Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Muneera Alotaibi

Summary

Curious, collaborative, and data‑minded.I help teams listen to customers, decide fast, and deliver useful improvements. I care about clarity, impact, and the people using what we build.

Overview

2
2
years of professional experience

Work History

Associate Product Manager

Zid
04.2025 - Current
  • Collaborated with cross-functional teams to define product requirements and prioritize features.
  • Managed development and launch of innovative solutions, including AI Agent Assistant for post-delivery experiences.
  • Conducted market research and analyzed user feedback to enhance product decisions and user experience.
  • Supported growth-loop initiatives to increase user engagement, retention, and conversion rates.
  • Assisted in developing product roadmaps while prioritizing key features for effective development.
  • Identified customer needs and industry trends through comprehensive market research.
  • Facilitated user testing sessions to collect feedback on product usability and functionality.

Product Operations Specialist

Zid
09.2024 - Current
  • Established and refined Product Operations framework to optimize processes and enhance collaboration.
  • Managed product meetings, including Monthly Impact Reviews and Bi-Weekly Updates.
  • Developed Product Roadmap Dashboard for real-time project tracking.
  • Created KPI-tracking processes to promote a data-driven culture.
  • Delivered operational support to product teams for streamlined initiatives.
  • Provided key reports to enhance visibility into delivery progress and KPIs.
  • Designed intake process to capture and prioritize feedback from internal teams and merchants.

  • Analyzed customer feedback to enhance product features and usability.

Product Support Officer

Zid
07.2023 - 09.2024
  • Analyzed merchant feedback to identify churn risks, resulting in improved retention rates.
  • Developed targeted activation strategies to boost feature adoption and user satisfaction.
  • Managed support requests through HubSpot, Jira, and Intercom, ensuring prompt issue resolution.
  • Streamlined onboarding process for new merchants to promote early adoption and sustained retention.
  • Developed training materials for staff members regarding customer service policies and procedures.
  • Worked closely with other departments such as sales, marketing and engineering teams to ensure smooth operations.

Education

Bachelor of Social Work -

Princess Nourah Bint Abdulrahman University
01-2022

Skills

  • Product roadmapping
  • User research
  • KPI development
  • Data-driven decision making
  • Product management
  • Data analysis
  • Process improvement
  • Team collaboration
  • Analytical thinking
  • Strategic planning
  • Project tracking
  • Product documentation

Languages

Arabic
First Language
English
Proficient (C2)
C2

Timeline

Associate Product Manager

Zid
04.2025 - Current

Product Operations Specialist

Zid
09.2024 - Current

Product Support Officer

Zid
07.2023 - 09.2024

Bachelor of Social Work -

Princess Nourah Bint Abdulrahman University

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Muneera Alotaibi