Muhammad Shehbaz Khalid
Multan
Summary
Proven Public Relations Assistant at Habib Bank Limited, adept in document management and excelling in problem-solving. Skillfully enhanced client satisfaction and company reputation through strategic communication and crisis management. Achieved consistent client satisfaction rates, leveraging analytical skills and professionalism to surpass sales targets and foster lasting customer relationships.
Overview
5
5
years of professional experience
Work History
Public Relations Assistant
Habib Bank Limited
09.2021 - Current
- Resolved complaints to maintain customer satisfaction.
- Developed key messaging documents for clients to guide consistent communications across all channels.
- Worked closely with business partners to develop consistent messaging across platforms and departments.
- Handled crisis communications situations delicately preserving company reputation minimizing negative impact.
- Improved client satisfaction rates by consistently delivering timely and accurate reporting on campaign results.
- Worked closely with other internal departments to resolve customer service issues.
- Performed tasks and projects as assigned by director of marketing.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
Sales Associate
TeleCommunication Systems
01.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Collaborated with team members to achieve monthly sales targets.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Managed efficient cash register operations.
Education
Bachelor of Science - Education
Bahauddin Zakarya University
Pakistan 09.2018
Skills
- Document Management
- Recordkeeping
- Product Promotion
- Marketing and sales
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Professionalism
- Public Speaking
- Continuous Improvement
- Report Writing
- Analytical Skills
- MS Word
- MS Excel
- MS Power Point
Timeline
Public Relations Assistant
Habib Bank Limited
09.2021 - Current
Sales Associate
TeleCommunication Systems
01.2020 - 08.2021
Bachelor of Science - Education
Bahauddin Zakarya University
Similar Profiles
Nadeem RazzaqNadeem Razzaq
Manager Digital Sales and Tele Marketing at Habib Bank LimitedManager Digital Sales and Tele Marketing at Habib Bank Limited
TAMSAL RIAZTAMSAL RIAZ
Regional Head Risk & Operations - Retail Banking at Habib Bank LimitedRegional Head Risk & Operations - Retail Banking at Habib Bank Limited
Wali UddinWali Uddin
Assistant Manager at Habib Bank LimitedAssistant Manager at Habib Bank Limited