Muneera Alotaibi
Summary
Curious, collaborative, and data‑minded.I help teams listen to customers, decide fast, and deliver useful improvements. I care about clarity, impact, and the people using what we build.
Overview
2
2
years of professional experience
Work History
Associate Product Manager
Zid
04.2025 - Current
- Collaborated with cross-functional teams to define product requirements and prioritize features.
- Managed development and launch of innovative solutions, including AI Agent Assistant for post-delivery experiences.
- Conducted market research and analyzed user feedback to enhance product decisions and user experience.
- Supported growth-loop initiatives to increase user engagement, retention, and conversion rates.
- Assisted in developing product roadmaps while prioritizing key features for effective development.
- Identified customer needs and industry trends through comprehensive market research.
- Facilitated user testing sessions to collect feedback on product usability and functionality.
Product Operations Specialist
Zid
09.2024 - Current
- Established and refined Product Operations framework to optimize processes and enhance collaboration.
- Managed product meetings, including Monthly Impact Reviews and Bi-Weekly Updates.
- Developed Product Roadmap Dashboard for real-time project tracking.
- Created KPI-tracking processes to promote a data-driven culture.
- Delivered operational support to product teams for streamlined initiatives.
- Provided key reports to enhance visibility into delivery progress and KPIs.
- Designed intake process to capture and prioritize feedback from internal teams and merchants.
- Analyzed customer feedback to enhance product features and usability.
Product Support Officer
Zid
07.2023 - 09.2024
- Analyzed merchant feedback to identify churn risks, resulting in improved retention rates.
- Developed targeted activation strategies to boost feature adoption and user satisfaction.
- Managed support requests through HubSpot, Jira, and Intercom, ensuring prompt issue resolution.
- Streamlined onboarding process for new merchants to promote early adoption and sustained retention.
- Developed training materials for staff members regarding customer service policies and procedures.
- Worked closely with other departments such as sales, marketing and engineering teams to ensure smooth operations.
Education
Bachelor of Social Work -
Princess Nourah Bint Abdulrahman University
01-2022
Skills
- Product roadmapping
- User research
- KPI development
- Data-driven decision making
- Product management
- Data analysis
- Process improvement
- Team collaboration
- Analytical thinking
- Strategic planning
- Project tracking
- Product documentation
Languages
Arabic
First Language
English
Proficient (C2)
C2
Timeline
Associate Product Manager
Zid
04.2025 - Current
Product Operations Specialist
Zid
09.2024 - Current
Product Support Officer
Zid
07.2023 - 09.2024
Bachelor of Social Work -
Princess Nourah Bint Abdulrahman University
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