Muhammad Abdullah
Account Manager
London
Summary
Accomplished Account Manager with a proven track record at Noble Way Inc, excelling in client satisfaction and account development. Leveraged teamwork and collaboration to enhance customer service, achieving high client retention rates. Skilled in negotiating favorable terms and driving operational improvements, demonstrating a keen ability to increase efficiency and foster positive relationships.
Overview
17
17
years of professional experience
Work History
Account Manager
Noble Way Inc
02.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
Account Manager
Sam Realty Inc
01.2020 - 01.2022
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Mortgage Agent
RateShop Inc
01.2019 - 05.2020
- Reviewed approved loan applications to facilitate closing process.
- Created loan packages based on consumer needs and financial history.
- Worked with the marketing team to develop targeted campaigns and promotional materials, driving increased inquiries and applications.
- Negotiated favorable mortgage terms with lenders, resulting in lower interest rates and fees for clients.
Store Manager
Mac's Convenience Store
01.2017 - 12.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Operations Manager
Macs Convenience Store
12.2012 - 12.2018
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Supervisor
Shell Gas Station
06.2012 - 10.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
General Shift Manager
Sainsbury
08.2007 - 08.2009
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
Diploma in Logistics And Supply Chain Management -
Fanshawe College
London 04.2001 -
Association of Chartered Certified Accountants - Economics
FTC
London 04.2001 -
Skills
Account Management
Teamwork and Collaboration
Account development
Customer Service
Languages
English
Native language
Timeline
Account Manager
Noble Way Inc
02.2022 - Current
Account Manager
Sam Realty Inc
01.2020 - 01.2022
Mortgage Agent
RateShop Inc
01.2019 - 05.2020
Store Manager
Mac's Convenience Store
01.2017 - 12.2019
Operations Manager
Macs Convenience Store
12.2012 - 12.2018
Supervisor
Shell Gas Station
06.2012 - 10.2012
General Shift Manager
Sainsbury
08.2007 - 08.2009
Diploma in Logistics And Supply Chain Management -
Fanshawe College
04.2001 -
Association of Chartered Certified Accountants - Economics
FTC
04.2001 -
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