Muhannad Baharith

I had the honor of serving the pilgrims during the 1445-Hajj as a Quality Control & Compliance Officer at King Abdulaziz International Airport. My responsibilities included:

• Submitting daily Non-Conformity Reports (NCR) addressing the challenges faced by pilgrims on-site.
• Developing Standard Operating Procedures (SOPs) tailored for on-site departments.
• Creating a Process Flow Diagram for the pilgrims, which visually represents the sequential steps, decisions, and flows in a process, thereby illustrating the progression of tasks or activities from start to end, utilizing Microsoft Visio.

• Attending a very critical and valuable period (Yanbu Refinery Turnaround 2023) to expand my knowledge about problem solving, equipment's overhauling, fault diagnosis and project management.
• Applied critical thinking to analyze problems, evaluate solutions and select the best decisions.
• Promoted continuous improvement by problem-solving and sharing suggestions to optimize team operations.
• Analyzed data and information to identify issues and create tailored solutions.
• Cooperated with site teams to produce drawings for efficient on-site equipment maintenance.
• Communicated with on-site teams to resolve issues faced during job orders.

• Experience on SAP system (AS400)
• Processed product returns, ensuring items were clean and resaleable.
• Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
• Fostered positive relationships with customers, enhancing loyalty and retention.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

• Maximizing brand awareness through targeted marketing strategies.