MUHAMMED SHIHAN MC

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• Established effective working relationships with stakeholders for smooth project progression.
• Worked closely with the Project Manager to define objectives, leading to clear guidelines.
• Liaised with suppliers and contractors for seamless delivery of materials
• Managed communication amongst project team members to foster collaboration.
• Provided essential administrative support during peak periods, facilitating smoother operation.
• Responded promptly to client queries, boosting customer satisfaction levels.
• Maintained an organized filing system for all project documents, enhancing accessibility.
• Kept up-to-date records on project status using advanced tracking software.
• Delivered comprehensive project reports by meticulous documentation of every phase.
• Maintained confidentiality with sensitive company documents.
• Prepared projects submittal in timely manner to get approval from clients
• Assisted with Project managers for preparation invoices
• Prepared MIR and submitted in timely manner to the clients for invoicing
• coordinated with each suppliers for delivering the materials at the perfect time in order to complete the project on time
• Coordinated with Accounts department for invoicing for suppliers and subcontractors to reduce the risk for project liability
• Coordinated with procurement team to issue or amend or revising the purchase order as per project requirements
• Coordinated with Company Treasury department for issuing / amending LC for each suppliers / Customers to ensure the payments are released at on time to avoid any project delay.
• Assisted with HR department for hiring process to ensure efficiency of the project team
• Worked as an HR coordinator from the project side to make sure all regulations and laws are followed
• Coordinated with assets department for effective recording of Project asset log
• Reported with asset department on timely manners to facilitate smooth transfer of assets between the projects
• Proactively solved customer & Client's issues before escalation, enhancing company reputation.
• Developed strong relationships with clients to enhance customer loyalty.
• Took care to verify transactions and maintain security protocols, protecting institution from avoidable losses.
• Followed up with customers to build long-lasting relationships and boost business opportunities.
• Adjusted client accounts with credits or debits matching current needs.
• Simplified complex information via clear, concise written communication skills; eased understanding across departments.
• Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
• Enhanced office efficiency by managing and organising the day-to-day administrative duties.
• Facilitated increased team collaboration with effective interpersonal skills.
• Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
• Offered administrative support to the management team resulting in enhanced operations.
• Streamlined processes with proactive problem-solving abilities.

• Planned and developed strategies to increase sales territory positioning, exceeding company targets.
• Conducted regular market assessments to stay current on trends and maintain readiness for changes.
• Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
• Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
• Analysed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
• Analysed sales reports to identify trends and update strategies.
• Negotiated deals with suppliers, securing best prices for products.
• Established strong client relationships which resulted in repeat business.
• Organised and coordinated sales team schedules, helping staff meet company and client expectations.
• Managed customer queries to improve overall service experience.
• Supervised the sales team, enhancing their performance and productivity.
• Delegated tasks effectively, ensuring team productivity was maximised.
• Collected customer and market feedback and reported information to company leadership.
• Monitored and updated stock levels and inventory databases.

• Facilitated smooth shipping processes, preparing dispatch export documentation to customs requirements.
• Communicated with carriers, shipping lines and external haulage contractors.
• Managed import consignments through approved clearing agents.
• Managed relationships with vendors, fostering mutual respect and cooperation.
• Worked with warehouse teams to plan and execute efficient storage strategies.
• Ensured timely delivery by coordinating with transportation and warehouse teams.
• Prevented compliance losses, maintaining records of shipments in accordance with internal and external auditing requirements.
• Planned logistics across international boundaries to reliably meet delivery requirements.
• Prepared logistics documentation, including shipping manifests and customs clearance forms.
• Adjusted inventory levels to keep obsolescence and cost low.
• Received incoming goods and organized pallets to optimize warehouse space.
• Kept appropriate inventory levels by optimizing availability against warehouse space.
• Leveraged supply management experience and industry contacts to streamline distribution activities.
• Generated logistics reports for analysis and decision-making.
• Conducted research and gathered information from multiple sources to present clear results.