Muhannad Miqdad
Summary
Results-driven sales performer with a solid history of success in acquiring new customers, managing revenue streams, and maintaining strong account relationships. Continuously monitoring competitors and researching market conditions enables staying responsive and successful in dynamic environments. Persuasive negotiation skills and program management abilities contribute to effectiveness in driving business growth and achieving targets.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
SENIOR SALES MANAGER & EVENTS MANAGER
marriott Courtyard Olaya and aloft hotel
2 2020 - Current
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
Director of OPERATION & BANQUET MANAGER
Alkhozama banqueting and conferences center
01.2013 - 12.2019
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
ASSISTANT OPERATION & BANQUET MANAGER
SHERATON AL NABIL TOWER
01.2007 - 12.2013
- Supervised and mentored kitchen and serving staff.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Directed and managed banquet functions for [700]-person event.
RESTAURANT MANAGER
MARRIOTT
01.2005 - 12.2007
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
OPERATION MANAGER
MUSIC WORLD FOR EVENTS
01.2000 - 12.2004
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
SUPERVISOR AND HOST
BLUE FIG RESTAURANT AND BAR
01.1999 - 12.2000
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Banquet Captain
MARRIOTT
01.1994 - 12.1999
- Supervised and mentored kitchen and serving staff.
- Liaised with venue management to monitor logistics and timelines.
- Enhanced guest satisfaction by overseeing setup, service, and breakdown of event spaces.
- Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
Education
Certificate of high school -
King Faisal College
Amman, Jordan 02.1998 - 01.2000
Business administration - undefined
Al Watniah College
Skills
Sales tracking
Contract negotiations
Profitability optimization
Negotiation expertise
Brand-building strategies
Performance tracking and evaluations
Business growth and retention
Sales tracking
Personal Information
- Date of Birth: 02/19/73
- Nationality: Jordanian
- Marital Status: Married
Trainings
- ISO 22000 Awareness Program Food Safety
- Leader And Managing Skills Training Programs
- Sheraton Cares for You
- Handling Guest Complaints
- Certificate for Providing Excellent Customer Service
- Leadership at Sheraton
- Motivation & Decision Making
- Basic Supervisory Skills Workshop
- Achieving Service Excellence
- Train The Trainer
- SPG Certification Program
- Six Sigma Modules
- Leading People To High Performance
Timeline
Director of OPERATION & BANQUET MANAGER
Alkhozama banqueting and conferences center
01.2013 - 12.2019
ASSISTANT OPERATION & BANQUET MANAGER
SHERATON AL NABIL TOWER
01.2007 - 12.2013
RESTAURANT MANAGER
MARRIOTT
01.2005 - 12.2007
OPERATION MANAGER
MUSIC WORLD FOR EVENTS
01.2000 - 12.2004
SUPERVISOR AND HOST
BLUE FIG RESTAURANT AND BAR
01.1999 - 12.2000
Certificate of high school -
King Faisal College
02.1998 - 01.2000
Banquet Captain
MARRIOTT
01.1994 - 12.1999
Business administration - undefined
Al Watniah College
SENIOR SALES MANAGER & EVENTS MANAGER
marriott Courtyard Olaya and aloft hotel
2 2020 - Current
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