Muhammad Shahzad Afzal
TAIF,KSA
Summary
Accomplished professional with expertise in employee performance analysis and warehouse operations. Proven track record in implementing policies and procedures, managing inventory, and processing inbound and outbound shipments. Skilled in Non-Conformance Report (NCR) management, process improvement, and cost reduction. Adept at terminal handling, shipment tracking, and ensuring compliance with safety and regulatory standards. Strong leadership abilities demonstrated through team management and manpower planning. Committed to analytical problem-solving with a keen attention to detail while coordinating effectively with customer service teams. Career goal includes leveraging skills in return to origin (RTO) processing to enhance operational efficiency.
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Operations supervisor
AJEX Logistics Services
TAIF, KSA
01.2024 - Current
- Monitored daily and weekly KPIs, implementing improvement strategies to maintain on-track status.
- Implemented safety protocols for a safer work environment.
- Handled customer queries, enhancing client satisfaction levels.
- Directed team tasks for improved productivity and staff morale.
- Motivated and trained employees to maximise team productivity.
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
- Executed quality control measures, maintaining high product standards.
- Facilitated inter-departmental communication for smoother operations.
- Delegated duties effectively to optimise workforce capabilities.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Operations Supervisor
JNT EXPRESS
Shahrjah, UEA
09.2021 - 12.2023
- Conducted root cause analysis to identity and resolve key issues, enhancing operation efficiency.
- Managed daily operations, including courier dispatch, shipment loading/unloading, pallet replenishment, and inventory management, while supervising a team of 60 couriers.
- Promoted innovative ideas that aligned with business objectives to drive growth and efficiency.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing operator's team and managing inventory processes.
- Developed and deepened relationships with customers, vendors, and internal stakeholders.
- Monitored daily and weekly KPIs, implementing improvement strategies to maintain on-track status.
- Reduced costs and improved operations by analyzing processes and customer feedback.
- Strategically scheduled and managed staff members, maintaining high-performing business operations.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Increased department profitability by reducing operations costs.
- Analyzed operations data to identify process gaps and successfully implement change.
Operations team leader
Noon Express Delivery services
Al Fujairah City, UAE
11.2018 - 08.2021
- Coordinate with Supervisor and support center to update and manage route information efficiently.
- Generate Daily reports to update staff and management on operational challenges and achievements.
- Monitor and enhance team performance to ensure operational targets were met or exceed operational targets.
- Avoided delays in delivery by carefully planning routes with GPS
- Handled shipments carefully by following product handling standards
- Monitor Loading and Unloaded packages from van for delivery to the customer, taking care to prevent damages
- Maintain accurate inventory by using Middle mile app
- Communicate effectively and timely with the dispatch team regarding delivery progress and route detours
- Reviewed all delivery documents and addresses and report any error found to the supervisor
- Provided excellent services to customers face to face and through phone call conversation
- Supported the sorting team by receiving and making an inventory of shipments coming from CFC.
- Analyzed operations data to identify process gaps and successfully implement change.
Public Relations Officer
Al Fanoos General contracting LLC
Dubai, UAE
10.2014 - 11.2018
- Strengthened company communications by effectively liaising with government bodies, employees, and various organizations, serving as crucial interface.
- Achieved timely process of visas and employment permits.
- Enhanced efficiency in administrative and reporting tasks.
- streamlined coordination with government for seamless operations.
- Enhanced efficiency in administrative and reporting tasks.
Education
Bachelor of Business Administration - Supply chain management
University of Lahore
Skills
- Employee performance analysis
- Warehouse operations
- Policies and procedures implementation
- Inbound and outbound shipment processing
- Non-Conformance Report (NCR) management
- Inventory management and replenishment
- Process improvement and cost reduction
- Terminal handling and shipment tracking
- Compliance with safety and regulatory standards
- Team management and manpower planning
- Analytical problem-solving and attention to detail
- Coordinate with customer service team
- Return to Origin (RTO) processing
Languages
English
Fluent
Arabic
Advanced
Urdu
Native
Hindi
Advanced
Punjabi
Native
Certification
- Occupational health and Safety officer Training - 6 Months
- Computerized Accounting Training - 3 Months
References
References available upon request.
Personal Information
Timeline
Operations supervisor
AJEX Logistics Services
01.2024 - Current
Operations Supervisor
JNT EXPRESS
09.2021 - 12.2023
Operations team leader
Noon Express Delivery services
11.2018 - 08.2021
Public Relations Officer
Al Fanoos General contracting LLC
10.2014 - 11.2018
Bachelor of Business Administration - Supply chain management
University of Lahore
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