Muhammed Mansoor - Maintenance Manager

• Delegating and directing service tasks, monitoring progress of current projects, and managing service team members to ensure team's objectives and sales goals are met.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Setting up and maintaining service desk and evaluating its efficiency.
• Resolving service desk problems and improving service methods to increase t service desk's productivity and customer service.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Auditing work and customer service to ensure company's high standards, efficiency, and productivity goals are met.
• Maintaining strong relationships with manufacturers, dealers, and sales representatives.
• Helping to train new employees in company procedures.
• Maintaining strong working knowledge of industry regulations, restrictions, and laws, ensuring company's adherence to these regulations, and remaining current on industry's standards and new innovations, materials, tools, and processes.
• Identified gap and implemented affective department operating procedure improve efficiency of service engineers and customer satisfaction.

• Developed maintenance procedures and implemented for effective output which reduced breakdown rate from 60%- 5%
• Carrying out routine inspections of facilities and identifying and resolving issues by scheduling right engineer/supervisor
• Routine Checking of electrical, hydraulic,pneumatic,software systems of factory,site equipments based on PM to ensure maximum uptime of machines
• Planned & implemented the Effective Preventive maintenance programme and oversee all repair and installation activities in the factory and site
• Allocate the workload and supervise upkeep staff (engineers,& technicians )
• effective spare parts managements & forecast based on the close Monitoring of equipments performance
• Maintenance store management, inventory and place orders based on equipment performance
• Annual budget preparation based on Equipment performance and monitoring expenses and controlled budget for maintenance
• Managing relationships with contractors and service providers
• Keep maintenance logs and report on daily activities
• Ensure health and safety policies are complied with local government body
• Manpower adding and training /staff recruitment and mentored team for good output
• Procured pricing information from various vendors to support cost-effective purchasing.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Planned scheduled maintenance outages as part of preventive maintenance program.
• Supervised employee performance, preventive maintenance, and safety.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Delegated tasks to carefully selected employees in alignment with resource management goals.

Responsible for - Al Ajban fresh Chicken Farm & processing unit,Asphalt Plant,Phoenix Joinery Factory,Al Maha Modular Factory,Reem emirates Group Factories

Manage maintenance activities and deployment of available resources, delivering preventive schedules of machinery instruments to achieve organizational goals. Introduce systems and procedures to reduce rejection levels and ensure compliance with the industrial quality standards. Provide technical assistance and resolution when electrical/Mechanical or engineering problems encountered.

• Delegated tasks to carefully selected employees in alignment with resource management goals.
• Planned scheduled maintenance outages as part of preventive maintenance program.
• Procured pricing information from various vendors to support cost-effective purchasing.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Supervised employee performance, preventive maintenance, and safety.
• Documented inventory of spare parts to enable tracking history and maintain accurate records.
• Collaborated with other departments to verify completion of maintenance tasks.
• Prepared and reviewed maintenance contracts with external service providers to offer mutually binding agreements.
• Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
• Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
• Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
• Scheduled regular inspections of equipment and facilities to manage wear and tear.
• Created and submitted detailed reports to highlight maintenance activities and equipment performance.
• Forecasted and reviewed maintenance budgets to establish cost-effective measures.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established team priorities, maintained schedules and monitored performance.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Developed detailed plans based on broad guidance and direction.
• Launched quality assurance practices for each phase of development
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Organize inspections and field observations on regular basis, ensuring compliance with standards and regulations.
• Provide training and mentoring in equipment usage, task procedures, work standards and safety procedures, resulting in no accidents and breakdowns.
• Implement techniques and modifications to achieve a substantial reduction in O&M expenditures to comply with budget limitations.
• Reduce breakdowns to 90% by applying SOP standards for equipment and facilities.
• Minimized workforce expenditures to 15% by organizing allocations and developing recruitment plans and programmes.

Responsible for all Reem Group factory maintenance operations.

Scheduled periodic preventive maintenance and repair checklists and transferred work to expert Technicians for specific problems and tasks. Ensured smooth operations within budgetary limits for CNC Machinery including Elumatec Gmbh, Lisec Austria, Sturtz Gmbh & TamGlass Finland for Aluminium Factory, Metal Factory, ACP Factory, Glass Factory, Earthmoving Equipment’s & Vehicles, staff & Labours kitchen equipment’s, Identified gaps and undertake corrective measures by conducting failure investigation analysis to reduce equipment downtime and maximise plant availability. Assessed the staff performance, identifying deviations, and suggesting corrective solutions. Designed training and facilitation to support procedures implementation within the processes.

• Participated in contracts and annual budget preparations by expressing remarks and facts proven within practice to influence on profitability.
• Supervised all machinery and equipment installations by organizing operations and creating guidelines to enhance operational performance.
• Trained and motivated technicians in order to reduce principle contracts and services by 95%.
• Managed and controlled inventory on visible scale
• MEP Works maintenance and installations of Electrical – Medium & Low Voltage Panels, Transformers and VFD’s
• Plumbing works: Continuous monitoring and rectification of Plumbing Systems – Drainage pumps/Sump Pump/Submersible Pumps/Chilled Water Pumps and circuits.
• ELV Systems (Extra Low Voltage System): Monitoring and maintenance of BMS System/Fire Alarm/CCTV and Access Control System/Lighting Control System. submission of trending reports to management from BMS System which helped the analysis of Chilled water consumption/running hours of various equipments.
• Accountable for services such as cleaning, security and parking to make sure surrounding environment is in a suitable condition to work.

• Coordinated with customers and sales representatives in both pre-sales and after sales service function; offered exceptional customer service/sanctification through prompt resolution of customer complaints via mail or phone.
• ·Provided on-site technical support; expert troubleshooting and extraordinary maintenance on all types of Elumatec, Sturtz & CNC equipment in addition to hardware and software configurations.
• Pivotal in testing all tools and equipment before, during, and after each job. Identified product failures and corrected operational problems to prevent or minimize service impact.
• Imparted technical product training and basic user functionality training to customer base and provided Tier 2 Technical Product customer support, addressed all customer issues on Elumatec Technology.
• Escalated unresolved technical issues to R&D/Product Management as needed and to Service Manager/Country Manager leading to continuous improvement
• Mediated effectively with Customer Support, Sales, Marketing and Senior Management for enhancing product support solutions channel and strategy.
• Deployed robust help desk tracking system; executed all maintenance and repair of projects within assigned budgets.
• Carried out safety audits for all sections of plant, ensured operational readiness of all safety and emergency equipment through regular maintenance checks as per checklist to avoid unscheduled production stoppages.
• Deputed to several geographies for installation, training, troubleshooting of equipment while strictly confirming to standards of performance, quality, cost and safety.