Gladstone 360
Muhammed Nisamudheen
Technical Support
Jeedah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
IT Executive/Front Desk Associate
Coastline LLC
KAUST(King Abdulla Univercity)
05.2013 - Current
- Configured and implemented IT initiatives to produce measurable business value.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Built IT infrastructure to support key business strategies and evolving processes.
- Led agile teams to deliver products quickly and to respond to user requirements.
- Established positive relationships with industry leaders to gain insight into innovations and trends.
Technical Support Representative/Front Desk Receptionist
Naseem Jeddah Clinic
Jeddah
06.2012 - 04.2013
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
- Assisted with updating technical support best practices for use by team.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Provided documentation on troubleshooting of technical processes to support desk staff.
Technical Support/ on Call Engineer
Wipro Infotech
Cochin/Kerala
04.2011 - 04.2012
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Created plans and communicated deadlines to complete projects on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
Education
Hardware & Networking - Computer Networking
Indian Institute of Hardware Technology
Banglore/India 01.2010 - 02.2011
Computer Operator And Programing Assistant - Computer Operator
INDUSTRIAL TRAINING INSTITUTE
INDIA/KERALA 01.2009 - 01.2010
Skills
Current technical skills and knowledge of technology
Excellent organizational and interpersonal skills
Team player with good communication skills
Experience of all Microsoft systems
Experience in handling ICT Helpdesk
Customer service
Ability to work under pressure
Attention to detail
Software
Checkfront
Microsoft Office Product
Sapaad
Vendhq
Bookeo
Greythr
Timeline
IT Executive/Front Desk Associate
Coastline LLC
05.2013 - Current
Technical Support Representative/Front Desk Receptionist
Naseem Jeddah Clinic
06.2012 - 04.2013
Technical Support/ on Call Engineer
Wipro Infotech
04.2011 - 04.2012
Hardware & Networking - Computer Networking
Indian Institute of Hardware Technology
01.2010 - 02.2011
Computer Operator And Programing Assistant - Computer Operator
INDUSTRIAL TRAINING INSTITUTE
01.2009 - 01.2010