Muhanned Mustafa
Riyadh
Summary
Seasoned and accomplished professional seeking a managerial position to leverage my extensive operational management, project leadership, and strategic planning skills. Dedicated to achieving operational excellence, fostering team growth, and contributing to organizational success.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
6
6
Certification
Work history
Operations Manager
Maccoys Restaurants
Riyadh
01.2021 - Current
- Orchestrated strategic operational transformations resulting in a 22% reduction in costs and a remarkable 33% surge in sales revenue
- Established a culture of customer service excellence through a comprehensive training program and meticulous oversight
- Led all facets of operations, finance, procurement, marketing, and aggregators, driving increased profitability and customer satisfaction
- Engineered supply chain optimization, refining procurement strategies and cultivating vendor partnerships to cut costs and bolster efficiency
- Introduced new menu items, strictly adhering to food safety standards and recipe consistency
- Pioneered marketing campaigns that significantly increased customer engagement and contributed to substantial sales growth
- Addressed operational challenges, ensuring seamless day-to-day restaurant operations for enhanced customer experiences
Store Manager
Costa Coffee
Riyadh, Riyadh Region
01.2020 - 07.2021
- Managed operations for 5 Costa Coffee stores, achieving an 18% waste reduction through cross-functional collaboration and tailored training
- Forged successful partnerships with delivery platforms, resulting in increased customer engagement and revenue growth
- Mentored a dynamic team of 50 employees, driving their growth through mentorship, training, and performance evaluations
- Earned certificates for quality enhancement, customer service excellence, and remarkable sales growth.
- Designed employee training programs, enhancing service quality and workforce capabilities.
Area Manager
Meed Trading Company
Riyadh, Riyadh Region
07.2017 - 01.2020
- Skillfully managed 20 VIP convenience stores, recognized for maintaining the highest-performing area in quality and sales revenue
- Implemented automated inventory management, reducing stockouts by 25%
- Managed supplier relationships, optimizing procurement and fostering partnerships
- Led comprehensive training programs, enhancing employee satisfaction and performance
- Collaborated across departments to improve quality, customer service, and efficiency
- Enhanced store layouts and merchandising, boosting product visibility
Route Manager
Meed trading Company
Riyadh, Riyadh Region
01.2015 - 07.2017
- Trading Company - Vending Solution, Managed 2500 vending machines, introducing telemetry technology for real-time monitoring
- Reduced downtime by 25% and improved maintenance efficiency
- Led team of 120 employees, focusing on training and development
- Proactively executed strategic projects, enhancing machine functionality and customer experience
- Used data analytics to analyze preferences and improve efficiency
- Reduced stockouts by 20% through machine replenishment improvements
Marketing Assistant
Taj Alnahda Group
Riyadh, Riyadh Region
01.2010 - 01.2015
- Managed projects to successful completion, ensuring high client satisfaction
- Orchestrated strategic marketing campaigns, increasing brand awareness by 30%
- Executed a customer loyalty program, boosting repeat business by 20%
- Forged strong customer relationships, enhancing brand perception
- Collaborated on localized promotional campaigns, increasing sales.
Education
no degree obtained - medicine
misr university for scince and technogy
cairo 09.2002 - 09.2006
Skills
- Project Management
- Sales Operations and Strategy
- Data Analytics and Interpretation
- Social Media Marketing
- Business Intelligence and Analysis
- Lean Six Sigma Methodologies
- Salesforce Management and Lead Generation
- Procurement and Inventory Management
- Financial Analysis and Budgeting
- Training and Development
Languages
English
Fluent
Arabic
Fluent
French
Beginner
Certification
- Google Project Management Program
-Salesforce Sales Operations
-Google Data Analytics Program
-Meta Social Media Marketing
-Google Business Intelligence
- Lean Six Sigma
-Salesforce Sales Development Representative
Timeline
Operations Manager
Maccoys Restaurants
01.2021 - Current
Store Manager
Costa Coffee
01.2020 - 07.2021
Area Manager
Meed Trading Company
07.2017 - 01.2020
Route Manager
Meed trading Company
01.2015 - 07.2017
Marketing Assistant
Taj Alnahda Group
01.2010 - 01.2015
no degree obtained - medicine
misr university for scince and technogy
09.2002 - 09.2006
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