Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
Muhammed EL-moghazi

Muhammed EL-moghazi

jeddah ,saudi arabia

Summary

Hard-working logistics leader equipped with expertise in supply chain management and warehouse operations. Coordinates logistics to meet business needs. Liaises between warehouse personnel and upper management to drive performance and reduce corporate risks.


my journey in this exciting field has been a rewarding experience, and I’ve developed expertise in several key areas:

• Negotiation: I excel in the art of negotiation, turning discussions into mutually beneficial partnerships.
• Strategic Planning: My strategic thinking has consistently driven businesses to new heights.
• Operations Management: Whether optimizing production processes or streamlining logistics, I’m the go-to person for operational excellence.
• Sales: I’ve honed my sales skills in this competitive industry, consistently driving revenue growth.
• Facility Management: I understand that a well-maintained facility is critical for success, and I take pride in ensuring seamless operations.

In addition to my professional experience, I’ve invested in my growth and hold a CLTD certification in Logistics, Materials, and Supply Chain Management from the esteemed IISCM-Institute for Integrated Supply Chain Management. I’m also certified by APICS and hold the prestigious CSCP certification.

I consider myself not just a manager but a leader with a proven track record.

Overview

14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Logistics and Operations manager

AUTOWORLD KSA
Jeddah, Mecca Region
04.2020 - Current
  • Generated different reports for performance review and analysis.
  • Supervised fleet repair activities and validated operations after service.
  • Adjusted pick-up and delivery schedules with changing consignment volumes.
  • Developed lasting relationships with employees, peers, upper management and outside vendors.
  • Oversaw contract negotiations with external providers, securing transport for goods and equipment.
  • Monitored logistical expenses to keep operating costs low.
  • Consistently met company and department objectives within budget and time constraints.
  • Coordinated logistics operations according to stakeholder, supplier and client needs.
  • Collated logistics-related information for analysis and process improvement.
  • Evaluated supplier services against performance criteria, identifying improvement opportunities.
  • Resolved inventory discrepancies, minimising loss and maintaining account accuracy.
  • Negotiated rates with transport providers to achieve project budgets.
  • Updated inventories with accurate stock movement data for correct, current records.
  • Educated teams on best practices to improve logistics operations and performance.
  • Led and managed projects to support logistics efforts and plans.
  • Troubleshot and formulated strategies for logistical risks.
  • Advised on transport types, routes and schedules to improve operational efficiency.
  • Organised delivery and acquisition of raw materials for business use.
  • Improved operational performance through tactical policy, process and procedure planning.
  • Reviewed patterns and trends in data to understand key lanes and improve transport solutions.
  • Lead and oversee day-to-day operations: supply chain, and facility management, to guarantee smooth and efficient processes
  • Team Leadership: Manage and mentor cross-functional teams, fostering a culture of collaboration and continuous improvement
  • Process Optimization: Identify opportunities for process enhancement and implement strategies to increase productivity, reduce waste, and improve quality.
  • Supply Chain Management: Strategically manage the supply chain, from procurement to distribution, to maintain optimal inventory levels and meet customer demands.
  • Sales Growth: Develop and execute sales strategies, leveraging market insights and customer relationships to drive revenue growth. Negotiation: Negotiate with suppliers, vendors, and clients to secure favorable terms and strengthen business partnerships.
  • Quality Assurance: Implement and monitor quality control measures to uphold product and service standards
  • Compliance: Ensure compliance with industry regulations, environmental standards, and safety guidelines.
  • Reporting: Generate and analyze performance reports, providing insights and recommendations for continuous improvement.

    By effectively managing these responsibilities, I have consistently contributed to achieving organizational objectives and fostering a culture of operational excellence.


Operation supervisor

AUTOWORLD KSA
Jeddah, Mecca Region
02.2014 - 03.2020
  • Provided technical assistance to eliminate errors in order management, resulting in 85% higher customer satisfaction.
  • Optimized supply chain through effective supplier performance management, resulting in $[2,1 m] in annual cost savings.
  • Supervised 12 subcontractors to ensure operational standards, contributing to 70% productivity increase in 2 years.
  • Maintained workplace compliance, ensuring operational staff constantly prioritized hazard awareness procedures.
  • Constantly met profitability targets by monitoring operational performance against agreed KPIs and promptly addressing areas for improvement.
  • Maximized staff performance, leading 70 operational meetings to discuss projects and implementation.
  • Oversaw staff planning, ensuring adequate resources and capacity to meet prioritized demand.
  • Introduced new onboarding and training procedures that helped increase productivity by 70%.
  • Analyzed financial data to track and achieve budget targets.
  • Strategically scheduled and managed 30+ staff members, maintaining high-performing business operations.
  • Managed and motivated high-performing teams for successful KPI attainment.
  • Developed, recommended and implemented strategies to improve employee work quality and speed.
  • Minimised discrepancies by effectively training employees on best practices, policies and procedures.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Led overall direction, coordination and evaluation of department functions.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Established and communication daily priorities to guide team activities.
  • Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
  • Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
  • Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
  • Analysed operations data to identify process gaps and successfully implement change.
  • Oversaw equipment availability and maintenance to guarantee optimal operations.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Led and coached team leaders to meet performance targets and deliver operational excellence.
  • Worked constructively with sales team generating new business opportunities and supporting company growth.
  • Supervised daily operations, acting as point of contact for any queries or obstacles.
  • Noted employee absences and grievances, and improved team development and performance with right training.
  • Liaised with management to align daily operations with overarching priorities.

Fleet coordinator

AutoWorld ksa
Jeddah, Mecca Region
05.2012 - 03.2014
  • Reviewed accident reports to identify and prevent future issues.
  • Assisted in recruiting high-quality, reliable fleet drivers.
  • Audited external and internal repair agents for both compliance and repair standards.
  • Kept up to date with current industry trends to improve forecasting and scheduling of fleet and drivers.
  • Tracked and managed fleet accruals, daily spending and expenditure.
  • Monitored driving patterns of drivers using [Software], addressing speeding and excessive application of brakes.
  • Assessed new vehicle requirements and company need to determine correct vehicles to buy or lease.
  • Prepared and carried out periodic reviews of both internal and external suppliers.
  • Verified company compliance with government regulations on transportation industry.
  • Generated reports on fleet expenses and performance for senior management.
  • Purchased and maintained adequate vehicle levels to meet company needs.
  • Serviced vehicles regularly to maintain good working order.
  • Scheduled routine maintenance to maximise vehicle lifespans.
  • Registered and licensed vehicles, complying with all relevant regulations.
  • Negotiated parts and labour rates with repair agents.
  • Arranged sale of used vehicles and negotiated highest possible price to recoup company costs.
  • Analysed data and records to identify measures that reduced operating costs.
  • Sought to improve fleet processes, functions and communications.
  • Created and managed fleet policies and procedures.

Service advisor

almasour holding
cairo, Egypt
11.2009 - 12.2010
  • Responded to questions regarding service outcomes and resolved complaints.
  • Informed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing car.
  • Booked appointments and managed vehicle drop-off pick-up.
  • Consulted with mechanics for necessary repairs and provided cost estimates to customers.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Registered customer information on database to maintain accurate records.
  • Maintaining positive customer relationships to ensure repeat business.
  • Collaborated with service technicians to order parts for customers.
  • Upsold products and services to customers to complement orders.
  • Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
  • Oversaw workflow and schedule of dealership to entail smooth process.
  • Calculated costs, processed payments and provided receipts.
  • Checked insurance coverage to verify out-of-pocket costs.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Recorded details regarding car issues to maintain proper documentation.
  • Promoted dealership to prospective customers by distributing flyers.
  • Greeted and escorted customers to mechanics in charge.
  • Notified customers about service changes or car pick-up schedules.
  • Tested cars to determine accuracy of repairs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.

Education

Bachelor of Business Administration - Business

Cairo university
Egypt
09.2005 - 09.2009

Skills

  • Multitasking proficiency
  • Supply chain management
  • Logistics oversight
  • Customs compliance
  • Budget analysis
  • Coordination
  • Logical reasoning
  • Schedule development
  • Distribution and warehousing
  • Transportation activity management
  • Operational management
  • Data analysis
  • Budget planning
  • Shipping and receiving
  • Warehouse Logistics
  • Staff Management
  • Cost reduction
  • Performance maximization
  • KPI management
  • C-level stakeholder engagement
  • Customer journey improvement
  • Customer support management
  • Financial and operational reporting
  • Business Development
  • Strategic financial planning

Languages

English
Native
Arabic
Native

Certification

  • Certified SUPPLY CHAIN , IISCM-Institute for Integrated Supply Chain Management | APICS | CSCP|CLTD|ASCM Certification course - 2022
  • Business strategy:Harvard Business School,2023
  • Certified Transportation Professional (CTP): London Business School 2020
  • Certified Customer Service Professional (CCSP) :Auc ,2015
  • Lean Six Sigma Black Belt (ICBB) : XLNC Academy,2023
  • Project Management Professional (PMP) : 2022

Timeline

Logistics and Operations manager

AUTOWORLD KSA
04.2020 - Current

Operation supervisor

AUTOWORLD KSA
02.2014 - 03.2020

Fleet coordinator

AutoWorld ksa
05.2012 - 03.2014

Service advisor

almasour holding
11.2009 - 12.2010

Bachelor of Business Administration - Business

Cairo university
09.2005 - 09.2009

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Muhammed EL-moghazi