Muna Alnaasan

Flight Attendant

04.2006 - 02.2021

Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
Answered passengers' questions and provided solutions to issues arising during flights.
Ensure safety and comfort of customers onboard aircraft.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Relayed updates and information to passengers after confirming key details with pilot and [Job Title].
Offered personalized assistance to children, elderly and passengers with special needs.
Controlled entertainment for passengers through onboard video and audio systems.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.