Munawar Abbas
jeddah,Saudi Arabia
Summary
Target-driven Assistant Manager with extensive expertise leading high-performing teams. Boosts profitability and company growth through motivational leadership, outstanding service and smooth operational management. Accomplished Assistant Manager with extensive experience in profitable, smooth-running sales operations. Adept in charismatic management techniques, inspiring team leadership and effective budgetary operations. Specialist knowledge of insurance products and regulations.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Manager
KFC
Jeddah, Saudi Arabia
12.2020 - Current
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Evaluated staff performance, implementing training and development programmed to maintain exceptional service levels.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Trained staff on best practices to achieve optimal productivity.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Built customer relationships with consultative sales approach.
- Maintained store appearance, including shelving organization, store layout and visual merchandise planning.
Industrial Engineer
Nizam & Sons
Sialkot, Pakistan
12.2019 - 12.2020
- Worked with teams from different departments to produce and assemble component parts.
- Generated detailed reports covering analysis of production issues and outlining potential solutions.
- Oversaw engineering operations in production facilities to maintain quality standards and output rates.
- Applied industrial engineering principles to line management, capacity analysis and production planning.
- Designed equipment improvements to optimize worker productivity.
- Collected and organizer data for use in decision-making activities.
- Instituted and drove game-changing workstreams to decrease production costs.
- Spearheaded work studies for new and existing production lines.
- Harnessed statistical methods in analyzing and validating studies.
- Created policies and procedures for quality assurance, best practices and project management.
- Reviewed schedules and suggested improvements to develop lean and cost-effective manufacturing processes.
- Analyzed information regarding current manufacturing, future needs and costs to inform production output and schedules.
Senior Customer Service Representative
Ufone mobile company
Lahore , Pakistan
01.2016 - 12.2018
- Skillfully resolved complaints and issues within few day target time.
- Accurately determined customer needs, resolving 99% of queries at first point of contact.
- Entered details of customer interactions into Salesforce with 99% accuracy.
- Demonstrated exceptional systems knowledge when handling tech support queries.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Consistently achieved service rating targets, managing customer enquiries with personalized care and attention.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Processed inbound customer calls, providing information on service or product upgrades
Education
Bachelor of Science - Economic
Bahauddin Zakariya University
Multan Punjab Pakistan 2016 - 2020
Associate of Science - Economic
GOVT Collage Vehari
Vehari Pakistan 11.2013 - 10.2015
Skills
- Production Preparation
- Billing and Payment Processing
- Schedule Coordination
- Disciplinary Action
- Suggestive Selling
- Strategic Forecasting
- Work Assignments
- Loss Prevention Strategies
- Monthly Inventory
- Equipment Preparation
- Food Safety and Sanitation
- Waste Reduction
- Annual Performance Reviews
- Profit Margins
- Staff Scheduling
- Inventory Management
- Hospitality Management
- Profit and Loss Control
- Labor and Food Cost Control
- Guest Satisfaction
Languages
English
Advanced
Arabic
Upper intermediate
Urdu
Native
Punjabi
Native
Timeline
Assistant Manager
KFC
12.2020 - Current
Industrial Engineer
Nizam & Sons
12.2019 - 12.2020
Senior Customer Service Representative
Ufone mobile company
01.2016 - 12.2018
Bachelor of Science - Economic
Bahauddin Zakariya University
2016 - 2020
Associate of Science - Economic
GOVT Collage Vehari
11.2013 - 10.2015
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