Muhammad Waqas Arslan
Riyadh
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Highly detail-oriented and professional, successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Motivated Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Self-directed with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Administrative Manager
Alfalah medical company
01.2022 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Clinic Manager
Gulf Health Clinic
11.2019 - 12.2021
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Dental Office Manager
Al Zafer hospital,
12.2014 - 12.2018
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Rural Dental Health Center Officer
Govt of Punjab , Health Department
06.2002 - 08.2012
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
No Degree - Project Management
Nicom Institute of Technology
Rawal Pindi, Pakistan07.2011
Bachelor of Science - Dentistry
Bahaud Din Zakariya University,
MUltan, Pakistan10.2002
Skills
- Technical Support
- Event Coordination
- Technology Troubleshooting
- Material Preparation
- Scheduling and Coordinating
- Team Collaboration
- Employee Coaching and Mentoring
- Travel Coordination
- Mail Handling
- Electronic Communication Management
- Billing and Invoicing
- Verbal and Written Communication
- Staff Management
- Project Planning
- Productivity Improvements
- Best Practices and Standards
- HR Support
- Managing Operations and Efficiency
- Overseeing Daily Activities
- Maintenance Requirements
- Office Management
- Office Supplies and Inventory
- Fiscal Management
- Customer Inquiries
- Negotiation and Conflict Resolution
- Workflow Planning
- Expense Reporting
- Budgeting
- Business Administration
Languages
Urdu
Native language
English
Proficient
C2
Punjabi
Proficient
C2
Arabic
Upper intermediate
B2
Timeline
Administrative Manager
Alfalah medical company
01.2022 - Current
Clinic Manager
Gulf Health Clinic
11.2019 - 12.2021
Dental Office Manager
Al Zafer hospital,
12.2014 - 12.2018
Rural Dental Health Center Officer
Govt of Punjab , Health Department
06.2002 - 08.2012
No Degree - Project Management
Nicom Institute of Technology
Bachelor of Science - Dentistry
Bahaud Din Zakariya University,
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