MUHAND ELEMAM AHMED
Riyadh
Summary
A professional Administrative Coordinator combining strong administrative capabilities with technical customer service skills. Experienced in supporting operational and administrative processes, as well as working directly with clients and teams with a high level of professionalism. Demonstrates a strong ability to coordinate across departments, manage correspondence, and follow up on transactions while ensuring fast, accurate service that enhances customer satisfaction and maintains the organization’s professional image.
Overview
17
17
years of professional experience
Work History
Administrative Coordinator
Zaid Al Hussein & Brothers Group
07.2019 - Current
- Coordinate and support daily administrative operations to ensure smooth workflow
- Manage schedules, meetings, and appointments for managers or departments
- Prepare, organize, and maintain documents, reports, and records
- Act as a point of contact between internal teams and external stakeholders
- Handle correspondence (emails, calls, letters) in a professional manner
- Assist in preparing presentations, reports, and meeting agendas
- Support onboarding and administrative needs of new employees
- Ensure compliance with company policies and administrative procedures
- Track tasks, deadlines, and follow-ups to ensure timely completion
- Provide general administrative support to management and team members
Relationship Coordinator
Assad Said for Contracting Company
05.2011 - 06.2019
- Coordinate and support relationships with clients to ensure positive experiences
- Act as a point of contact between clients and internal departments
- Assist in resolving client issues and inquiries in a timely and professional manner
- Maintain accurate client records and update CRM systems
- Support relationship managers in client meetings, follow-ups, and reporting
- Contribute to improving customer satisfaction and retention.
Technical Support Engineer
Digital Network Communication Company (DNC)
08.2010 - 04.2011
- Work in (system analysis) line & network process Solutions to work on faults for lines, the Internet, and digital phone, and working on several systems that enable access to services of various kinds to reset them and solve problems that prevent the provision of a comfortable service to the customer.
Computer Engineer
GIAD Industry City
11.2008 - 05.2009
- Providing integrated services in the field of networks and the Internet to fully serve the industrial city in all specialties from factories, administrative offices, and engineers' Camp.
Education
Bachelor of Electrical & Electronics engineering - Computer Engineering
University of science & technology
01.2007
Diploma - Computer Maintenance
Sudan National Federation of UNESCO Clubs
01.2006
Skills
- Office administration and daily operations coordination
- Scheduling, calendar management, and meeting coordination
- Professional email correspondence and document preparation
- Coordination between departments and external stakeholders
- Report preparation and basic data analysis
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Time management and multitasking abilities
- Handling confidential information with discretion
- Strong verbal and written communication skills
- ERP / HR systems experience (eg, SAP, Oracle)
Languages
Arabic
English
Membership
- Saudi Engineering Council
- Sudanese Engineering Council
Timeline
Administrative Coordinator
Zaid Al Hussein & Brothers Group
07.2019 - Current
Relationship Coordinator
Assad Said for Contracting Company
05.2011 - 06.2019
Technical Support Engineer
Digital Network Communication Company (DNC)
08.2010 - 04.2011
Computer Engineer
GIAD Industry City
11.2008 - 05.2009
Diploma - Computer Maintenance
Sudan National Federation of UNESCO Clubs
Bachelor of Electrical & Electronics engineering - Computer Engineering
University of science & technology