MUHAMMED AFSAL
Riyadh,Saudi Aarabia
Summary
Highly skilled professional with extensive expertise in customer service, communication, and multi-tasking, complemented by a strong foundation in conflict resolution and problem-solving. Demonstrates exceptional organizational abilities and efficiency, ensuring seamless travel planning, transportation coordination, and logistical operations. Proficient in ticketing, booking systems, e-ticketing, and international travel regulations with a focus on passenger well-being and safety orientation. Adept at relationship management, vendor dealings, budgeting, and accounting to deliver tailored travel consulting solutions. Committed to leveraging tourism industry knowledge and marketing techniques to enhance client satisfaction while maintaining a professional demeanour.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
Work history
Senior Travel Consultant
Alrashid Abetong Pvt. Ltd
Riyadh
01.2015 - 02.2025
- Managed passenger reservations and routing in response to ticketing requests
- Addressed inquiries via phone and in person, providing exceptional customer service
- Handling International& Domestic Tour Packages
- Coordinated and sold both international and domestic tour packages to clients
- Assisted passengers with special needs, ensuring smooth boarding and departure processes
- Communicated reservation availability and updates to travel agents in different locations
- Promoted and sold travel insurance to customers, ensuring they were informed of coverage options
- Collaborated with managers and senior executives to recruit and select qualified staff as needed
- Maintained and secured confidential employee records and organizational documentation
Counter Supervisor
ITL Travel Management Company
India
09.2012 - 01.2015
- Reservation & Issuing Tickets (Domestic & International)
- Planning and selling itinerary tour packages and promotional incentives
- Handling agency and walk in customer
- Assisted clients with choosing tourism packages
- Answer telephone inquiries to book reservations on multiple airlines
- Correct errors in ticket purchases and account information
- Maintain calm and collected attitude in all situations
- Issued travel and hotel vouchers for passengers on overbooked and cancelled flights
- Input accurate travel information for each ticket
- Explained airline policies regarding purchases, cancellations and transfers
Ticketing Executive
Akbar Travels of India Pvt Ltd
Chennai
04.2011 - 09.2012
- Prepare cost effective travel plans and provide excellent customer services
- Handle all telephonic and walking enquiries
- Responsible for marketing and selling the social packages and hotel related products
- Arrange accommodation according to the customer specification
- Ensure the ticket booking and car reservations
- Ensure reservations are correct date
- Responsible for travel arrangements like train or air tickets, hotel booking and transportation etc
- Providing training to the new joiners
- For cancelled tickets ensure the amount is credited in the account
Education
Diploma - IATA, Travel and Tourism
Akbar academy of airline studies
BBA - Airline and airport management
Bharathiar university
Diploma - Computer Applications
NIIT Computers Ltd
Skills
- Strong customer service mindset with excellent communication skills
- Skilled multi-tasker with an adaptable nature in fast-paced environments
- Conflict resolution expertise with excellent judgment and problem-solving abilities
- Highly organized, efficient, and a fast learner
- Calm and professional demeanor with gate & phone experience
- Safety-oriented with a focus on passenger well-being
- Expertise in domestic & international travel planning and relationship management
- Proficient in budgeting, accounting, and travel consulting & reservations
- Strong negotiation skills for transportation coordination and vendor dealings
- Experience in logistical and event planning
- Extensive knowledge of customs, visa requirements, and international travel regulations
- Well-versed in ticketing, booking systems, and e-ticketing
- Deep understanding of the tourism industry and marketing techniques to promote travel
Languages
English
Master or proficient
C2
Arabic
Advanced
C1
Hindi
Master or proficient
C2
Malayalam
Master or proficient
C2
Timeline
Senior Travel Consultant
Alrashid Abetong Pvt. Ltd
01.2015 - 02.2025
Counter Supervisor
ITL Travel Management Company
09.2012 - 01.2015
Ticketing Executive
Akbar Travels of India Pvt Ltd
04.2011 - 09.2012
BBA - Airline and airport management
Bharathiar university
Diploma - Computer Applications
NIIT Computers Ltd
Diploma - IATA, Travel and Tourism
Akbar academy of airline studies
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