Muhanad Mohammad Alrafaa
Customer Experience Specialist
Riyadh
Summary
Skilled at using educational knowledge and industry expertise to achieve cutting-edge results. Ready to develop new skills and grow knowledge by gaining practical experience. Quick learner familiar with common software applications Excels at understanding client needs, anticipating pain points, and developing innovative solutions to drive satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Experience Specialist
Tatwer Educational Technologies
11.2023 - Current
- Collected data through surveys and focus groups, leading to actionable insights.
- Implemented CX tools to improve customer interactions and journey.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Monitored customer feedback, identifying trends to improve product offerings and overall customer experience.
- Enhanced overall customer satisfaction by 30%.
Customer Experience Officer (Tamheer)
Tatweer Educational Technologis
05.2023 - 11.2023
- Built customer confidence by actively listening to concerns and giving resolutions.
- Building and improving costumer journey.
Customer Care Agent
Hungerstation
12.2020 - 7 2021
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Achieving monthly target during my working period
Seller
Muhammad Sulaiman Al-khuziem EST
07.2018 - 08.2019
- Worked as an HR Operation for two months , Renewing driving licenses and residencies, arranging employees vacations, shifts, absences and attendance .
- worked as data entry for 5 months
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
Education
Bachelor of English & Literature -
Imam Mohammad Ibn Saud Islamic University
Riyadh06.2022
Skills
Customer experience
Extremely organized
Self motivated
Data management
Effective Communication
Certification
HR specialist course - 30 hours
Timeline
Customer Experience Specialist
Tatwer Educational Technologies
11.2023 - Current
Customer Experience Officer (Tamheer)
Tatweer Educational Technologis
05.2023 - 11.2023
Customer Care Agent
Hungerstation
12.2020 - 7 2021
Seller
Muhammad Sulaiman Al-khuziem EST
07.2018 - 08.2019
Bachelor of English & Literature -
Imam Mohammad Ibn Saud Islamic University
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