MUHAREB AL-MUHAREB
Customer Service
RIYADH,01
Summary
Efficient businesses administration professional with 4+ years of experience in Customer Care Representative and hospitality industry management. Skilled at handling a variety of administrative tasks while providing optimal customer service to ensure smooth hotel operations management and administration. In previous roles at STA works well under pressure while maintaining a positive and friendly manner that is regularly praised, and impressive organizational skills. Adept at assisting customers with a range of inquiries and issues, resulting in returning satisfied customers.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
STA
RIYADH
08.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Handling MSC reservation and customer support
- Provided primary customer support to internal and external customers
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
Hotel Front Desk Receptionist
Fraser Suites
RIYADH
07.2019 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Task as night manger, financial auditor
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
Hotel Front Desk Supervisor
Abdul Mohsen Al Hokai HOLDING GORUP
RIYADH
02.2018 - 05.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Handling sport teams sales
- Prepared weekly employee work schedules for team members.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
GED -
Humber College
Canada 02.2016
High School Diploma -
ALAMJAD SCHOOL
RIYADH 01.2010
Skills
- Data Entry and Maintenance
- Interpretation and Translation Services
- Call Documentation
- Upselling Products and Services
- Customer Account Management
- Microsoft Office
- Customer Retention Strategies
- Customer Data Confidentiality
- Team Leadership
- Multitasking and Organization
- Guest Satisfaction
- Understanding Customer Needs
Certification
- Communicate Effectively With Customers
Human Resources Development Found.
- Principles Of Customer Service
Human Resources Development Found.
- Thanks Litter
- Thanks Litter
Borussia Dortmund.
Languages
Arabic
Native language
English
Advanced
C1
Spanish
Intermediate
B1
Timeline
Customer Service Representative
STA
08.2021 - 03.2022
Hotel Front Desk Receptionist
Fraser Suites
07.2019 - 07.2020
Hotel Front Desk Supervisor
Abdul Mohsen Al Hokai HOLDING GORUP
02.2018 - 05.2019
GED -
Humber College
High School Diploma -
ALAMJAD SCHOOL
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