Muhammad Nawaz Tabassum
Dammam,Saudi Arabia / Eastern Province
Summary
Hospitality executive with 15+ years of leadership in housekeeping and laundry operations for luxury brands such as Ritz-Carlton, Sheraton, Marriott, and Kempinski. Expertise in European-standard service delivery and multicultural team management. Skilled in pre-opening operations, SOP implementation, and quality assurance, ensuring alignment with luxury brand standards. Focused on guest satisfaction, sustainability, and cost-efficient operations while maintaining high service quality.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Executive Housekeeper
Sheraton Dammam Hotel & Convention Centre
Dammam, Saudi Arabia
2025.12 - Current
- Supervise housekeeping and laundry operations in hospitality establishments.
- Assist in scheduling and managing staff to maintain cleanliness and organisation in guest rooms and public areas.
- Ensure compliance with cleaning standards and procedures.
- Maintain inventory and aid in ordering supplies, coordinating with departments to meet service needs.
Housekeeping & Laundry Manager
Al Bustan Palace, a Ritz-Carlton Hotel
Muscat, Sultanate of Oman
2022.10 - 2025.12
- Support daily operations of housekeeping, laundry, and uniform rooms to uphold 5-star standards.
- Assist in training and supervising staff to enhance productivity and service quality.
- Maintain laundry equipment and monitor chemical usage to ensure operational efficiency.
- Manage uniform inventory distribution and uphold grooming standards across departments.
- Carry out inspections and enforce standard operating procedures.
- Help resolve guest and staff issues promptly.
- Track laundry costs accurately.
- Prepare reports and provide recommendations as needed.
- Oversee preventive maintenance schedules for laundry equipment.
- Authorise linen distribution to guestrooms and food and beverage areas.
Housekeeping & Laundry Manager
Kempinski Al Othman Hotel
Al Khobar, Saudi Arabia
2021.03 - 2022.10
- Assisted in organising and managing housekeeping and laundry department operations.
- Conducted daily inspections of guest laundry, dry cleaning, and pressing work.
- Coordinated with thedirector of housekeeping to ensure consistent availability of linen and uniforms during weekends and holidays.
- Monitored washing formulas and chemical usage to maintain linen quality.
- Ensured compliance with Kempinski standards regarding laundry chemical usage.
- Supported development and implementation of standard operating procedures (SOP).
Laundry Manager
Marriott hotel Islamabad
Islamabad, Pakistan
2019.08 - 2021.02
- Assist staff in understanding hotel services, features, and amenities.
- Support creation of an environment that boosts colleague morale and encourages pride in departments and skills to maximise efficiency.
- Identify and report hazards and maintenance needs concerning equipment and assets, ensuring follow-through with engineering to maintain zero breakdowns.
- Hold valid driver’s licence, enabling operation of both standard and large vehicles.
- Possess valid Alberta driver’s licence, with ability to drive standard vehicles as an asset.
- Execute cleaning tasks using standard hotel cleaning products as required and assigned.
- Supervise laundry department staff.
- Conduct interviews, training, and scheduling for hotel staff.
Laundry Manager (Pre-Opening)
Pearl Continental Hotel
Karachi, Pakistan
2018.05 - 2019.08
- Assisted with thepreparation and verification of equipment for commissioning.
- Compiled list of required furniture, fixtures and equipment (FF&E) and completed operational supplies and equipment (OS&E) for purchase order.
- Supported recruitment of staff and conducted pre-opening training sessions to build an effective team.
Laundry Supervisor
Kempinski Al Othman hotel
Al Khobar, Saudi Arabia
2016.04 - 2018.04
- Assisted laundry manager in overseeing daily operations of laundry department.
- Supervised daily tasks of housekeeping and laundry staff.
- Supported staff training initiatives and ensured access to necessary tools and equipment.
- Monitored staff performance and facilitated retraining as required.
- Recommended actions related to discipline and human resources matters.
Laundry Supervisor (Acting Laundry Manager)
Avari Hotel Lahore
Lahore, Pakistan
2015.07 - 2016.03
- Assisted in overseeing operations and management of laundry department.
- Monitored laundry production and supported linen distribution to meet hotel standards.
- Ensured quality control of guest laundry and linens processed within department.
- Managed operational expenses, including staff attendance and overtime tracking.
- Facilitated effective communication with both internal and external customers.
- Coordinated with chief engineer for maintenance of laundry equipment.
- Trained new personnel in departmental procedures.
- Compiled monthly control and production reports for accounts department.
Laundry Attendant
Al Raha Beach Hotel
Abu Dhabi, Abu Dhabi
2013.03 - 2015.03
- Assisted in handling guest laundry and picking up orders for laundry.
- Marked, sorted, washed, packed, and delivered laundry to guest rooms.
- Created guest laundry bills and charged them to guest room accounts.
- Supported scheduling and assigning duties to laundry staff.
- Attended in-service education classes and participated in on-the-job training programs.
- Set up par levels of linens for units and ensured proper amounts were sent to nursing units.
- Recommended equipment, linen, and chemical purchasing needs during budget preparation.
- Scheduled preventative maintenance of laundry equipment.
Laundry Attendant
Mega Laundry dry cleaning services
Baku, Azerbaijan
2007.05 - 2010.01
Education
DHMS - DHMS
Chiniot Homeo College
Chiniot01.2004
Matriculation - ARTS
Govt. Talim-ul-Islam High school
Chenab Nagar01.1997
Skills
- Operational management and oversight
- Staff training and supervision
- Laundry equipment maintenance
- Uniform inventory control
- Quality assurance and inspections
- Budget monitoring and reporting
- Housekeeping inspections
- Staff scheduling
- Inventory management
- Quality control
Language
English
Arabic
Hindi
Urdu
Custom Section
- MS Office
- Opera
- FMC
- PMS
- Decibel
- Bayan
- Payroll Internet
- Adaco
- P2P
- Micros
- GXP
- Samfax
- Birchstreets
- Projecttree
Websites, Portfolios and Profiles
https://www.linkedin.com/in/muhammad-nawaz-39499721/
Disclaimer
I hereby declare that all the statements in this curriculum vitae are true, complete and correct to the best of my knowledge and belief.
Certification
- Housekeeping Operation Training
- Embark – Introduction to Leadership
- Five Star Leader Nominee Q 01 2023
- Five Star Leader Nominee Q 03 2023
- The Ritz-Carlton: Leading Excellence
- The Three Steps of Service
- Marriott Interviewer Certification
- Leadership Foundations
- Health and Safety Standards
- Hospitality Security Roles and Responsibilities
- Health and Safety Standards
- Essential TTTT Kempinski
- Essential Interviews Kempinski
- Train the Trainer Training
- Supervisory Training
- Fire Fighting & Prevention Methods
- Service excellence skills
Timeline
Executive Housekeeper
Sheraton Dammam Hotel & Convention Centre
2025.12 - Current
Housekeeping & Laundry Manager
Al Bustan Palace, a Ritz-Carlton Hotel
2022.10 - 2025.12
Housekeeping & Laundry Manager
Kempinski Al Othman Hotel
2021.03 - 2022.10
Laundry Manager
Marriott hotel Islamabad
2019.08 - 2021.02
Laundry Manager (Pre-Opening)
Pearl Continental Hotel
2018.05 - 2019.08
Laundry Supervisor
Kempinski Al Othman hotel
2016.04 - 2018.04
Laundry Supervisor (Acting Laundry Manager)
Avari Hotel Lahore
2015.07 - 2016.03
Laundry Attendant
Al Raha Beach Hotel
2013.03 - 2015.03
Laundry Attendant
Mega Laundry dry cleaning services
2007.05 - 2010.01
DHMS - DHMS
Chiniot Homeo College
Matriculation - ARTS
Govt. Talim-ul-Islam High school