MUHIN MIAH
Jeddah,Mecca Region
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
HUMMUS REFI
Jeddah, Mecca Region
08.2021 - Current
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
Cashier
HUMMUS REFI
Jeddah, Mecca Region
05.2020 - 08.2021
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Displayed and restocked merchandise by following brand guidelines.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Completed opening and closing procedures each day.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Educated customers on promotions, offers and special events to enhance product sales.
- Checked and confirmed personal identification during alcohol and tobacco sales.
- Prepared and submitted end-of-shift reports using [Software].
- Handled currency payments, secured funds in register and prepared deposits at end of day.
Restaurant Waiter
HUMMUS REFI
Jeddah, Mecca Region
05.2018 - 05.2020
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Salesman
Red Tag
Jeddah, Mecca Region
01.2018 - 05.2018
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Applied various sales techniques to steadily expand customer bases.
- Maximised sales revenue through effective upselling and cross-selling of associated products.
- Fostered positive relationships with customers, enhancing loyalty and retention.
- Marketed promotions, events and new product launches effectively, growing customer bases and revenue opportunities.
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
- Processed product returns, ensuring items were clean and resaleable.
- Received stock deliveries, accurately completing paperwork and updating system records.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
- Conceptualised plans to drive business development and build long-term relationships.
- Negotiated sales details with prospective clients to secure lucrative deals.
- Established positive relationships with new or prospective clients using great customer service.
Education
Higher Secondary School Certificate (HSC) - Agri Machinery
CHHATAK TACNICAL GOVT. SCHOOL AND COLLAGE
Chhattak,SunamgonjSkills
- Restaurant cost control
- Natural leader
- End-of-day reconciliation
- Waste reduction
- Food plating and presentation
- Wage management
- Strong work ethic
- Staff scheduling
- Food service background
- Passion for customer satisfaction
- Performance and wage reviews
- Food preparation and safety
- Dining room preparation
- Inventory control and record keeping
- Cost-controls
Languages
Bengali
Upper intermediate
Hindi
Elementary
Urdu
Elementary
Arabic
Elementary
English
Intermediate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Manager
HUMMUS REFI
08.2021 - Current
Cashier
HUMMUS REFI
05.2020 - 08.2021
Restaurant Waiter
HUMMUS REFI
05.2018 - 05.2020
Salesman
Red Tag
01.2018 - 05.2018
Higher Secondary School Certificate (HSC) - Agri Machinery
CHHATAK TACNICAL GOVT. SCHOOL AND COLLAGE
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