Muhammed Dilshan Kannattil
London Whitechapel
Summary
A highly motivated and results-driven business professional with 2 years of part-time experience in front-of-house operations at a renowned restaurant in Calicut, and 3 years of customer service experience at Fresh Day Supermarket, one of Kerala's leading retail chains. Currently pursuing a Master of Business Administration (MBA) at Middlesex University, London, I bring a strong foundation in marketing and customer relationship management, coupled with practical experience in sales, team collaboration, and operational efficiency. I am eager to leverage my skills and education to contribute to a dynamic organization, further develop my leadership abilities, and drive business growth.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Fresh Day Supermarket
03.2021 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Provided excellent customer service, assisting customers with product selection, inquiries, and transactions in a fast-paced retail environment.
- Managed stock, ensured product availability, and organized store displays to improve customer experience.
- Handled cash, operated POS systems, and processed customer orders accurately.
- Helped with inventory management, including stock replenishment and shelf organization
- .Contributed to maintaining store cleanliness and safety standards.
Front of House Associate
Star Restaurant
02.2019 - 03.2021
- Delivered exceptional customer service in a high-end dining environment, managing guest inquiries and reservations and ensuring a positive dining experience.
- Coordinated with kitchen and management teams to ensure efficient service flow and timely delivery of orders.
- Handled customer complaints and requests professionally, enhancing customer satisfaction and loyalty.
- Contributed to maintaining and clean, organized, and welcoming front-of-house environment.
- Answered telephone to make reservations and take orders.
- Developed strong communication and multitasking skills while working under pressure during peak service hours
Education
MBA -
Middlesex University London,
United Kingdom10-2025
Bachelor of Business Administration - BBA
University of Calicut
Kerala , India2024
Certificate of Higher Education - Humanities
Board of Higher Secondary Examinations
Kerala India2021
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Detail-oriented and highly organized
- Basic knowledge of financial analysis and budgeting
- Point of sale systems
- Support case resolution
Languages
English, Malayalam
First Language
Timeline
Customer Service Associate
Fresh Day Supermarket
03.2021 - 09.2024
Front of House Associate
Star Restaurant
02.2019 - 03.2021
MBA -
Middlesex University London,
Bachelor of Business Administration - BBA
University of Calicut
Certificate of Higher Education - Humanities
Board of Higher Secondary Examinations
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