Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Timeline
Generic
Moayad Alsufi

Moayad Alsufi

Summary

Motivational leader with record of 18 years of experience in high demand environments.

Successful manager equipped to plan, lead and optimize operations for changing work environments.

Accomplished in delivering above-expected results while streamlining operations.

Overview

2026
2026
years of professional experience
31
31
years of post-secondary education
1
1
Certification

Work history

Guest Experience Enrichment Manager

Daleel Alzowar
Medina
05.2024 - 03.2025

Branch Manager

Saudi National Bank
Medina, Saudi Arabia
12.2009 - 02.2023

Assistant Manager - Guest Relations

InterContinental Madinah-Dar Al Iman
Medina, Saudi Arabia
04 2006 - 12 2009

Education

Bachelor of Science - Hospitality

College Of Tourism and Hospitality
Medina, Saudi Arabia
04.2001 - 05.2024

Diploma of Higher Education - Hotel Management

College Of Tourism and Hospitality
Medina, Saudi Arabia
04.2001 - 06.2006

Diploma of Higher Education - Marketing

Secondary Commercial Institute
Medina, Saudi Arabia
04.2001 - 08.2004

Skills

  • Employee coaching and mentorship
  • Customer relationship management
  • Decision-making and planning
  • Department management
  • Complaint resolution
  • Service compliance
  • Cash handling
  • Strategic sales and marketing

Certification

• Emotional intelligence and communication skills course.
• Advanced leadership development course.
• A Cultural Compliance Course.
• Data and Information Protection Course.
• Operational Risk Awareness Course.
• Professional credit advisor certificate from the Central Bank.
• Distinguished Service Course.

Accomplishments

    • Member of the talent development program for future managers in the National Bank of Saudi Arabia.

    • Member of the new service and sales program.

    • The distinguished performance for Customer's voice programs (11 Awards).

    • First place for best branch manager at the bank level 2017.

    • Second place at the bank level as the best customer service representative in 2011.

    • Best Employee for Department Managers at Dar Al-Eiman Intercontinental Hotel (2007, 2008,2009).

Timeline

Guest Experience Enrichment Manager

Daleel Alzowar
05.2024 - 03.2025

Branch Manager

Saudi National Bank
12.2009 - 02.2023

Bachelor of Science - Hospitality

College Of Tourism and Hospitality
04.2001 - 05.2024

Diploma of Higher Education - Hotel Management

College Of Tourism and Hospitality
04.2001 - 06.2006

Diploma of Higher Education - Marketing

Secondary Commercial Institute
04.2001 - 08.2004

Assistant Manager - Guest Relations

InterContinental Madinah-Dar Al Iman
04 2006 - 12 2009
Moayad Alsufi