MUHANNAD SADIQ ALASIF
Qatif,Saudi Arabia
Summary
Support Technician with practical experience in field technical support and basic networking. Familiar with Windows systems, network troubleshooting, and supporting IT infrastructure in on-site environments. Highly motivated to grow in network and IT support roles.
Overview
3
3
years of professional experience
1
1
Certification
Work history
IT Support Trainee
Qatif Municipality
Qatif
2023.01 - 2023.06
- - Resolved over 50 hardware and software issues for municipal staff
- - Installed and configured 30+ workstations and printers
- - Assisted in troubleshooting network connectivity issues across 5 departments
- - Documented service requests and resolutions using municipal ticketing system
- - Performed routine system maintenance and antivirus updates to ensure device security
- Technical Support Department
Workers' supervisor
Aqeel Sulaiman Al Nemer General Contracting Est.
Qatif
2021.04 - 2023.11
• Handled problem-solving, work planning, and reporting.
• Managed schedules, assigned tasks, and monitored performance.
• Supervised daily operations and coordinated workers to ensure smooth workflow.
Education
Diploma - Technical Support
TVTC Technical College
Saudi ArabiaSkills
- Windows OS (Installation, configuration, troubleshooting)
- Hardware troubleshooting (PCs, printers, peripherals)
- Basic networking (LAN, IP addressing, TCP/IP)
- Network troubleshooting (connectivity, cabling, basic switches)
- On-site technical support
- IT infrastructure support
- Software installation and configuration
- User support and issue resolution
Certification
- Cisco Data Analytics Essentials
- Cisco Network Addressing and Basic Troubleshooting
- Cisco Ethical Hacker
- Cisco Networking Devices and Initial Configuration
- Cisco Network Defense
- Cisco IT Essentials: PC Hardware and Software
- Cisco CCNA Routing & Switching
- CCNA R&S: Introduction to Networks 8
- SDAIA - Artificial Intelligence Fundamentals
LANGUAGES
Arabic
Native
English
Intermediate
B1
Timeline
IT Support Trainee
Qatif Municipality
2023.01 - 2023.06
Workers' supervisor
Aqeel Sulaiman Al Nemer General Contracting Est.
2021.04 - 2023.11
Diploma - Technical Support
TVTC Technical College