Muneer Elakhras
Doha
Summary
Accomplished professional with expertise in digital transformation and visionary leadership, driving innovation through cloud computing and enterprise architecture. Proven track record in program and portfolio management, PMO leadership, and strategic road mapping, ensuring effective program governance. Adept at fostering agile and resilient teams, leveraging automation and AI to enhance customer-centric strategies. Skilled in product development, stakeholder management, IT governance and risk, with a focus on strategic thinking and decision-making excellence. Committed to turning challenges into opportunities while pursuing career goals centred around advancing technology-driven solutions.
Overview
29
29
years of professional experience
1997
1997
years of post-secondary education
Work history
Group Head of ICT
Qatar General Insurance and RE.
Doha
11.2020 - 07.2025
- Spearheaded the company’s digital transformation strategy and program management, driving a significant increase in digital revenue and enhancing operational efficiency.
- Led the Program of development & launch of innovative digital platforms, including core insurance solutions, e-Commerce, and mobile apps, improving customer engagement.
- Implemented AI-driven insights to enhance decision-making, improving customer retention by 13.6%.
- Collaborated with C-suite executives to align digital strategies with business goals, achieving a 5% market share increase.
- Defined and executed group-level digital and IT strategy, establishing KPIs, KRIs, and structured vendor SLAs.
- Modernized technology assets and empowered team skills through continuous learning initiatives.
- Enforced risk, governance, and IT security protocols; led group-wide cloud-first strategy.
Head of Information Technology
Al-Rajhi Takaful
Riyadh
11.2018 - 11.2020
- Partnered with CEO, COO, and executives to craft a 3-year IT strategy aligned with business transformation goals.
- Led enterprise architecture redesign to support agility, scalability, security, and 24/7 operations.
- Introduced RPA to automate complex processes, reducing cost and enhancing data quality.
- Developed an operational data store to reduce load on production systems and improve service availability.
- Deployed ChatBots via WhatsApp, web, and Facebook to enhance customer interaction.
- Implemented APM tools for proactive service monitoring and incident management.
- Successfully led enterprise-wide cloud migration, reducing infrastructure costs while enhancing availability and scalability.
Director of Core Banking
Al-Rajhi Bank
Riyadh
08.2005 - 11.2018
- Directed the DigiCore (Temenos 24) core banking digitization program.
- Managed ongoing core banking projects and service provider SLAs and KRIs within budget constraints.
Director of Application Support
Al-Rajhi Bank
Riyadh
09.2015 - 01.2018
- Led 100+ IT professionals of diverse skill sets and backgrounds to ensure high availability of critical banking services.
- Planned and executed support department budget and negotiated major IT service contracts.
- Advised executive leadership on IT system integration strategies aligned with business goals.
- Oversaw regular application and security upgrades across enterprise infrastructure.
Head of Integration
Al-Rajhi Bank
Riyadh
01.2007 - 09.2015
- Established enterprise service bus and middleware strategy for seamless integrations.
- Delivered key integrations including SADAD, ELM, e-Fawateercom, SIMAH, Watheq, ARAMCO, and Absher.
Senior Project Manager
Al-Rajhi Bank
Riyadh
08.2005 - 01.2007
- Delivered major releases including internet and corporate banking, mainframe offloading, and regulatory integrations (SADAD & MOI).
Head of Maintenance Unit
Ministry of Interior - Qatar
Doha
12.1997 - 06.2005
- Led development and support of mission-critical systems including visa, residency, and e-Government services.
- Redesigned core ministry processes to eliminate bottlenecks, reduce costs, and enhance citizen services.
- Managed a cross-functional support team for operational continuity.
Senior Developer
Housing Bank of Jordan
Amman
07.1996 - 12.1997
- Developed and maintained retail banking applications.
- Contributed to the Y2K compliance project.
Education
BSc - Computer Science
Mutah University
Skills
- Digital Transformation
- Visionary Leadership
- Cloud Computing
- Enterprise Architecture
- Program & Portfolio Management
- PMO Leadership
- Strategic Road mapping
- Program Governance
- Innovation & Creativity
- Automation & AI
- Customer-Centric Strategy
- Product Development
- Stakeholder Management
- IT Governance & Risk
- Agile & Resilient Teams
- Strategic Thinking
- Out-of-the-Box Thinking
- Turning Challenges into Opportunities
- Decision-Making Excellence
Custom
- Certified Agile Project Management
- Certified ITIL v3 Foundation
- TOGAF (Attendance)
- PMP (Attendance)
- Agile Foundation
- OWASP Top 10 – Securing Web Applications
- IBM WebSphere Studio, MQSeries (Programming & Admin), Visual Age SmallTalk
- J2EE (JSP, Servlets, EJB), Java Advanced Programming
- COBOL 370, CICS Advanced Programming
- Microsoft Visual Basic
- Object-Oriented Design Analysis
Personal Information
Title: Chief Digital Transformation Officer | Chief Digital Officer | Portfolio Director | Program Director
Timeline
Group Head of ICT
Qatar General Insurance and RE.
11.2020 - 07.2025
Head of Information Technology
Al-Rajhi Takaful
11.2018 - 11.2020
Director of Application Support
Al-Rajhi Bank
09.2015 - 01.2018
Head of Integration
Al-Rajhi Bank
01.2007 - 09.2015
Director of Core Banking
Al-Rajhi Bank
08.2005 - 11.2018
Senior Project Manager
Al-Rajhi Bank
08.2005 - 01.2007
Head of Maintenance Unit
Ministry of Interior - Qatar
12.1997 - 06.2005
Senior Developer
Housing Bank of Jordan
07.1996 - 12.1997
BSc - Computer Science
Mutah University
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