Mujtabah Wasay
Riyadh
Summary
Seasoned HR Manager and Employee Relations Specialist with over 15 years of experience in human resources and organizational development. Skilled in addressing employee relations issues, fostering a positive workplace culture, and ensuring compliance with policies and regulations. Proven ability to manage recruitment, onboarding, and retention programs, driving employee engagement, and satisfaction. Expertise in developing competitive compensation packages, overseeing payroll, and providing strategic HR support aligned with business objectives. Committed to creating an inclusive, high-performance environment, while enhancing employee relations and retention.
Overview
15
15
years of professional experience
1
1
Certification
Work History
HR Manager
MOBCO
Riyadh
11.2022 - Current
- Resolved employee conflicts, grievances, and complaints in a timely and effective manner.
- Promoted a positive, inclusive workplace culture with open communication and respect at all levels.
- Collaborated with management to address employee issues and ensure compliance with policies and regulations.
- Partnered with health and safety officers to ensure adherence to workplace safety standards, particularly in construction.
- Led initiatives to promote a safe, harassment-free workplace, ensuring employees felt supported.
- Managed recruitment processes, including job fairs, sourcing, interviewing, and hiring for long-term and seasonal positions.
- Developed and maintained job descriptions aligned with business needs and industry standards.
- Facilitated onboarding for new hires, ensuring smooth transitions and addressing any challenges.
- Communicated job responsibilities, compensation, and company policies to new hires.
- Managed employee engagement programs to improve morale and job satisfaction.
- Conducted surveys and meetings to gather employee feedback and address concerns related to culture and satisfaction.
- Developed strategies to retain top talent through career development, recognition programs, and internal growth opportunities.
- Introduced recognition programs to celebrate employee achievements and contributions.
- Developed bonus and incentive programs to motivate and improve performance.
- Worked closely with managers to monitor and appraise employee performance, providing coaching and handling disciplinary actions.
- Designed competitive compensation and benefits packages based on market data.
- Managed payroll production across multiple regions, ensuring accurate and timely disbursements.
- Served as a backup for payroll supervisor, processing record requests and ensuring regulatory compliance.
- Handled settlements for employee exits, vacations, and resignations in line with policies.
- Troubleshot and resolved HR software issues to minimize downtime and support payroll processing.
- Ensured compliance with payroll regulations and finalized monthly payroll reports for a multistate organization.
- Provided strategic direction to HR management, aligning HR initiatives with organizational goals.
- Supported senior management with performance and compensation reports for decision-making and improvement.
- Maintained detailed records of employee performance, grievances, and company data to ensure transparency.
Human Resources Supervisor
Al Arfaj Group
Riyadh
12.2014 - 11.2022
- Provided strategic direction for the HR team, and managed operational requirements by scheduling and assigning employees.
- Created competitive compensation and benefits packages based on market data.
- Assisted senior management with performance and compensation reports, providing recommendations for improvement.
- Developed bonus programs and led performance development initiatives to reduce staff turnover.
- Trained managers to effectively monitor and appraise employee work results.
- Recruited, hired, and trained new employees, optimizing profitability.
- Led job fairs, sourcing talent for long-term and seasonal positions.
- Managed onboarding programs, ensuring smooth training, paperwork, and communication with new hires.
- Managed payroll for multiple regions, ensuring timely processing, and compliance.
- Troubleshoot HR software issues to minimize downtime, and support production.
- Designed competency programs to attract, retain, and mentor top talent.
- Conducted talent assessments, succession planning, and identified organizational deficiencies.
- Negotiated contracts for key executives and staff across departments.
- Developed and maintained job descriptions and recruitment processes.
- Created job ads and managed recruitment on platforms like Bayt, LinkedIn, and Naukri Gulf.
- Managed employee leave administration, including disability programs, and health benefits.
- Managed employee relations, ensuring compliance with HR policies, and resolving workplace disputes.
- Investigated discrimination, harassment, and unfair practices, ensuring workplace fairness.
- Managed employee exit processes, including conducting exit interviews.
- Led collective bargaining agreements and labor relations processes.
- Fostered positive employee engagement, and maintained strong working relationships across departments.
Process Associate- HR
Google - Genpact
Hyderabad
03.2011 - 03.2013
- Managed the recruitment process.
- Communicated with potential job candidates.
- Issued employment contracts and verified completion.
- Issued new employees' enrollment documents.
- Contacted candidate references and verified educational background.
- Conducted employee orientations.
- Managed HR records, resumes, applicant logs, and employee forms.
- Explained employee benefits.
- Responded to HR-related queries within the company.
- Maintained employee confidentiality.
- Assisted with the distribution of training materials.
- Proactively participated in meetings and contributed to the creation of new practices.
- Investigated allegations of discrimination, sexual harassment, and unfair employment practices.
- Reviewed and approved all written corrective actions to ensure fairness and consistency.
Customer Service Representative
Dell
Hyderabad
05.2010 - 12.2010
- Provided technical support to new, existing, and various smb customers
- Assisted customers with issues related to viruses, blue screen, black screen, booting issues, and various other issues related to the registry of computers
- Assisted Customers with various connectivity issues and network issues
- Assisted customers with various issues related to printers, copiers, and fax machines
- Assisted customers in installing various productive and non-productive software
- Fixed computers remotely and closed tickets on a timely basis
- Trained employees in troubleshooting computers
- Assisted managers in creating various reports
- Consistently met my short and long-term targets
- Handled customer complaints with empathy and composure
Education
MBA - Human Resources, Organiational Development, Finance, International Business
Osmania University
Hyderabad01.2012
Bachelors of Commerce and Computers - Accounting, Web Programming, Economics
Osmania University
Hyderabad01.2010
Skills
- Workplace investigations
- Team building
- Conflict management
- Employee engagement
- Career development
- Regulatory compliance
- Background checks
- Employee retention
- Interviewing techniques
- HR policies and procedures
- Compensation and benefits
- Orientation preparation
- Training programs
- Performance management
- Communication Skills
- Decision making
- Organizational Development
- Payrolling
- Workforce Planning & Development
- Talent Acquisition
Certification
- Certified HR Professional from HR Champions, 2013
- SHRM Senior Certified Professional (SHRM-SCP), 2019
Projects
Saudi Aramco, Samsung (Tadawul), Sceco, King Faisal Hospital, Suleiman Habib Hospital, Royal Commission, Jubail, Riyadh Metro, NEOM, RedSea, STC Park, IN, Hilton, Bank Al Bilad, Diryah, Red Palace, Novotel
Languages
Hindi
First Language
English
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Arabic
Intermediate (B1)
B1
Technical Skills
• ePROMIS ERP HRIS
• Oracle Jd Edwards HRIS
• SAP Sucess Factors HRIS
• Bright HRIS
• Zoho Recruit - ATS
• MS Excel
• MS PowerPoint
• MS Outlook
• MS Visio
• Bayt Employer Portal - Naukri Gulf Employer Portal - Linkedin
Timeline
HR Manager
MOBCO
11.2022 - Current
Human Resources Supervisor
Al Arfaj Group
12.2014 - 11.2022
Process Associate- HR
Google - Genpact
03.2011 - 03.2013
Customer Service Representative
Dell
05.2010 - 12.2010
MBA - Human Resources, Organiational Development, Finance, International Business
Osmania University
Bachelors of Commerce and Computers - Accounting, Web Programming, Economics
Osmania University
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