Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Muhammad Ibrahim Khan

Muhammad Ibrahim Khan

Riyadh

Summary

Telecom Engineer with over 14 years of Multi-Vendor (Nokia,Ericsson,Huawei,NEC, Nera) Experience at Level-1&2 MW Technical Support

End to End MW TX Solution TDM & IP Services expertise

PMP

AWS Certified Solution Architect Associate

CCIE(Cisco Certified Specialist - Security Core)-written CCNA(Cisco Certified Network Associate)

Excellent reputation for resolving problems and improving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals

Overview

13
13
years of professional experience
1
1
Certification

Work History

Second Level Support Specialist

Nokia
Riyadh
03.2014 - 02.2021
  • · Working on multiple Network Management Servers (5620 SAM, SOM, SO-EM, U2000) to monitor Microwave links and Maintaining visibility of all Nodes
  • · Nera MW consultant for whole network in kingdom for Mobily
  • · Providing L1 and L2 Technical Support for all type of Microwave Links (Ericsson, Nokia/fALU, Huawei, Nera) related issues to achieve target KPIs/SLAs
  • · Monitor Real time alarms Ericsson Transmission Equipment ML Traffic Node, ML High Capacity & OMS 1410 for Mobily Etisalat Network using Ericsson Service On Element Manager (SoEM)
  • · Supervision monitoring/restoration of Nokia/ALU MW links through 5620 SAM
  • · Monitor and gather Real Time Performance for MW links that are suffering fluctuation to isolate and proposed initial solution for enhancement as per Ericsson 3rd level support.
  • · Acceptance of new links installed by Project team by monitoring their RSL, Performance and Alarms through 5620 SAM, U2000.
  • · Requesting SORs through Remedy and follow up for integration & test of SORs
  • · Checking MW utilization, performance, BER,ES,UAS etc. on all MW in network Making weekly and monthly SLA reports
  • · Collecting, Preparing and Maintaining Network Reports (RSL, Performance, Utilization, Inventory, MTTR etc.)
  • · Monitoring and reporting KPIs on daily/monthly basis to Customer
  • · Taking care of CSRs, MDTs, TTs and WO generated on daily bases
  • · Maintaining whole Network Database of Sites Connectivity and configurations (RAN/MW/ADMs)
  • · Preparing MTTR and outage reports on daily basis and forward those to customer
  • · Customer requests and satisfaction and interface for all MW related issues
  • · Outage tracking and detailed outage reports for those exceeding SLA
  • · Troubleshooting of Access Transmission equipment i.e. Mini Link TN 6P/20P & Rectification of Transmission issues including LOS issues
  • · Troubleshooting/replacement of Mini-Link TN Equipment such as NPU, MMU, RAU and LTU
  • · Complete troubleshooting for 2G/3G/4G/5G-RAN Transmission with Complete End to End Ethernet Solution configurations from Packet core till Baseband with End to End Ethernet testing and troubleshooting for 10G Links
  • · Troubleshooting of problematic E1s/FE ports for 2G, 3G & 4G Circuits
  • · Troubleshooting and BO support during outages
  • · Planning MDTs for Cutovers/Migrations of MW Links
  • · Perform traffic migration, from MW to Optical Network and vice versa
  • · Perform traffic cut over rehoming, from old BSC path to New designated BSC
  • · MMU Capacity up-gradation & making cross connections in Minilink TN, Packet Link configuration for ATM/IP RAN sites.
  • · Requesting, Implementing and Modifying Services/connectivity configurations to support the expansion, swap, upgrade and re-direction of 2G, 3G & 4G sites
  • · Implementing configurations (Radio, Routing, Backup, Upgrades etc.) in Microwave links and Microwave Servers for new and existing sites
  • · Remote support for MNS FLM teams for any issues related to MW Ericsson and NERA
  • · Configuration of Ericsson/Nera nodes, SBL upgrade and traffic routing
  • · Perform remote checking for new sites that require Preliminary Acceptance Test
  • · Implementation of Vlan configuration for 2G, 3G & 4G traffic in MW links
  • · Implementation of soft cross-connection of E1s, FE and GE ports in MPR/MPT and AWY links for 2G, 3G and 4G sites
  • · Working with Radio Access 2G, 3G & 4G(LTE) Teams to restore the sites and solve the degradation, packet loss and intermittent transmission issues
  • · Following up O&M issues on daily basis with FOC teams and other concerned departments for ALU 2G/3G/4G TDD & FDD & MW Equipment
  • · Working on Nokia (fALU) 9500 MPR Microwave Link for upgrading SW (5.1 & 5.2 to 7.1), DCN configurations, troubleshooting and providing technical guidance to Field and Front office teams
  • · Attend all kinds of meetings and technical suggestions to customer level
  • · Co-ordination with Project Implementation teams for Rollout of New and Upgrade Microwave links for their acceptance and snags clearance

Back Office Transmission Engineer

Mea TECH
Riyadh
01.2009 - 02.2014
  • · Working in Ericsson Transmission NOC for Mobily MNS project of Ericsson as Sr. BO Transmission Engineer
  • · Responsible to Monitor and troubleshoot All Alarms and Faults occurring in live MW network
  • · Responsible for Providing L1 and L2 Technical Support for Ericsson Microwave Links Ericsson for Central and Western Region
  • · Working on Ericsson OMS Nodes 16XX and 14XX Series.
  • · New Link RFI Analysis to Observe Performance of Link and Observation for 24 Hours. Accept or Reject new network elements based on Ericsson and customer standard
  • · Backup, restore configuration using So EM.
  • · Daily Reports Update and Preparation of Daily and monthly Reports for Customer
  • · Generating All Reports for OMS, TN, HICAP’s
  • · Working in coordination with ELS to resolve critical problems faced on live network to ensure network stability.
  • · Timely Escalation of Faults to NFO Engineer and Provide him with technical assistance necessary to minimize Outage Time
  • · Conduct MDT’s for remote Link Upgrades and Traffic Migrations for FON.
  • · Perform Cleanup activities in Network for TDM and Ethernet Traffic.
  • · SW Upgrades and Switching for HICAP Links with Latest Service Advice of Ericsson
  • · SBL Upgrades of all Traffic Nodes of Network to Latest Release recommended by Ericsson
  • · E2E Planning/Optimization of existing IP Network that includes MW audit, Congestion detection and capacity up gradations to enhance KPI’s of 2G/3G/4G Networks.
  • · Complete Troubleshooting for TN via Telnet for VLAN Definitions, DCN route definitions, IP Sub net Changes, PPP, Traffic routing, Crash Log Analysis.
  • · QoS Definitions for Packet Data All Strict Priority / WFQ Strict/WFQ Mixed/Best Effort and Weight based Priority class Definition. L2 / L3 DSCP mapping for TC with Network priority
  • · Network Synchronization Assignments using, PRC, SSU-A, SSU-B, SEC with Priorities using E1, STM-1 as Source.
  • · Creating all end to end L1, L2 and L3 services for Ethernet, IP and TDM
  • · Working Closely with the 2G & 3G Team to troubleshoot for the 3G E1’s with End to End Testing from all the MW Hops with Loop testing and Error Checking on the Links and E1 Level both
  • · Conducted various DCN Migrations from MW to FON using optical SDH GB Links and MPLS-TP with e2e VLAN configurations and Subnet configurations
  • · Radio Link Bonding Configurations in Network.
  • · DCN migration over In band Traffic via VLANs or via E1 as well.
  • · Conducting Frequency Sweep Tests.
  • · Working on Latest TN Release 5.4 TN with Native/Hybrid Configurations various MMU Types
  • · Switch Configurations for NPU 1C, 3B with RL-IME Assignments for Ethernet Testing
  • · Native VLAN configurations and LAN / WAN Port Assignments.
  • · Packet Capacity Alterations with MMU2D, 2H
  • · XPIC Configurations using MMU-2F and MMU2H. With Adaptive Modulations Configurations for MMU2H
  • · Ethernet Bridge Configurations with NPU 3 / 3B and ETU for Ethernet over PDH
  • · Performance management of LAN and WAN interfaces on Near Real Time Basis from So EM
  • · Collection, Management and analysis of Bandwidth utilization, Delay and Traffic Performance. •
  • · Collection, Management and analysis of Adaptive Modulation, En RLB, RF Input Power and Radio link G.826 and G.829 via So EM.
  • · RSTP/MSTP Configurations on TN
  • · Multicast/Broadcast and Destination Lookup Failure Protection Implementations
  • · Conducted various RB to RB & RB to MPLS-TP Migrations, FE to GE Migrations and GE Expansion activities in the network
  • · Working on OMS 14XX Series for Ethernet Traffic with FE / GB links configuration and TDM Traffic handling with Cross Connections at VC-12, VC-3 & VC-4 Level.
  • · MSP Protection implementation for OMS 14XX and 16XX.

MW FO Engineer

SNS
Riyadh
04.2008 - 01.2009
  • · Worked for Huawei MNS project of Motorola Transmission (Ericsson)
  • · Hands on experience on SOM R8 (Service on Microwave) and Pasolink Management System PNMS
  • · Worked on Ericsson Mini Link Point to point HI cap and Mini Link Traffic Node
  • · Conducting BSC Rehoming Activities and making Routing Plan for it.
  • · Monitoring of Equipment’s like NEC Pasolink Plus, Pasolink V4, Pasolink NEO
  • · Upgrading PM Cards for system and network in PNMS for sites
  • · Performance monitoring for links on hourly and 24 Hour bases
  • · Upgrading Configuration of PNMS and Adding new links
  • · Following up with Field Teams and help them to troubleshoot fault
  • · Loop Testing with BSS team to trace Faults
  • · Monitoring MDT’s for all Microwave links including cut over's, link upgrades and New Link Installations
  • · Sending daily, Weekly and monthly Reports with monthly presentations for monthly activities and outages in Network
  • · Preparing of Hub Site List and Microwave HOP Detail sheets
  • · Checking of Preventive maintenance Reports for Transmission links and matching Parameters with Link Design
  • · Creation of Trouble Tickets through Net force MOS 7100 & MOS 5100.

Field Engineer

Al Tawasul Technology
Riyadh
09.2007 - 04.2008

· DCN Plan implementation and troubleshooting for the Ericsson Mini Link point to point HICAP and TN in STC Network

• SBL upgrades for Traffic Nodes and HICAP’s locally from the sites using BFTP.

• Troubleshooting for the MW link failures and restoring the Links with Fault trace and rectification.

• Conducting MDT’s for Cutover, Link Upgrades, AMM Change 2P, 6P, 20P, SBL Upgrades.

• New PDH and HICAP Installations and Configurations as per the given Link Design

Education

Bachelor of Science - Electrical Engineering

Comsats Islamabad
Pakistan
08.2007

High School Diploma -

Pakistan International School
Riyadh
2003

Skills

    Team Leadership, Team Management, Vendor Management

    Microsoft Office (Excel, Word, PowerPoint, Access, SharePoint)

    5620 SAM, SOM, SO-EM, U2000, MapInfo, Remedy, BOOST

Certification

· Microwave Wavence Services and Solutions - Introductory Track , June 2019

· Microwave Wavence Services and Solutions - Foundation Track , June 2019

· Microwave Wavence Services and Solutions - Practitioner Track , June 2019

· Microwave Wavence Services and Solutions - Delta Learning ,June 2019

· Introduction & Troubleshooting of Wavence UBT , December 2019

· 9500 MPR (Microwave Packet Radio) Hardware

· 9500 MPR R4.2 Managed by 5620 SAM R11.0

· IPT NMS-Packet Troubleshooting Workshop, Oct-2014

· SO-EM Troubleshooting Workshop, Oct-2014

· Diploma in MW Technology Transmission Fundamentals Antenna, April-2013

· Diploma in MW Technology Transmission Fundamentals Applications, April-2013

· Diploma in MW Technology Transmission Fundamentals Path Planning, April-2013

· Diploma in MW Technology Transmission Fundamentals Fading, April-2013

· Diploma in MW Technology Transmission Fundamentals Radio Propagation, April-2013

· Diploma in Mini Link TN R5 Fundamentals and System Architecture, April-2013

· Diploma in Mini Link TN R5 Features and System Management, April-2013

· Diploma in Mini Link CN R1 Fundamentals, April-2013

· Diploma in Mini Link SP R1 Fundamentals, April-2013

· Diploma in Mini Link LH R1 Fundamentals, April-2013

· Diploma in Ethernet Transport Fundamentals, April-2013

· Diploma in IP Fundamentals, April-2013

· Diploma in IP Networking and Internetworking, Ericsson KSA, Riyadh, Aug-2011

· Diploma in MW Network Overview, Ericsson KSA, Riyadh, Aug-2011

· Diploma in MW Transmission Technology, Ericsson KSA, Riyadh, Aug-2011

· Diploma in Ethernet Standards, Ericsson KSA, Riyadh, July-2011

· Boost ,April 2014, Nokia Riyadh, KSA

· Net-cool, June -2011, Ericsson Riyadh,

· KSA MSTOP, June – 2009, Ericsson, Riyadh, KSA

· TEMIP, Mar – 2009, Ericsson, Riyadh, KSA

· MSDP, Feb – 2009, Ericsson, Riyadh, KSA

· MOS 5100, Nov - 2008 Huawei, Riyadh, KSA

· WFM, July – 2008, Ericsson, Riyadh, KSA

Languages

Urdu
Native language
English
Proficient
C2
Arabic
Upper intermediate
B2

Timeline

Second Level Support Specialist

Nokia
03.2014 - 02.2021

Back Office Transmission Engineer

Mea TECH
01.2009 - 02.2014

MW FO Engineer

SNS
04.2008 - 01.2009

Field Engineer

Al Tawasul Technology
09.2007 - 04.2008

Bachelor of Science - Electrical Engineering

Comsats Islamabad

High School Diploma -

Pakistan International School
Muhammad Ibrahim Khan