Munawar Abbas
Assistant Manager
jeddah,Saudi Arabia
Summary
Target-driven Assistant Manager with extensive expertise leading high-performing teams. Boosts profitability and company growth through motivational leadership, outstanding service and smooth operational management. Accomplished Assistant Manager with extensive experience in profitable, smooth-running sales operations. Adept in charismatic management techniques, inspiring team leadership and effective budgetary operations. Specialist knowledge of insurance products and regulations.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
KFC
Jeddah, Saudi Arabia
12.2020 - Current
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Evaluated staff performance, implementing training and development programmed to maintain exceptional service levels.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Trained staff on best practices to achieve optimal productivity.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Built customer relationships with consultative sales approach.
- Maintained store appearance, including shelving organization, store layout and visual merchandise planning.
Industrial Engineer
Nizam & Sons
Sialkot, Pakistan
12.2019 - 12.2020
- Worked with teams from different departments to produce and assemble component parts.
- Generated detailed reports covering analysis of production issues and outlining potential solutions.
- Oversaw engineering operations in production facilities to maintain quality standards and output rates.
- Applied industrial engineering principles to line management, capacity analysis and production planning.
- Designed equipment improvements to optimize worker productivity.
- Collected and organizer data for use in decision-making activities.
- Instituted and drove game-changing workstreams to decrease production costs.
- Spearheaded work studies for new and existing production lines.
- Harnessed statistical methods in analyzing and validating studies.
- Created policies and procedures for quality assurance, best practices and project management.
- Reviewed schedules and suggested improvements to develop lean and cost-effective manufacturing processes.
- Analyzed information regarding current manufacturing, future needs and costs to inform production output and schedules.
Senior Customer Service Representative
Ufone mobile company
Lahore , Pakistan
01.2016 - 12.2018
- Skillfully resolved complaints and issues within few day target time.
- Accurately determined customer needs, resolving 99% of queries at first point of contact.
- Entered details of customer interactions into Salesforce with 99% accuracy.
- Demonstrated exceptional systems knowledge when handling tech support queries.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Consistently achieved service rating targets, managing customer enquiries with personalized care and attention.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Processed inbound customer calls, providing information on service or product upgrades
Education
Certificate of Higher Education - Economics
GOVT Collage Vehari
Vehari Pakistan 05.2011 - 04.2015
Bachelor of Science - Economic
BZU Multan
Vehari Pakistan 2015 - 2017
Skills
- Outstanding customer service
- Target motivated
- Inspiring leadership
- Production reporting
- Department management
- Logistical planning
- Facility management
- Sales growth
- Recruiting and interviewing
- Employee performance evaluations
- Staff supervision
- Employee scheduling
- Cost Control
- Project Management
- Search Engine Optimization
Languages
English
Advanced
Arabic
Upper intermediate
Urdu
Native
Punjabi
Native
Timeline
Assistant Manager
KFC
12.2020 - Current
Industrial Engineer
Nizam & Sons
12.2019 - 12.2020
Senior Customer Service Representative
Ufone mobile company
01.2016 - 12.2018
Certificate of Higher Education - Economics
GOVT Collage Vehari
05.2011 - 04.2015
Bachelor of Science - Economic
BZU Multan
2015 - 2017
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