Gladstone 360
Muhammed Nisamudheen
Technical Support
Jeedah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
IT Executive/Front Desk Associate
Coastline LLC
KAUST(King Abdulla Univercity)
05.2013 - Current
- Configured and implemented IT initiatives to produce measurable business value.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Built IT infrastructure to support key business strategies and evolving processes.
- Led agile teams to deliver products quickly and to respond to user requirements.
- Established positive relationships with industry leaders to gain insight into innovations and trends.
Technical Support Representative/Front Desk Receptionist
Naseem Jeddah Clinic
Jeddah
06.2012 - 04.2013
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
- Assisted with updating technical support best practices for use by team.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Provided documentation on troubleshooting of technical processes to support desk staff.
Technical Support/ on Call Engineer
Wipro Infotech
Cochin/Kerala
04.2011 - 04.2012
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Created plans and communicated deadlines to complete projects on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
Education
Hardware & Networking - Computer Networking
Indian Institute of Hardware Technology
Banglore/India 01.2010 - 02.2011
Computer Operator And Programing Assistant - Computer Operator
INDUSTRIAL TRAINING INSTITUTE
INDIA/KERALA 01.2009 - 01.2010
Skills
Current technical skills and knowledge of technology
undefinedSoftware
Checkfront
Microsoft Office Product
Sapaad
Vendhq
Bookeo
Greythr
Timeline
IT Executive/Front Desk Associate
Coastline LLC
05.2013 - Current
Technical Support Representative/Front Desk Receptionist
Naseem Jeddah Clinic
06.2012 - 04.2013
Technical Support/ on Call Engineer
Wipro Infotech
04.2011 - 04.2012
Hardware & Networking - Computer Networking
Indian Institute of Hardware Technology
01.2010 - 02.2011
Computer Operator And Programing Assistant - Computer Operator
INDUSTRIAL TRAINING INSTITUTE
01.2009 - 01.2010
Similar Profiles
FRED FALGOUTFRED FALGOUT
Owner of Construction Company at Coastline Cabinets & Construction LLC.Owner of Construction Company at Coastline Cabinets & Construction LLC.
Jessica HoolahanJessica Hoolahan
Administrative Coordinator/ Operations Manager at Coastline auto glassAdministrative Coordinator/ Operations Manager at Coastline auto glass
Hunter Freches, NRPHunter Freches, NRP
Emergency Medical Technician at Coastline EMSEmergency Medical Technician at Coastline EMS