOM ARABIA Ltd.
01.2023 - 12.2023
Regional Offices Lead
AECOM ARABIA Ltd.
05.2009 - 12.2022
Logistics Supervisor
AECOM ARABIA Ltd.
03.2006 - 04.2009
Bachelor of Science - Bachelor of Science in Computer Science
Preston Institute of Management Science Technology
Bachelor of Arts -
Punjab University