Muneera Alotaibi
Riyadh
Summary
Proactive and reliable, with strong organizational skills and a focus on improving workflows to boost efficiency. Skilled at managing tasks and meeting deadlines.
Overview
2
2
years of professional experience
Work History
Product Operations Specialist
Zid
09.2024 - Current
- Built and refined the Product Operations framework to enhance efficiency and collaboration across product teams, ensuring alignment with organizational goals.
- Centralized Roadmap Management: Built and maintained a centralized Product Roadmap Dashboard in Notion, tracking delivery progress, completion rates, delayed features, and unplanned additions in real-time.
- Developed and implemented processes for KPI tracking and reporting, fostering a culture of data-driven decision-making and continuous improvement.
- Facilitated cross-departmental alignment by serving as the primary point of contact for the Product Operations function, fostering a culture of collaboration and shared accountability.
Support Officer
Zid
07.2023 - 09.2024
- Ticket Management: Handled and resolved merchant support requests through platforms like HubSpot, Jira, and Intercom, ensuring prompt issue resolution and high customer satisfaction.
- Consultation Coordination: Scheduled and managed consultation meetings with merchants to address their concerns and optimize their Point of Sale (POS) system usage.
- Onboarding Pipeline Management: Directed the POS onboarding pipeline, ensuring new merchants received comprehensive training and seamless system setup to drive early adoption and satisfaction.
- Churn Management: Identified and mitigated churn risks by providing personalized support, addressing merchant pain points, and ensuring retention through proactive engagement.
- Focused on feature adoption by identifying pain points, creating effective activation plans, and providing ongoing support to merchants for greater system utilization.
Emergency Department Operations Intern
Prince Mohammed Bin Abdulaziz Hospital
09.2022 - 03.2023
- Design and implement solutions to streamline hospital processes, improving resource allocation and workflow efficiency.
- Collaborate with clinical and administrative departments to identify bottlenecks and remove obstacles that hinder operational efficiency.
- prepare regular reports on performance, highlighting areas of success and recommending actionable steps for continuous improvement.
- Coordinate with different stakeholders across departments to ensure alignment, resource allocation, and timeline adherence for operational initiatives.
Education
Bachelor of Social Work -
Princess Nourah Bint Abdulrahman University
01-2022
Skills
- Data-Driven Decisions
- Product management
- Data analysis
- Product lifecycle management
- Process improvement
- Teamwork and collaboration
- Analytical thinking
- Strategic Planning
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Product Operations Specialist
Zid
09.2024 - Current
Support Officer
Zid
07.2023 - 09.2024
Emergency Department Operations Intern
Prince Mohammed Bin Abdulaziz Hospital
09.2022 - 03.2023
Bachelor of Social Work -
Princess Nourah Bint Abdulrahman University
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