MUHANAD ALNBHAN
Saudi Arabia -jeddah,jeddah
Summary
Committed Retail Management Professional experienced in Retail Space Management, People Management, and Loss Prevention Management. Delivered impactful results through advanced problem-solving skills and effective communication, excelling in high-pressure environments. Focused on driving business strategy, quality management, and conducting comprehensive training sessions to enhance team performance.
Overview
11
11
years of professional experience
Work History
Facility & Support Service Manager
Nahdi Care Clinic
jeddah, Saudi Arabia
04.2025 - Current
Facilitated planning and coordination of non-clinical operational organisational efficiency.
- Assisted in overseeing housekeeping, security, catering, and logistics to promote a safe work environment.
- Supported implementation of quality standards, contributing to improved employee satisfaction.
- Prepared and managed budgets for support service functions.
- Monitored expenditures and helped implement cost-control measures while maintaining quality.
- Aided in ensuring effective resource allocation and inventory control.
- Observed contractor performance to ensure compliance with agreed standards and timelines.
- Reviewed and approved invoices, ensuring cost-effective service delivery.
- Gathered customer feedback to highlight areas for improvement and implemented necessary changes.
- Resolved customer complaints with professionalism, restoring client confidence.
- Collected customer feedback to identify improvement opportunities and took action accordingly.
SUPPORT SERVICE SENIOR SUPERVISOR (FACILITY & EVENT SUPERVISOR)
NAHDI CARE CLINIC
03.2022 - 04.2025
- Supervised facility maintenance technicians, hygiene supervisors, and driver team leaders to ensure operational efficiency and compliance with safety standards.
- Oversaw management of events and housekeeping areas to ensure seamless operations and high standards of service.
- Directly supervise the set-up and take-down of special events on the clinic.
- "SAFETY FIRST" includes observation process and compliance with all company and Clinic safety guidelines and procedures.
- Evaluate and apply measures to check the safety of equipment in the Clinic.
- Ensure management of biohazardous materials.
- Ensure continuous maintenance of fixed and mobile equipment.
- Ensure all bathroom facilities in the Clinic comply with accepted hygiene standards and these are monitored and serviced at regular intervals.
- Monitored and controlled expenses related to plant, equipment, and resources to maintain budgetary compliance.
- Implemented control measures for ordering and managing consumables in the clinic.
- Adopted and managed pest control services in the clinic.
- Monitoring Cleaning of specialized areas and adopting specialist techniques and methodologies for those areas.
- Communicate with management and staff effectively with the support services team to ensure tasks and instructions are understood.
- Reporting and providing feedback to the senior operation manager & operation clinic manager.
- Assist with interviews for potential employees; make hiring recommendations to HR department.
- Review of SLA agreements with contractors on an annual basis.
- Stocked and serviced coffee and tea facilities in the clinic.
STORE OPERATIONS MANAGER
NAHDI LIFE CARE
03.2017 - 02.2022
- Supervised and provided development opportunities for retail store staff through performance management activities and regular development conversations.
- Monitored sales performance targets and customer satisfaction levels at store level through direct observation and reporting to ensure achievement of goals.
- Supervise the payments and sales reconciliations with the Finance team in order to ensure accuracy of payment process and compliance with commercial legal requirements and internal financial processes.
- Perform and monitor operational and staff related administrative tasks by monitoring workflow, team schedule and attendance, verifying order entries, handling logistics related to stock levels (ordering stocks, returning etc.), performing inventory management actions (e.g., register products in the inventory etc.), managing expenses (e.g., recording, documenting receipts etc.).
- Ensure store readiness by monitoring compliance with internal readiness guidelines (e.g., staff readiness - check uniforms, name tags etc.; store readiness - temperature, storage conditions etc.) in order to ensure effective daily operations along with professional look & feel at a store level.
- Ensure compliance at a store level with the Health & Safety policy & procedures (including safety guidelines) and any other required operational standards through by regular monitoring compliance, checking for updates etc. in order to ensure compliance with local industry legal requirements/ standards and internal policies.
- Identified upsell and cross-sell opportunities by understanding customer needs and proposing suitable products, guiding team to meet cross-sell and upsell targets.
- Coordinated on-time delivery and installation of products by communicating effectively with delivery contractors and store staff to enhance customer experience.
- Checking price updates and changes are in place, overseeing promotion execution etc. in order to ensure compliance with the Operational Excellence guidelines (blueprint).
- Clarify the home health care products features, specifications and benefits to the customers based on the analysis of the customers' requirements in order to maintain the customers' satisfaction and to achieve the sales targets.
- Executed advertising campaigns targeting hospitals, clinics, major companies, universities, and shopping centres.
- Ensure compliance at a store level with the Health & Safety policy & procedures (including safety guidelines) and any other required operational standards through by regular monitoring compliance, checking for updates etc. in order to ensure compliance with local industry legal requirements/ standards and internal policies.
STORE OPERATIONS MANAGER
SUN & SAND GROUP
02.2016 - 03.2017
- Managing more than 30 worldwide sport brands from all categories.
- Scheduled, assigned, and recruited staff for store operational requirements.
- Selecting, orienting, and training more than 50 instore employees; following up on the work result.
- Sales Target - plan and assign clearly understood targets to colleagues and provide support to ensure sales targets are achieved.
- Customer Services - promote a culture of excellent customer service, and lead by Example on the sales floor to ensure customer queries and complaints are addressed and resolved efficiently.
- Commerciality - track and evaluate brand sales performance research market trends and competitor trading activities to identify critical factors and propose action plans to increase sales and profitability instore promotions and visual merchandising.
- Managed stock levels by monitoring inventory and ensuring timely restocking.
- Audit and loss prevention - ensure store colleagues are complying with all contents of the SOP file and one file; assist audit and loss prevention team in carrying out annual stock take and spot checks.
- Policy Compliance - manage store standards and health and safety procedures, to ensure compliance and corporate directives general administration and cash handling.
STORE MANAGER
MAMAS AND PAPAS
01.2015 - 01.2016
- Developed business strategies and delivered growth results through targeted initiatives.
- Make strategic choices and operational decisions to develop and drive business to achieve the best possible results - with low cost and simplicity in mind.
- Actively analyse the local market, competitors, and customers and align all strategic and commercial activities.
- Define local goals and action plans based on the international and national strategies and a thorough analysis of our local market for our business objectives.
- Have competence to evaluate and develop the commercial performance of the store.
- Focused on achieving optimal results through strategic initiatives.
- Led teams by aligning development with brand values and culture.
- Identified and recruited talent, developing successors for critical positions to enhance leadership and drive business growth.
- Recognize competence and potential, empowering co-workers to perform to the best of their abilities, and to continuously develop in their business or future assignments.
- Stimulated and challenged commercial mind-set within management team to drive innovation and performance.
- Develop trust and build long-term relationships towards co-worker, and matrix partners.
- Always focus on perform & deliver AND learn & develop, making the business as well as the people grow.
- Actively take and give feedback - open and solution-oriented.
- Handle conflicts in a positive, solution-oriented and sustainable way.
- Ability to simplify and explain complex issues and procedures.
- Excellent troubleshooting and problem-solving skills.
- Demonstrated ability to effectively organize, prioritize and manage a high-volume of assignments.
- Demonstrated conceptual and logical abilities.
- Developed extensive professional networks to enhance collaboration.
- Act as a change sponsor and initiate changes.
- Created commercial reports based on business needs using advanced MS Office skills.
- Quality assurance monitoring according to company's SOP.
- Quality assurance monitoring according to company's SOP.
Education
CERTIFIED FACILITY MANAGER (CFM) -
IFMA Belgium Chapter
10-2025
OSHA Academy Safety and Health Training -
OSHA Academy
08-2030
ASSOCIATE DEGREE - ELECTRICAL ENGINEERING
Albaath University
Syria-Hamah01-2006
PATIENT EXPERIENCES -
American Institute for Medical Sciences & Management
References
References are available on request.
Websites, Portfolios and Profiles
- LinkedIn profile : linkedin.com/in/muhanad-al-nabhan-1a6539a6
Timeline
Facility & Support Service Manager
Nahdi Care Clinic
04.2025 - Current
SUPPORT SERVICE SENIOR SUPERVISOR (FACILITY & EVENT SUPERVISOR)
NAHDI CARE CLINIC
03.2022 - 04.2025
STORE OPERATIONS MANAGER
NAHDI LIFE CARE
03.2017 - 02.2022
STORE OPERATIONS MANAGER
SUN & SAND GROUP
02.2016 - 03.2017
STORE MANAGER
MAMAS AND PAPAS
01.2015 - 01.2016
CERTIFIED FACILITY MANAGER (CFM) -
IFMA Belgium Chapter
OSHA Academy Safety and Health Training -
OSHA Academy
ASSOCIATE DEGREE - ELECTRICAL ENGINEERING
Albaath University
PATIENT EXPERIENCES -
American Institute for Medical Sciences & Management