MULFI ALKHINJAR
Dubai, Riyadh,UAE,KSA
Summary
Results-oriented Key Account Manager with a strong interest in HR and recruitment, focused on improving organizational efficiency and supporting business success. Experienced in managing challenges in fast-paced environments, applying proven skills and professional experience to deliver high-quality results. A proactive and people-focused professional, committed to leading, supporting, and guiding others toward positive outcomes. Dedicated to providing excellent service to customers and employers while maintaining high standards of performance, quality, and professionalism.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Supervisor
ARROW ON SWANTON
Melbourne, Australia
2024.02 - 2025.07
- Enhanced team productivity with clear communication and delegation.
- Managed staff rosters ensuring optimal coverage during peak times.
- Provided excellent customer service, resulting in repeat business.
- Improved customer satisfaction by implementing effective service strategies.
- Trained new staff members to uphold company standards of service.
- Tracked employee performance providing constructive feedback where necessary.
Key Account Manager
PeoplePlus KSA
Al Qurayyat, SAKAKA, Al Jawf Region
2016.05 - 2018.05
- Managed national employer accounts and long-term client relationships.
- Led the Employer Engagement team and coordinated recruitment activities.
- Set vacancy targets and monitored placement and fill rates.
- Tracked KPIs and prepared performance reports for senior management.
- Represented the organization at career fairs, public events, and stakeholder meetings.
Employer Engagement Executive
PeoplePlus KSA
Al Qurayyat, SAKAKA, SAUDI
2015.09 - 2016.05
- Managed relationships with employers, partners, and third-party stakeholders.
- Coordinated recruitment events and employer engagement activities.
- Created and filled vacancies across the Al Jouf region.
Employer Consultant
PeoplePlus KSA
Al Qurayyat, SAUDI
2014.04 - 2015.08
- Managed a caseload of job seekers from onboarding to employment.
- Provided coaching, guidance, and employment readiness support.
- Supported employment sustainability and retention outcomes.
Administrative Assistant
MASRTIA
Qurayyat, Al Jawf Region
2012.04 - 2014.09
- Provided administrative and operational support to office teams.
- Assisted with documentation, reporting, and scheduling.
- Improved safety standards by conducting regular site inspections.
- Reviewed contractor safety programmes for complete compliance.
Education
Bachelor of Human Resources & Hospitality Management - Business
Victoria University
Melbourne 2022.10 - 2025.11
Diploma - Hospitality Management
Victoria University
Melbourne 2021.10 - 2022.12
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Slides, Drive)
- Leadership competence
- Workplace mediation
- Team motivation
- Staff development
- Communication skills
Personal Attributes
- Reliable: Consistently delivers high-quality work on time and can be trusted with responsibilities.
- Adaptable: Comfortable working in dynamic environments and collaborating with diverse teams.
- Problem-Solver: Able to identify challenges quickly and develop effective, practical solutions.
- Highly Organized: Manages tasks and priorities efficiently, meets deadlines, and maintains clarity under pressure.
Core Skills
- Key Account Management
- Employer & Stakeholder Engagement
- Recruitment & Vacancy Management
- HR & Workforce Programs
- KPI & Performance Reporting
- Quality & Compliance (HRDF, KPMG)
- Team Leadership (On-site & Remote)
- Event & Career Fair Coordination
Key Achievements
- Led teams that achieved top performance results across multiple years.
- Improved site quality performance from ~50% to 90%+, ranking first company-wide for two consecutive years.
- Managed and led three teams across multiple locations, delivering annual targets consistently.
Languages
Arabic
Native
English
Fluent
References
References available upon request.
Timeline
Supervisor
ARROW ON SWANTON
2024.02 - 2025.07
Bachelor of Human Resources & Hospitality Management - Business
Victoria University
2022.10 - 2025.11
Diploma - Hospitality Management
Victoria University
2021.10 - 2022.12
Key Account Manager
PeoplePlus KSA
2016.05 - 2018.05
Employer Engagement Executive
PeoplePlus KSA
2015.09 - 2016.05
Employer Consultant
PeoplePlus KSA
2014.04 - 2015.08
Administrative Assistant
MASRTIA
2012.04 - 2014.09